![1Click Start in the Windows taskbar, and then select Control Panel.](/images/new-backgrounds/152625/15262547x1.webp)
Troubleshooting
1Click Start in the Windows taskbar, and then select Control Panel.
2Select Appearances and Themes, then select “Change the screen resolution.”
3Click the Settings tab.
4Change the Screen resolution to 800 x 600 and the Color quality to
5Click Apply and then click OK.
If you see video but cannot hear audio, check all of the following:
❑Verify that your DVD player’s mute feature is turned off.
❑Check the master volume setting in the Audio Mixer.
❑Check the volume settings on your computer speakers.
❑Check the connections between your speakers and the computer.
❑Verify that drivers are installed properly, by following these steps: 1 From the Start menu, select Settings, then click Control Panel. 2 Click Systems and the System Properties dialog box appears. 3 Select the Device Manager tab to view installed drivers.
A dirty or damaged disc may also cause the computer to stop responding while it tries to read the disc. If necessary, remove the disc and check that it is not dirty or damaged.
✍To recover the CD or DVD software applications that are preinstalled on your computer, see “To Use the Application Recovery CD(s)” for more information.
Topic: When I click an application icon, a message such as “You must insert the application CD into your drive” appears and the software does not start.
❑Some software applications require specific files that are located on the application’s
❑Check to make sure you inserted the
Topic: Why doesn't my optical drive
If you are having difficulty formatting
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