Troubleshooting | Sony R505 instruction

Troubleshooting

This section describes how to solve common problems you may encounter when using your computer. Many problems have simple solutions, so try these suggestions before you contact Sony Computing Support (http://www.sony.com/pcsupport). Consult the following sections:

❑Troubleshooting Your Computer

❑Troubleshooting the Docking Station

❑Troubleshooting the LCD Screen

❑Troubleshooting the Mouse and Touchpad

❑Troubleshooting Drives, PC Cards, and Peripheral Devices

❑Troubleshooting the Software

❑Troubleshooting i.LINK Devices

❑Troubleshooting the Modem

❑Troubleshooting Audio

❑Troubleshooting Wireless LAN functions

❑Troubleshooting the Printer

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Sony R505 manual Troubleshooting

Contents

Contents Connecting Peripheral Devices Customizing Your Vaio Computer Adding Memory About the Software on Your Computer.103 Additional Software Information Troubleshooting 191 Troubleshooting Drives, PC Cards, and Peripheral De Getting Help 213 Welcome Vaio Computer User Guide Using Your Vaio Computer Key Description Using the KeyboardFunctions of the keyboard keys Function keys Light IndicatorsIndicator lights Indicator Function Combination Function Combinations and functions with the Windows key Combinations and functions with the Fn key Combination Feature Functions Press the power button on your computer Actions Descriptions Using the Touchpad To open the Mouse Properties dialog box Vaio Action Setup Using the center Jog Dial control Using the Center Jog Dial Control Using Launcher mode Launcher mode Using the center Jog Dial control with Sony software Using Guide Mode Using a dialog box Using the center Jog Dial control with other software To insert a PC Card Using a PC Card Removing PC Card To remove a PC Card Using a PC Card Inserting Memory Stick media Using Memory Stick MediaWhat is MagicGate media? Types of Memory Stick media Removing Memory Stick media Viewing the contents of a Memory Stick media To remove a Memory Stick media Write-protecting a Memory Stick mediaFormatting a Memory Stick media To reformat a Memory Stick media Vaio Computer User Guide Hibernate mode Using Power Saving ModesNormal mode Standby mode To activate Hibernate mode Plugging Telephone Cable into Telephone Jack Connecting a Telephone Line To connect to a network Connecting to a LANSetting up your Ethernet connection Connecting to a LAN Wireless LAN Access Point Connecting to a Wireless LANTurning On Wireless LAN To communicate with an Access Point Communication with an Access Point infrastructure To communicate without an Access Point Communicating without an Access Point peer-to-peer Turning Off Wireless LAN Vaio Computer User Guide Connecting Peripheral Devices Connecting the Docking Station Left lever Floppy disk drive Air vent Link * network switch Connecting the computer to the docking station To connect your computer to the docking station Disconnecting the docking station when the computer is off Disconnecting the computer from the docking station Disconnecting the docking station when the computer is on To disconnect the docking station from the Start menu To disconnect the docking station, using the Undock switch Undock switch To remove a floppy disk Using the Floppy Disk DriveTo insert a floppy disk Removing Floppy Disk To insert a disc Using an Optical Disc Drive To remove a disc Playing a DVD To write data to a CD-R or CD-RW disc Playing an audio CDTo play an audio CD Using an Optical Disc Drive To connect an i.LINK optical disc drive Connecting an i.LINK Optical Disc DriveConnecting an i.LINK optical disc drive Connecting i.LINK optical disc drive Vaio Computer User Guide To connect a parallel port printer Connecting a Parallel Port Printer To connect a USB printer Connecting a USB Printer To connect a monitor to your computer Connecting an External Display To connect an external display to your docking station Connecting Monitor to the Computer Connecting Monitor to the Docking Station Connecting Projector to the Computer To select a display To connect a USB device to the docking station Connecting a USB DeviceTo connect a USB device to your computer Connecting USB Device to the Docking Station To connect a digital video camera recorder Connecting an i.LINK* Device Connecting Digital Video Camera Recorder Vaio Computer User Guide Connecting with an i.LINK cable Connecting Vaio Computers If your computer is connected to the docking station Set the i.LINK network switch to the unmarked side To connect your external speakers Connecting External SpeakersBefore connecting your external speakers To connect an external microphone Connecting an External Microphone Personal Digital Assistant Expanding Your Computer Capabilities Expanding Your Computer Capabilities Vaio Computer User Guide Customizing Your Vaio Computer To display the Sony Notebook Setup screen Displaying the Sony Notebook Setup Screen Tab Description Sony Notebook Setup tabs To change the Power Management profile Controlling Power ManagementViewing the Power Management status icons To activate your Power Management toolbar To customize Power Management settings Power Management profiles Icon Description Communications Power Management commandsWord Processing Spreadsheet Hibernate Conserving battery powerStandby Battery Icon Displaying Battery InformationBattery icon descriptions To activate the battery information toolbar Displaying detailed battery information Displaying Battery Information To change the window design of Sony software Selecting the Display ModeTo select the display mode Selecting the Display Mode Vaio Computer User Guide Adding Memory On board MB Slot MB Precautions and ProceduresTypical expansion memory configuration Precautions and Procedures To remove a memory module Removing a Memory Module To install a memory module Installing a Memory Module Lifting the Keyboard Press the module into place until it clicks To view the amount of memory Viewing Memory About the Software on Your Computer Adobe Photoshop Elements Overview of the Software on Your ComputerAdobe Acrobat Reader ArcSoft PhotoPrinter 2000 Pro Drag’n Drop CD/DVD EarthLink Network Total AccessAmerica Online DigitalPrint MovieShaker Microsoft Office XP ProfessionalMicrosoft Office XP Small Business Edition Microsoft Word QuickTime PicoPlayerPictureGear Quicken 2002 New User Edition Smart Connect RealPlayerSmart Capture VisualFlow SonicStageSony on Yahoo Vaio Support Agent America Online America Online, Inc EarthLink Network Total Access EarthLink Network IncSoftware Support Information Apple QuickTime Apple Computer, Inc Sony Applications Sony Electronics Inc PC-Cillin 2000 Trend Micro, IncQuicken 2002 New User Edition Intuit Inc RealJukebox, RealPlayer RealNetworks, Inc WinDVD 2000 InterVideo, Inc Sony Service Center 114 Vaio AV Applications Overview of Preinstalled Software SonicStage Premium Change text in this variable definition to document title DigitalPrint main window Using PhotoCaptureDigitalPrint Software Enter Photo Folder Name dialog box PhotoCapture window Capture Pictures from Video window PhotoCapture editing window Using PhotoCollection PhotoCollection window Printer and Paper selection window Using PhotoDecor PhotoDecor-New PhotoDecor window Using PhotoAlbumClick Edit icon to open the PhotoDecor New PhotoDecor Click Create New Album. The Select Photo window appears PhotoAlbum New Album window Label New Label window Using LabelMaker Design Edit window To use DVgate software with a digital video camcorder Connecting a digital video camcorderDVgate Software To use DVgate software to record AVI files to tape MovieShaker software main window MovieShaker Software Importing images and sound clips Using the Shake featureCreating movies with MovieShaker software Adding effects to a scene or a clip Shake tray Adding text effects to a scene or clip Effect tray window Effect button selected Click Export on the Story Board tray Effects Tray Text button selectedSaving a movie Export window Select MPEG1 ImageStation, and click Next ImageStation Login windowTo upload MovieShaker files Image Uploader window Help button Mode indicatorSmart Capture Software Smart Capture main window Options button Image window Using Still ModeMode dial Capture button Movie mode Still Image Options window Effect Settings window Still Viewer window To capture a picture in Still modeTo manage pictures in Still mode Recording Options window Using Net Movie Mode To capture a movie in Net Movie mode Movie Player window To manage your movie in Net Movie mode Click to see thumbnail previews of your pictures or movies To upload with Movie Player To upload with Still Viewer Change text in this variable definition to document title Starting SonicStage Software Electronic Music Distribution EMD ServicesSonicStage feature tabs Main window SonicStage Software Playlist view Feature tabs TutorialSonicStage main window Playlist view Player control buttons Internet address drop-down list Recording from a CD CD tab window Transfer window Transferring songs Check-In/Check-OutCheck-Out Point to SonicStage, and click SonicStage Help Check Additional features Change text in this variable definition to document title Overview of SonicStage Premium Software SonicStage Premium software featuresSonicStage Premium Software Media Click SonicStage Premium, and click SonicStage Premium HelpSonicStage Premium software compatibility Audio file formats Using SonicStage Premium SoftwareElectronic Music Distribution EMD Services Devices Select I already have a Cddb Nickname. Click Next To start SonicStage Premium software First timePoint to SonicStage Premium, and click SonicStage Premium Select This is a new Cddb Registration. Click Next SonicStage Premium main window Operation area CD Backup buttonSimple Mode Switch button Menu button Displays the main menu Volume Control button Internet button Timer Set buttonSleep Timer button Using the audio source icons Using the basic operations Playing an audio CD Using Playback and Recording Features To play songs on your hard disk drive Playlist Recording an audio CDTo record all songs on an audio CD To record specific songs on an audio CD Recording songs to a MiniDisc Check-out To play a MiniDisc To play songs from MagicGate Memory Stick media To record songs to a MiniDisc SonicStage Premium Software Playing songs from a portable audio device To use the Visualizer Using the Visualizer, Equalizer, and Sound Effects To use the MX Equalizer Sound Mode DescriptionTo use custom equalizer settings To listen to FM radio stations Using the FM TunerTo use sound effect settings EffectDescription To record from an FM radio station To set up a timer event Using the Timer FunctionsTo use Quick Timer Recording To set the Sleep Timer To set up daily or weekly timer events Additional Information Additional information about Timer events Change text in this variable definition to document title Vaio Edit Components Software To install Vaio Edit Components Change text in this variable definition to document title Legal Information Change text in this variable definition to document title Using the Recovery CDs System Recovery CDs Application and System Recovery CDsApplication Recovery CDs Using the Application Recovery CDs Using Your Recovery CDs 114 System Recovery options Using the System Recovery CDs If your computer does not start from the Recovery CD To use the System Recovery CDs 117 118 Troubleshooting My computer does not start Troubleshooting Your ComputerMy computer starts but a Bios error appears 193 My computer stops responding or does not shut down To reduce fan noise My computer is unstableSound of my computer’s fan is too loud Troubleshooting the Docking Station Disc tray does not eject even after I press the Eject button Cannot remove the disc My LCD screen continues to show the previous screen Troubleshooting the LCD ScreenWant to change the video resolution of my display My LCD screen is blank My touchpad does not work properly Troubleshooting the Mouse and TouchpadMy mouse does not work Pointer does not move when I use the Touchpad or Mouse My optical drive is not playing my CD or DVD properly Troubleshooting Drives, PC Cards, and Peripheral DevicesMy floppy disk drive cannot write to a floppy disk My PC Card does not work My optical drive tray does not open What software do I use for CD-R/CD-RW software functions? Troubleshooting the SoftwareMy software program stops responding or crashes Application cannot find a file while a PC Card is inserted Troubleshooting i.LINK Devices My modem connection is slow Troubleshooting the ModemMy modem does not work My speakers have no sound Troubleshooting Audio My microphone does not work Cannot set up a Wireless LAN Troubleshooting Wireless LAN functionsCannot use the Wireless LAN functionality Cannot access the Internet Computer cannot connect to a Wireless LAN Access Point Data transfer speed is slow Cannot print Troubleshooting the Printer 212 Operating System Online Support Support OptionsVaio Computer User Guide Software Manuals and Online Help Files Sony Customer Support Sony Service CenterSony Computing Support Sony Fax-on-Demand Index 174 LCD Standby 17, 33 LCD screen 198 modem Mouse and touchpad 199 printer Software 220 221 222