Sony R505 Troubleshooting

191

Troubleshooting

This section describes how to solve common problems you may encounter

when using your computer. Many problems have simple solutions, so try

these suggestions before you contact Sony Computing Support

(http://www.sony.com/pcsupport). Consult the following sections:

❑Troubleshooting Your Computer

❑Troubleshooting the Docking Station

❑Troubleshooting the LCD Screen

❑Troubleshooting the Mouse and Touchpad

❑Troubleshooting Drives, PC Cards, and Peripheral Devices

❑Troubleshooting the Software

❑Troubleshooting i.LINK Devices

❑Troubleshooting the Modem

❑Troubleshooting Audio

❑Troubleshooting Wireless LAN functions

❑Troubleshooting the Printer

Contents

Main Contents Connecting Peripheral Devices ...............43 Customizing Your VAIO Computer..........81 Adding Memory .........................................95 About the Software on Your Computer.103 VAIO AV Applications.............................115 Page Using Your Recovery CDs ..................................... 185 Troubleshooting......................................191 Troubleshooting Your Computer............................ 192 Troubleshooting the Docking Station ..................... 196 Troubleshooting the LCD Screen ........................... 198 Page Troubleshooting Audio ........................................... 206 Troubleshooting Wireless LAN functions.............. 208 Troubleshooting the Printer .................................... 211 Getting Help.............................................213 Support Options ...................................................... 213 Index.........................................................215 Welcome Page Using Your VAIO Computer This section describes the following aspects of your new computer: Using the Keyboard Functions of the keyboard keys Page Indicators Indicator lights Combinations and functions with the Windows key Combinations and functions with the Fn key Page Using the Touchpad Page Page Using the Center Jog Dial Control Using the center Jog Dial control Launcher mode Using Guide Mode Using the center Jog Dial control with Sony software Using the center Jog Dial control with other software Using a PC Card Page Notes on using PC Cards Using Memory Stick Media Types of Memory Stick media Inserting Memory Stick media Viewing the contents of a Memory Stick media Removing Memory Stick media Notes on Memory Stick media Page Using Power Saving Modes Normal mode Standby mode Hibernate mode Notes on power saving modes Page Connecting to a LAN Setting up your Ethernet connection Page Connecting to a Wireless LAN Turning On Wireless LAN The Wireless LAN Access Point Communication with an Access Point (infrastructure) Communicating without an Access Point (peer-to-peer) Turning Off Wireless LAN Notes on using Wireless LAN Page Connecting Peripheral Devices Connecting the Docking Station Connecting the Docking Station 45 Left 1Left lever 3Floppy disk drive 2Air vent 4i.LINK* network switch Connecting the computer to the docking station Page Disconnecting the computer from the docking station Disconnecting the docking station when the computer is on Page Page Using the Floppy Disk Drive Page Using an Optical Disc Drive Playing a DVD Playing an audio CD Notes on CD and DVD discs Connecting an i.LINK Optical Disc Drive Connecting an i.LINK optical disc drive Page Notes on using i.LINK optical disc drives Connecting a Parallel Port Printer Connecting a USB Printer Connecting an External Display Page Page Page Page Connecting a USB Device Page Connecting an i.LINK* Device Notes on i.LINK devices Page Connecting VAIO Computers If your computer is connected to the docking station Page Connecting External Speakers Connecting an External Microphone Expanding Your Computer Capabilities Personal Digital Assistant Wireless LAN Access Point Page Page Page Displaying the Sony Notebook Setup Screen Sony Notebook Setup tabs Controlling Power Management Viewing the Power Management status icons Power Management profiles Page Power Management commands Conserving battery power Displaying Battery Information Battery icon descriptions Displaying detailed battery information Page Selecting the Display Mode To select the display mode To change the window design of Sony software Page Page Adding Memory Precautions and Procedures Typical expansion memory configuration Page Removing a Memory Module Installing a Memory Module Page Page Page Page Overview of the Software on Your Computer Page Page Page Page Page Software Support Information Page Page Page Page VAIO AV APPLICATIONS Overview of Preinstalled Software Page Page DigitalPrint Software Using PhotoCapture Page Page Page Page Page Using PhotoAlbum Page Using LabelMaker Page DVgate Software Page MovieShaker Software Creating movies with MovieShaker software Page Page Page Using the ImageStation online service with MovieShaker software Page Page Smart Capture Software Using Still Mode Page Page Using Net Movie Mode Page Page Using the ImageStation online service with Smart Capture software Page Page SonicStage Software Electronic Music Distribution (EMD) Services Starting SonicStage Software Page Recording from a CD Page Transferring songs (Check-In/Check-Out) Page Additional features Page SonicStage Premium Software Overview of SonicStage Premium Software Page Using SonicStage Premium Software Page Page Page Page Page Using Playback and Recording Features Page Page Page Page Page Using the Visualizer, Equalizer, and Sound Effects Page Using the FM Tuner Page Using the Timer Functions Page Additional Information Page ADDITIONAL SOFTWARE INFORMATION Page LEGAL INFORMATION Page Page Application and System Recovery CDs Using Your Recovery CDs Using the Application Recovery CD(s) Page Using the System Recovery CD(s) Page Page Page Troubleshooting Troubleshooting Your Computer My computer does not start. My computer starts but a BIOS error appears. Page My computer stops responding or does not shut down. My computer is unstable. The sound of my computers fan is too loud. Why does the System Properties dialog box display a slower CPU speed than advertised? Troubleshooting the Docking Station Page Troubleshooting the LCD Screen Troubleshooting the Mouse and Touchpad My mouse does not work. My touchpad does not work properly. The pointer does not move when I use the Touchpad or Mouse. Troubleshooting Drives, PC Cards, and Peripheral Devices My floppy disk drive cannot write to a floppy disk. My optical drive is not playing my CD or DVD properly. My optical drive tray does not open. My PC Card does not work. Troubleshooting the Software Troubleshooting i.LINK Devices I cannot establish a connection between two VAIO computers when using an i.LINK cable. Troubleshooting the Modem My modem does not work. My modem connection is slow. Troubleshooting Audio My speakers have no sound. My microphone does not work. Troubleshooting Wireless LAN functions I cannot use the Wireless LAN functionality I cannot set up a Wireless LAN. The computer cannot connect to a Wireless LAN Access Point. I cannot access the Internet. Page Troubleshooting the Printer I cannot print. Page Getting Help Support Options Page Index