Sony R505 manual Troubleshooting the Software, My software program stops responding or crashes

Troubleshooting the Software

Troubleshooting the Software

My software program stops responding or crashes.

Contact the software publisher or designated provider for technical support. See “Software Support Information” for contact information.

When I click an application icon, the message “You must insert the application CD into your optical drive” appears, and the software does not start.

❑Some titles require specific files that are located on the application CD. Insert the disc and try starting the program again.

❑Make sure you place the CD in the tray with the label side facing up.

The application cannot find a file while a PC Card is inserted.

Some PC Cards when inserted in a computer that is connected to the docking station may change the drive letters of the disk drives in the docking station. If this occurs, an application you are using may not be able to find files.

To correct this condition perform one of the following steps:

❑Remove the PC Card, and restart your computer. Do not insert the PC Card while using that application.

❑Change the drive letters of the disk drives of the docking station or of the PC Card. Refer to the Windows® help files or the application manuals to change the drive letters.

What software do I use for CD-R/CD-RW software functions?

Sony recommends using the preinstalled SonicStage software’s Record function to create any CDs on your VAIO® computer, if the specific model you purchased is preconfigured with all necessary components for CD-R and CD-RW capability.

Downloading the optional RealJukebox CD-burning component to create any CDs on your computer may interfere with normal system operations.

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