Software Support Information

PC-Cillin® 2000 (Trend Micro, Inc.)

Web site

http://www.antivirus.com/pc-cillin/support/

telephone

949-387-7800; 900-820-8324*

hours

M-F, 8 AM-5 PM (PST)

*Support from 949-387-7800 is free of charge, but subject to delays. Support from 900-820- 8324 is fee-based, but offers immediate response.

Quicken® 2002 New User Edition (Intuit Inc.)

Web site

http://www.intuit.com/support

telephone

900-555-4932; 800-644-3193*

hours

M-F, 5 AM-5 PM (PST)

*Support from 900-555-4932 is fee-based. Support from 800-644-3193 is automated and free of charge.

RealJukebox®, RealPlayer® (RealNetworks, Inc.)

Web site(s)

http://service.real.com/rjoptions.html

 

 

e-mail

http://service.real.com/help/call.html (online e-mail form)

 

Sony Applications (Sony Electronics Inc.)

 

 

Web site

http://www.sony.com/pcsupport

 

 

telephone

888-4-SONY-PC (888-476-6972)*

hours

7 days a week, 24 hours a day

*Support from 1-888-4-SONY-PC is free of charge for 90 days after the original date of pur- chase.

Windows® Operating System, Word, Office XP Professional, XP Small Business (Microsoft Corp.)

Web site

http://www.sony.com/pcsupport

telephone

888-4SONYPC (888-476-6972)*

hours

7 days a week, 24 hours a day

*Support from 1-888-4-SONY-PC is free of charge for 90 days after the original date of pur- chase.

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Sony R505 manual PC-Cillin 2000 Trend Micro, Inc, Quicken 2002 New User Edition Intuit Inc