Troubleshooting
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1If you experience any of the following difficulties while using the console, use this troubleshooting guide to help remedy the problem. Should any problem persist, call the appropriate PlayStation® customer service number which can be found on the customer registration card, within every PlayStation® and PlayStation®2 format software manual and on our website www.scee.com
2Make sure the AC power cord is connected to the console and the mains, and the TV (or VCR) or the supplied accessories are connected to the console correctly.
3If You Experience Problems Playing a DVD video: In rare instances,certain DVD videos may not operate properly with PlayStation®2. This is primarily due to variations in the manufacturing process or software encoding of the DVD video software. If you experience problems, try restarting your DVD video. If problems persist, for more information call the publisher of the DVD video or contact the appropriate PlayStation® customer service number which can be found on the customer registration card.
PowerThe power is not turned on.
,Make sure the AC power cord is connected securely.
,The console is not turned on. Turn on the console using the MAIN POWER switch on the back of the console.
There is no picture.
,Make sure the console is connected to the TV (or VCR) with the AV cable (integrated audio/video).
,Make sure the console and the TV (or VCR) are turned on.
,Make sure you have selected the video input on the TV (or VCR) .
,Make sure the AV cable (integrated audio/ video) is connected securely.
,Make sure the inserted disc can be played with this console. (see page 3)
,Make sure the disc is placed with the label side facing up. (when using a disc with a label)
,The disc is not inserted correctly.
,The console is in pause mode.
,Try another set of AV cables.
Picture noise appears.
,Clean the disc.
,Moisture has condensed inside the console. (see page 2)
,The console is placed on an unstable surface. Place the console on a stable and flat surface. Do not shake or vibrate the console.
,If the video signal from the console has to go through the VCR to get to the TV, the copy protection applied to some DVD videos could affect picture quality. When playing a DVD video, connect the console to the TV directly. (see page 4)
The aspect ratio cannot be changed according to the TV when playing wide screen DVD videos.
,Depending on the disc, the aspect ratio is fixed.
,Make sure the console is connected to the TV directly. (The selector or receiver (amplifier) may not be connected between the console and the TV.)
,Depending on the TV, the aspect ratio is fixed.
There is no sound.
,Make sure the console is connected to the TV (or VCR) with the AV cable (integrated audio/video).
,Make sure the console and the TV (or VCR) are turned on.
,Make sure you have selected the video input on the TV (or VCR).
,Make sure the TV volume is set properly or “mute” is not selected on the TV.
,Make sure the AV cable (integrated audio/ video) is connected securely.
,Make sure the inserted disc can be played with this console. (see page 3)
,Make sure the disc is placed with the label side facing up. (when using a disc with a label)
,Make sure you have connected the console to the audio input connectors on the receiver (amplifier) correctly.
,Try another set of AV cables.
,Check the speaker connections and settings. Refer to the operating manual of your receiver (amplifier).
,Make sure you select the appropriate input on the receiver (amplifier) so that you can listen to sound from the console.
,The console is in pause mode.
,The console is in
,The system setting is not correct for when the console is connected to audio equipment with DIGITAL OUT (OPTICAL) connectors. (see page 6)
Poor sound quality.
,Clean the disc.
,The console is placed on an unstable surface.
Place the console on a stable and flat surface. Do not shake or vibrate the console.
,Moisture has condensed on the disc. (see page 2)
,You are playing a CD with DTS sound tracks.
You can play a CD with DTS sound tracks only when the console is connected to audio equipment with a DTS decoder.
The surround effect is difficult to hear when |
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you are playing a DVD video with a Dolby |
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DVD | |||
Digital sound track. | |||
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, Check the speaker connections and settings. | video | ||
Refer to the operating manual of your | |||
receiver (amplifier). | |||
, Depending on the DVD, the output signal | / | ||
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may not comprise of the entire 5.1 channel | |||
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range. It may be monaural or stereo even if |
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the sound track is recorded in Dolby |
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Digital. | information | ||
The sound comes from the centre speaker | |||
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only. |
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, Depending on the disc, the sound may |
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come from the centre speaker only. |
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The controller does not function.
,Make sure the controller is connected to the console.
,Make sure the Analog Controller (DUALSHOCK®2) or the Analog Controller (DUALSHOCK®) is set to the appropriate mode for the software. (see page 9)
,Try another set of controllers.
The software title does not start.
,Make sure the inserted disc can be played with this console. (see page 3)
,Make sure the disc is placed with the label side facing up. (when using a disc with a label)
,Make sure the disc is inserted correctly.
,Moisture has condensed on the disc. (see page 2)
,Clean the disc.
,Try another copy of the disc.
You cannot save data on the Memory Card (8MB) (for PlayStation®2) or Memory Card.
,Make sure the Memory Card (8MB) (for PlayStation®2) or Memory Card is inserted securely.
,Make sure you are playing the game correctly.
Refer to the appropriate software manual.
,Make sure there are empty blocks on the Memory Card (8MB) (for PlayStation®2) or Memory Card.
,Try another Memory Card (8MB) (for PlayStation®2) or Memory Card.