Computers

Symptom

Cause

Solution

You do not know if the OS of

p Check “Recommended computer

your computer is compatible.

 

 

 

environment” (page 56).

 

 

 

 

 

You cannot install the USB

p In Windows 2000, log on as Administrators

driver.

• You are attempting to install the USB

(authorized Administrators) (page 59).

 

p

 

driver on a machine that is not running a

 

 

supported OS.

 

 

 

 

 

 

Your computer does not

• You are not using the supplied USB

p Use the supplied USB cable (page 68).

recognize your camera.

cable.

 

 

• The USB cable is not connected firmly.

p Disconnect the USB cable, and connect it

 

 

 

 

again firmly. Make sure that “USB MODE” is

 

 

 

 

displayed on the LCD screen (pages 68 and

 

• [USB] is set to [PTP] in the [

 

].

89).

 

 

p Set it to [NORMAL] (page 89).

 

 

 

• The USB connectors on your computer

p Disconnect the USB cables except for the ones

 

are connected to other equipment besides

connected to the keyboard, the mouse, and

 

the keyboard, the mouse, and your

your camera.

 

camera.

 

 

• The USB driver is not installed.

p Install the USB driver (page 58).

 

• The camera was connected to a computer

p Delete the device which is not recognized, then

 

with the USB cable before installing the

install the USB driver (pages 58 and 71).

 

USB driver, so the device was not

 

 

recognized by the computer.

 

 

• No “Memory Stick” is inserted.

p Insert a “Memory Stick.”

 

 

 

 

 

You cannot copy images.

• The camera is not correctly connected to

p Connect the camera and your computer correctly

 

your computer.

using the USB cable (page 68).

 

• You are not using the correct copy

p Follow the designated copy procedure for your

 

procedure for your OS.

OS (page 56).

 

p If you are using the “PIXELA ImageMixer for

 

 

 

 

Sony” application software, click on HELP.

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