Troubleshooting

If you experience any of the following difficulties while using the receiver, use this troubleshooting guide to help you remedy the problem.

There is no sound or only very low-level sound no matter which component is selected.

•Check that the speakers and components are connected securely and correctly.

•Check that both the receiver and all components are turned on.

•Check that you have selected the correct component on the receiver.

•Check that MASTER VOLUME –/+ is not set to “–oodB” (volume minimum).

•Check that the SPEAKERS (OFF/A/B/A+B) is not set to off (page 46).

•Check that the headphones are not connected.

•Press MUTING on the remote to cancel the muting function.

There is no sound from a specific component.

•Check that the component is connected correctly to the audio input jacks for that component.

•Check that the cord(s) used for the connection is (are) fully inserted into the jacks on both the receiver and the component.

•Check that you have selected the correct component on the receiver.

There is no sound from one of the front speakers.

•Connect a pair of headphones to the PHONES jack to verify that sound is output from the headphones. If only one channel is output from the headphones, the component may not be connected to the receiver correctly. Check that all the cords are fully inserted into the jacks on both the receiver and the component. If both channels are output from the headphones, the front speaker may not be connected to the receiver correctly. Check the connection of the front speaker which is not outputting any sound.

There is no sound from analog 2 channel sources.

•Check that the INPUT MODE is not set to “COAX IN” or “OPT IN” (page 37).

•Check that you have not selected MULTI CH IN function.

There is no sound from digital sources (from COAXIAL or OPTICAL input jack).

•Check that the INPUT MODE is not set to “ANALOG” (page 37). Check that the INPUT MODE is not set to “COAX IN” for the sources from OPTICAL input jack, or set to “OPT IN” for the sources from COAXIAL input jack.

•Check that you have not selected MULTI CH IN function.

The left and right sounds are unbalanced or reversed.

•Check that the speakers and components are connected correctly and securely.

•Adjust balance parameters in the LEVEL menu.

There is severe hum or noise.

•Check that the speakers and components are connected securely.

•Check that the connecting cords are away from a transformer or motor, and at least 3 meters away from a TV set or fluorescent light.

•Move your audio components away from the TV.

•Make sure you have grounded U SIGNAL GROUND terminal (only when a turntable is connected).

•The plugs and jacks are dirty. Wipe them with a cloth slightly moistened with alcohol.

There is no sound from the surround back speakers.

•Some discs have no Dolby Digital EX flag even though the packages have Dolby Digital EX logos. In this case, select “SB ON” (page 40).

There is no sound or only a very low-level sound is heard from the center/surround/ surround back speakers.

•Select a CINEMA STUDIO EX mode (page 33).

•Adjust the speaker level (page 20).

•Make sure the center/surround speakers size parameter are set to either “SMALL” or “LARGE” (page 17 and 18).

•Make sure the surround back speaker selection parameter is set to either “DUAL” or “SINGLE” (page 18).

There is no sound from the sub woofer.

•Make sure you have turn on your sub woofer.

•Check that the sub woofer is connected correctly and securely.

•Make sure the sub woofer selection parameter is set to “YES” (page 17).

•There is no sound output from the sub woofer depending on the sound field.

58GB