Troubleshooting
If you have any problems with this product, follow the procedures below to check your device before consulting our Customer Information Service Center.
If any messages or error codes appear, make note of them.
1 Check this “Troubleshooting” to inspect the corresponding problem.
You may be able to find some information in the instructions of this manual. Check the corresponding instructions. For details about troubleshooting the Instant
2 Check the customer support site of Sony Europe at
You will find the latest support information and a FAQ at this web site.
3 If after steps 1 and 2 you still cannot solve the problem, consult your nearest Sony dealer.
Power
ProblemCauses/measures
The unit does not turn on. Connect the AC power adaptor firmly to this unit and to a wall outlet (page 13).
The unit’s internal system may be malfunctioning, or the unit may be suffering from strong electrical noise caused by power supply abnormalities due to being dropped, excessive static electricity, or lightning. In this case, disconnect the AC power adaptor, wait about 30 seconds, and then reconnect it.
The unit does not turn off.
The unit’s internal system may be malfunctioning, or the unit may be suffering from strong electrical noise caused by power supply abnormalities due to being dropped, excessive static electricity, or lightning. In this case, disconnect the AC power adaptor, wait about 30 seconds, and then reconnect it.
The unit enters standby mode when you turn off the power (the On/Standby indicator lights up red). If you want to completely turn off the power, disconnect the AC power adaptor.
“The
An AC power adaptor other than the one that was supplied is being used and an abnormally high voltage level is being input. Use the supplied AC power adaptor.
36GB