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Troubleshooting

Built-in MOTION EYE Camera

Why does the viewer window show no images or poor-quality images?

❑The built-in MOTION EYE camera cannot be shared by more than one software application. If another software application is using the camera, exit the application before using the built-in MOTION EYE camera.

❑The video memory of your computer may be insufficient for displaying images from the built-in MOTION EYE camera. Lowering the resolution or reducing the colors of the LCD screen might help.

❑The viewer window may show some noise, for example horizontal streaks, if you view a rapid-moving object. This is normal and does not indicate a malfunction.

❑If the problem persists, restart your computer.

Why are captured images poor in quality?

❑The images captured under the fluorescent light may show reflections of light.

❑A dark portion in captured images may appear as a noise.

❑If the lens protection cover is dirty, you cannot take a clear shot. Clean the cover. See Handling the Built-in MOTION EYE Camera (page 106).

Why do captured images contain dropped frames and audio interruptions?

❑The effect settings on your software application may cause dropped frames. See the help file included with your software application for more information.

❑There may be more software applications running than your computer can handle. Exit the applications that you are not currently using.

❑The power management function of your computer may be active. Check the CPU performance.