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Troubleshooting

Optical Discs

Why does my computer freeze when I try to read a disc?

The disc that your computer is trying to read may be dirty or damaged. Follow these steps:

1Press the Ctrl+Alt+Delete keys and click the arrow next to the Shut down button and Restart to restart the computer.

2Remove the disc from the optical disc drive.

3Check the disc for dirt or damage. If you need to clean the disc, see Handling Discs (page 108) for instructions.

What should I do if the drive tray does not open?

❑Make sure your computer is on.

❑Press the drive eject button.

❑If the drive eject button does not work, click Start and Computer, right-click the optical disc drive icon, and select Eject.

❑If none of the above options work, insert a thin, straight object (such as a paper clip) in the manual eject hole on the optical disc drive.

❑Try restarting your computer.