Support Options
For customers in Latin American countries or areas
Customer Information Center
If you do not find the information you are looking for at our site, you may call Sony directly. In order to receive the fastest and most efficient services, have the following information readily available:
1Your VAIO computer model
You can find it at the lower right corner of the display on the notebook, and in the same place on the front panel of the CPU on the desktop.
2Your computer's serial number
You can find it on the back or bottom of the notebook or on the back of the desktop. The serial number is the last 7 digits of the number below the barcode.
3The operating system on your computer
4The hardware component or the software program that is causing the problem
5A brief description of the problem