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Troubleshooting

Printing

What should I do if I cannot print a document?

❑Make sure your printer is on, and the printer cable is securely connected to the ports on the printer and your computer.

❑Make sure your printer is compatible with the Windows operating system installed on your computer.

❑You may need to install the printer driver software before you use your printer. See the manual that came with your printer for more information.

❑If your printer is not functioning after your computer resumes from a power saving mode (Sleep or Hibernate), then restart the computer.

❑If the bidirectional communication functions are provided with your printer, disabling the functions on your computer may enable printing. Follow these steps:

1 Click Start and Control Panel.

2 Click Printer under Hardware and Sound.

3 Right-click the printer icon and select Properties.

4 Click the Ports tab.

5 Click to cancel the Enable bidirectional support check box.

6 Click OK.

This disables the bidirectional communication functions of the printer, such as data transfer, status monitoring, and remote panel.