When properly installed, the Sprint Mobile Broadband USB Modem is a highly reliable product. Most problems are caused by one of these issues:
The wrong driver has been installed.
System resources required by the USB modem are being used by other devices.
Network coverage is not available (either because you are outside the Nationwide Sprint PCS Network or because of an account or network problem).
This section describes how to diagnose and solve these and other problems. If, after reading this section, you are unable to resolve a problem, please visit www.sprint.com or contact Sprint Customer Service at
Error: Searching for Sprint Mobile Broadband USB Modem...
The Sprint PCS Connection Manager Software interface displays this message: “Searching for Sprint Mobile Broadband USB Modem...”
Possible Causes | Suggestions | ||
a. | The USB modem is not | a. | Check the USB connection. |
| properly connected to the | b. | See “Reinstalling the Sprint |
| computer. |
| Mobile Broadband USB |
b. | The wrong driver is installed |
| Modem Driver” on page 62. |
| for the USB modem. | c. | See “Resolving Resource |
c. | There is a resource conflict. |
| Conflicts” on page 67. |
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