Accessing Diagnostics
Select Menu > Device Info & Diagnostics from the Sprint PCS Connection Manager Software interface.
About Device Info & Diagnostics
The Device Info & Diagnostics dialog box allows you to select a number of ways to troubleshoot or obtain more information about your Sprint Mobile Broadband USB Modem.
The tests automatically run when the window opens.
To view your system parameters, including installed files:
Click the System Information button.
Information obtained from the System Information sections can be used to create a report, which can be saved and then sent via email to a Sprint PCS Customer Service Representative to help them in troubleshooting your notebook.