Troubleshooting Guide

Problem

Possible Cause

What to do

 

 

 

 

 

Motor will not start.

Motor is over-heated.

Unplug and allow motor to cool, (the mixer head

 

 

 

should be cool to touch).

 

 

Mixer head is not

Move mixture in mixing bowl to the side of the

 

 

locked down properly.

attachment, to allow the attachment to go all the

 

 

 

way into the bowl.

 

 

 

 

 

Motor is over-heated.

Use of a high speed

Unplug and allow motor to cool, (the mixer head

 

 

for a long time.

should be cool to touch).

 

 

Mixture too heavy.

Try mixing in batches.

 

 

Mixing quantity too

 

 

 

large.

 

 

 

 

 

 

Mixer head does not

Thick mixture is

Move mixture in mixing bowl to the side of the

 

lock down properly.

preventing the

attachment, to allow the attachment to go all the

 

 

attachment from

way into the bowl.

 

 

going all the way

 

 

 

down into the bowl.

 

 

 

 

 

 

Attachment is

Attachment is not

Remove the attachment and try inserting again.

 

hitting the bowl.

inserted correctly.

Refer to the instructions in this booklet if needed.

 

 

Mixing bowl is not

Lock bowl into position. Refer to the instructions

 

 

locked into the base

in this booklet if needed.

 

 

properly.

 

 

 

 

 

 

Mixer is moving on

Chosen speed is too

Lower the speed or mix in batches.

 

the benchtop.

high for the mixture.

 

 

 

Mixture caught up in

Scrape down the attachment and continue mixing.

 

 

the attachment.

 

 

 

Flour or spills on

Clean and dry benchtop as well as the mixer base.

 

 

bench top.

 

 

 

 

 

 

Cannot use or set

‘+’ button, ‘-‘ button

Unplug from the power outlet for 5-10 seconds,

 

the timer, but the

or Pause/Start button

then plug in again ensuring no buttons are

 

motor will start when

was depressed when

pressed.

 

the speed dial is

the unit was switched

If this problem persists, there may be food

 

being turned.

on.

particles or liquid in the switch. The unit is

 

 

 

 

 

 

safe to use in this mode, however Sunbeam

 

 

 

recommends to take the product to an authorised

 

 

 

service centre. For a complete list of Sunbeam’s

 

 

 

authorised service centres visit our website www.

 

 

 

sunbeam.com.au or www.sunbeam.co.nz

 

 

 

or call: Australia: 1300 881 861

 

 

 

New Zealand: 0800 786 232

 

 

 

 

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Sunbeam MX9200 manual Troubleshooting Guide, Problem Possible Cause What to do