Contents
3 Troubleshooting
Troubleshooting resources . . . . . . . . . . . . . . . . . . . . . . . . 3–1Quick troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–2The computer is unable to start up. . . . . . . . . . . . . . . 3–2The computer screen is blank . . . . . . . . . . . . . . . . . . 3–3Software is functioning abnormally . . . . . . . . . . . . . 3–4The computer is turned on but not responding . . . . . 3–5The computer is unusually warm. . . . . . . . . . . . . . . . 3–6An external device is not working. . . . . . . . . . . . . . . 3–7
not working . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–8 Help and Support Center . . . . . . . . . . . . . . . . . . . . . . . . . 3–9Customer Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–10Prepare to contact Customer Care . . . . . . . . . . . . . . 3–10Contact Customer Care by e-mail or telephone. . . . 3–11
A Notebook tour
Top components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–2Keys . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–3 Pointing devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–4Front components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–5 Rear components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–5Right-side components. . . . . . . . . . . . . . . . . . . . . . . . . . . A–6Left-side components . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–7Bottom components . . . . . . . . . . . . . . . . . . . . . . . . . . . . . A–8
B Connect to the Internet from your home
Choose an ISP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B–1 Use the New Connection Wizard . . . . . . . . . . . . . . . B–2 Choose the type of Internet connection . . . . . . . . . . . . . . B–3
