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Customization: More information

There are three customization levels on the unit (for voice-prompts, web interface, help pages, and

text messages):

• the factory default files that are provided in US English
• localization files that are sometimes installed by a reseller
• customized voice prompts files that can be uploaded and downloaded by you
Precedence
For every customizable file:
1. If there is a customization file present and Use customized voice prompts is checked, that file will be used.
2. Otherwise, if Use localization package is checked, the unit will use the localized file.
3. If 1 and 2 are not true, then the unit will use the default US English file.

The factory default file set

The files that compose the default file set for the web interface, the voice prompts, the help pages, and text messages
cannot be deleted. If you are using your own customization files or a localized unit you can return the unit to using the
default file set:
To return to the defaults:
1. Go to Settings > User interface.
2. Ensure both Use localization package and Use customized voice prompts are both unchecked.
Note that the default voice prompts will be used where there is no alternative voice prompt available, even if Use
customized voice prompts is selected.

Localization files

In some parts of the world, units are available where the help pages, the voice prompts, the text messages, and some of
the web interface are in the local language. In this case, Codian or the reseller has uploaded a package that provides
localized files to replace files in the default file set. This localization process can only be performed by Codian or by a
reseller. If you have a localized unit, you are able to select to return to the default US English file set (see above).
Localization is a global change and affects all customizable files. If you have a localized unit, you cannot upload and
download localized files on a file by file basis.

Customization files

Customization files for voice prompts can be recorded and uploaded by any admin user of the IP VCR. These files can be
uploaded one by one of as a package. You can create your own package by uploading all the files you require to an IP VCR
and then downloading them as a package. For more information, refer to Customizing the user interface. A customization
package does not have to include a complete set of files. Where a file name duplicates an existing uploaded voice prompt
file, that file will be overwritten.