Service Call Details
TANDBERG ENTRYPOINT USER GUIDE
About Service Call Details | The Service Call Details Window |
The View Call Details tab presents information about all calls routed through the Entrypoint, i.e. inbound and outbound numbers, duration of the calls and call status
–i.e. ringing (alerting), connecting and connected.
Incoming. Indicates the information belonging to the call leg of the calling party.
Outgoing. Indicates the information belonging to the call leg of the called party/ service.
Incoming number. The service number, i.e. the number an external user dialed to get access to a portal service.
Service. Indicates the service name, i.e. DID, IVR, TMS Phonebook, Menu.
Duration. Indicates the duration of the call in hours, minutes and seconds.
Details. Remote numbers of the Incoming calls are the numbers of the calling party and remote numbers of the Outgoing calls are the numbers of the called party or service. Clicking View details reveals the Call Details, i.e. details belonging to the respective call leg.
When View Details Has Been Selected
Status. Either alerting, connected or disconnected.
Net. Indicates the net type, i.e. H.323, H.324m, SIP or Streaming.
Incoming Number. Service number; can only be represented for inbound call legs.
Table of | Trademarks | & | Patents & | Safety/ | To | Get You | Using the | Viewing the |
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Remote Number. For inbound call legs it represents the number of the calling party, for outbound call legs it represents the number of the called party or service
Duration. Duration of this call leg in hours, minutes and seconds.
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