Preventive Maintenance and Fault-finding
Page 7-4 Reference Guide: TT128x High Definition Professional Receiver/Decoder
ST.RE.E10141.5
4. If the product does not operate normally by following the operating
instructions. Adjust only those controls that are covered by the operating
instructions, as an improper adjustment of other controls may result in
damage and will often require extensive work by a qualified technician to
restore the product to its normal operation.
5. If the product has been dropped or the case has been damaged.
6. When the product exhibits a distinct change in performance.
7. If the equipment has been subject to a lightning strike or power surge.

7.2.2 Replacement Parts

When replacement parts are required, be sure only parts specified by
TANDBERG Television Ltd (or having the same characteristics as the
original part) have been used. Unauthorised substitutions may result in
fire, electric shock or other hazards.

7.2.3 Checks on Completion of Servicing

Upon completion of any service or repairs to this product, ask the service
technician to perform safety checks to determine that the product is in a
safe operating condition. Also, performance and EMC checks may be
required.
7.3 Maintenance and Support Services

7.3.1 Introduction

TANDBERG Television is a leader in the design, integration and
implementation of digital broadcasting products and systems. It has a
large team dedicated to keeping our customers on air 24 hours a day, 365
days a year.
With regional offices worldwide, and ultra-modern specialist service
facilities in the US, UK, Hong Kong and Australia, TANDBERG Television
covers the world. There is a customer service centre open round the clock,
every day of the year, in your time zone.
TANDBERG’s years of design and support experience enable it to offer a
range of service options that will meet your needs at a price that makes
sense.
It’s called the TANDBERG Advantage.

7.3.2 Warranty

All TANDBERG Products and Systems are designed and built to the highest
standards and are covered under a comprehensive 12 month warranty.

7.3.3 Levels of Continuing TANDBERG Television Service

Support

For stand-alone equipment, then TANDBERG Television BASIC Advantage
is the value for money choice for you.
BASIC provides you with year-by-year Service long after the warranty has
expired.