6 Troubleshooting
6.4Wireless Connection Troubleshooting
No Wireless Connectivity
Try the following:
Change the wireless channel.
Make sure that the wireless client is configured for the correct wireless settings (Network Name, security settings).
Check the signal strength, indicated by the wireless client manager. If the signal is low, try repositioning the Thomson Gateway or directing the Thomson Gateway’s antenna(s) for optimal performance.
Make sure that the wireless client adapter is enabled (message like “radio on”).
Poor Wireless Connectivity or Range
Try the following:
Change the wireless channel.
Check the signal strength, indicated by the wireless client manager. If the signal is low, try to place the Thomson Gateway or to direct the Thomson Gateway’s antenna(s) for optimal performance.
Use
For more information, see “3.3 Securing Your Wireless Connection” on page 27.
Change the wireless channel
Proceed as follows:
1Browse to the Thomson Gateway GUI.
2On the left menu, click Home Network.
3Under Wireless, click your access point.
Your access point will be listed in the following format: “WLAN:<Network Name> (<Actual
Speed>)”. For example, WLAN: Thomson83C7C7 (54Mbps).
4The Wireless Access Point page appears.
5In the Navigation bar, click Configure.
6Under Configuration, select the channel of your choice in the Channel Selection list.
7Click Apply.
Can not connect via WPS
If you are having trouble connecting your wireless client via WPS, try to configure it manually. For more information, see “3.2 Connecting Your Wireless Client without WPS” on page 26.
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