Wired Connection Troubleshooting | Technicolor - Thomson TG585 V8

6Troubleshooting

6.3Wired Connection Troubleshooting

Ethernet LED does not light up

Make sure that:

The Ethernet cable is securely connected to the Ethernet port on your Thomson Gateway and your computer.

You are using the correct cable type for your Ethernet equipment, that is UTP CAT5 with RJ-45 connectors.

48	E-DOC-CTC-20090708-0001 v1.0

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Technicolor - Thomson TG585 V8 manual Wired Connection Troubleshooting, Ethernet LED does not light up

Contents

Setup and User Guide Page Thomson TG585 Copyright Contents Internet Security Documentation and software updates About this Setup and User GuideUsed Symbols Terminology Typographical Conventions About this Setup and User Guide Installation Main featuresIntroduction Wireless connection DSL ServiceDecoupling the voice and DSL signal Before you start Wired connection Internet connection Installing your Thomson Gateway Installation methods Guided Installation RequirementsStarting the wizard Case of problems CD menu Connect the Thomson Gateway to your broadband service Manual InstallationProcedure Power on the Thomson Gateway Configure the Thomson Gateway Click Setup my Thomson Gateway Guided Installation Manual InstallationAdding a New Computer to your Network Connecting a Computer Using the Ethernet Cable Ethernet cable Thomson Gateway Basics This chapter Content Thomson Gateway LED Behaviour Status LEDs Power LEDWireless LED Ethernet LED Broadband LED Internet LED WPS Button LED WPS buttonWPS Button LED Ethernet LEDs LED Status Description Accessing the Thomson Gateway GUI Access the Thomson Gateway via UPnPThomson Gateway GUI Components Menu Language bar Login sectionContent pane Navigation bar Backing Up/Restoring your Configuration Backing up your configurationRestoring your configuration Wireless Access Connecting Your Wireless Client via WPS WPS button LED is solid green Troubleshooting WPS button LED is blinking red What wireless security is my Thomson Gateway using? Connecting Your Wireless Client without WPSWhat Network Name Ssid is my Thomson Gateway using? Forgot your wireless settings? Encryption types Securing Your Wireless ConnectionConfiguring the wireless encryption Which encryption type should I use? Configuring WPA-PSK Encryption Select Use WPA-PSK Encryption Configuring WEP Encryption Select Use WEP Encryption Wireless Access Feature availability Thomson Gateway Tools UPnP Supported Operating SystemsUPnP and the Thomson Gateway Windows XP Accessing Your Thomson Gateway with UPnPWindows 7/Vista Go to My Network Places Disabling this feature On the Windows Start menu, click Settings Control PanelManaging your Internet connection with UPnP Enable/Disable Extended Security Configuring UPnP on the Thomson GatewayEnable/Disable UPnP Extended Security Installing UPnP on Windows XP Start menu, click Settings Control PanelAdding UPnP Adding IGD Discovery and Control Assigning a service HTTP, FTP,... to a Computer IssueSolution UPnP Assign a game or application to a local networking device Dynamic DNS What you need Internet Security Overview Firewall Changing the security level Address-based filtering Access DeniedParental Control Options Redirect a web site Deny access to a specific web siteAllow access to a specific web site Redirect all web sites Troubleshooting Topics Setup Troubleshooting Setup CD does not start automaticallyYour Thomson Gateway has not been found General Thomson Gateway Troubleshooting Wired Connection Troubleshooting Ethernet LED does not light up Poor Wireless Connectivity or Range Wireless Connection TroubleshootingNo Wireless Connectivity Change the wireless channel Resetting the Thomson Gateway via the Thomson Gateway GUI Reset to Factory DefaultsResetting your Thomson Gateway On the Thomson Gateway menu, click Configuration Reset the Thomson Gateway via the Reset button Troubleshooting Page Thomson Telecom Belgium