PROBLEMS | CAUSES | SOLUTIONS |
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The appliance is not working. | The appliance is not plugged in. | Check that the appliance is plugged in |
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| correctly. |
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| The | Press on the On/Off switch. |
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| down. |
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| You have pressed down the | Close the lid. |
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| but the appliance is not working. |
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| The motor is running but the appliance | Contact your point of purchase. |
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| does not heat. |
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| The paddle does not turn. | Check that the paddle is correctly |
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| positioned. If the problem continues, |
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| contact your point of purchase. |
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The removable paddle doesn't stay in | The mixing paddle is not locked. | Check that the locking lever has been |
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place. |
| pushed down fully. |
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Food is not cooking evenly. | The paddle has not been installed. | Fit the paddle. |
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| The food has not been cut in regular size | Cut food to the same size. |
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| pieces. |
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| The chips have not been cut in regular | Cut the chips to the same size. |
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| size pieces. |
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| The paddle has been installed correctly | Check that it has been pushed down and |
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| but it does not turn. | clicked in position. If the problem | EN |
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| continues, contact your point of purchase. | |
The chips are not crispy enough. | The wrong variety of potatoes has been | Choose a variety of potato recommended |
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| used. | for chips. |
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| The potatoes are insufficiently washed | Wash the potatoes for a long time to |
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| and/or not completely dried. | remove excess starch, then drain and dry |
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| them before cooking. They must be |
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| completely dry. |
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| The chips are too thick. | Cut the chips thinner. The maximum |
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| chips dimensions are 13mm x 13 mm. |
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| There is not enough oil for the quantity of | Increase the oil quantity (see cooking |
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| chips. | tables p. 46 to 47). |
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| The filter is obstructed. | Clean the removable filter. |
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The chips break up during the cooking. | The potatoes used are recently harvested | Reduce the quantity of potatoes down to |
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| and hence have a high water content. | 800 g and adjust the cooking time. |
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The food stays on the edge of the | The cooking pan is too full. | Respect the maximum quantities |
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cooking pan. |
| indicated in the cooking tables. |
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Cooking liquids have flowed into the base | The paddle is not positioned correctly or | Make sure that the paddle is correctly |
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of the appliance. | the seal of the paddle is defective. | positioned. If the problem continues, |
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| contact your point of purchase. Do not |
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| use ActiFry for making soups or recipes |
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| with a high liquid content. |
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The timer does not work. | The battery is dead. | Change the battery (see fig. 14). |
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The appliance is unusually noisy. | You suspect the motor is not working | Contact your point of purchase. |
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| correctly. |
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The paddle stops turning during | The paddle is not positioned correctly. | Using an oven glove, push the paddle |
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cooking. |
| downward until it clicks into place. If |
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| this does not work, contact your point |
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| of purchase. |
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If you have any product problems or queries please contact our Customer Relations Team Helpline:
0845 602 1454 - UK / (01) 401 8448 - Ireland
or consult our website - www.tefal.co.uk
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