Thank you for choosing Thecus | Thecus Technology 1U4500R instruction

Appendix B: Customer Support

If your 1U4500 is not working properly, we encourage you to check out Chapter

7:Troubleshooting, located in this manual. You can also try to ensure that you are using the latest firmware version for your 1U4500. Thecus is committed to providing free firmware upgrades to our customers. Our newest firmware is available on our Download Center:

http://www.thecus.com/download.php

If you are still experiencing problems with your 1U4500, or require a Return Merchandise Authorization (RMA), feel free to contact technical support via our Technical Support Website:

http://www.thecus.com/support_tech.php

Customers in the US should send all technical support enquiries to this email address:

support-us@thecus.com

For Sales Information you can e-mail us at:

sales@thecus.com

Thank you for choosing

Thecus!

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Thecus Technology 1U4500R, 1U4500S user manual Thank you for choosing Thecus, Appendix B Customer Support

Contents

User’s Manual Copyright and Trademark Notice Limited WarrantyAbout This Manual Safety Warnings Table of Contents Mapping a Client PC to the 1U4500 Problems with Time and Date Settings Replacing a Failed Power Supply 1U4500R Overview IntroductionProduct Highlights Front Panel Package Contents Rear Panel Hard Disk Trays1U4500R 1U4500S Hard Disk Installation Hardware InstallationBefore You Begin Cable Connections System Status Normal Checking System Status System Trouble Thecus Setup Wizard First Time SetupPage Display Mode Display ModeLCD Operation LCD Controls Management Mode Typical Setup ProcedureNetwork Setup USB Copy Create Folders and Set Up ACLs Create Local Users or Setup AuthenticationStart Services RAID Creation System Management Web Administration InterfaceMenu Bar Menu Bar Language Selection Status Menu System/Service StatusProduct Information Product Information System Information Service StatusPrinter Status System Information Disks Information Storage ManagementPrinter Status Disks Information A.R.T. Information RAID InformationA.R.T. Information RAID Level RAID ConfigurationRAID Information RAID Levels Disk Settings Disk SettingsCreating a RAID Advanced RAID Configuration Advanced RAID ConfigurationDeleting a RAID Adding Folders Folder ManagementFolder Deleting Folders Editing FoldersNFS Share Add Folder Access Control List Folder Access Control List ACLNFS Share WAN Configuration WAN ConfigurationNetwork Management System Snapshots LAN Configuration LAN Configuration Web Services Configuration Dhcp ConfigurationDhcp Configuration Web Service NFS Setup AFP Apple Network SetupApple Network Configuration NFS Server Setting Local User Configuration Local User ConfigurationUser and Group Management Adding Users Local Groups Configuration Local Groups ConfigurationModifying Users Deleting Users Local Group Setting screen appears ADS/NT ConfigurationAdding Groups Modifying Groups System Notifications System ManagementADS/NT Support AD Domain Example Information System Logs Notification ConfigurationSystem Logs System Configuration Backup and Restore Time and Date SettingsSystem Configuration Download/Upload Time Firmware Upgrade screen appears Reset to Factory Default SettingsUpgrading System Firmware Reboot and Shutdown System Change Administrator PasswordChange Administrator Password Logout FTP Server Additional Feature Setup Windows XP SP2 Printer ServerClick on File Add Printer Windows Vista Select or install a printer and then press OK Page Login Using the 1U4500Using WebDisk User and Group Management Local User Configuration Windows Mapping a Client PC to the 1U4500Apple OS Nsync File BackupAdding an Nsync Task Nsync Setting Up an Nsync Target on Another Device Setting Up an Nsync Target on an Nsync DeviceNsync Target Server Setting Nsync Target Server Enable or Disable Nsync Target support Add New Task Thecus Backup Utility Apple OS X Backup Utilities Windows XP Data Backup USB and eSATA Storage Expansion Tips and TricksAdding a Spare Disk Target USB Part I Setup a DynDNS Account Remote AdministrationPart II Enable Ddns on the Router Part III Setting up Virtual Servers Https Replacing Damaged Hard Drives Firewall Software ConfigurationHard Drive Damage Replacing a Hard Drive Replacing a Failed Power Supply 1U4500R Forgot My Password TroubleshootingResetting NAS IP Address and Admin Password Forgot My Network IP Address Problems with Time and Date Settings Restoring Factory Defaults Hardware Specifications Appendix a Product SpecificationsProduct Model 1U4500R 1U4500S RAID Software Specifications Appendix B Customer Support Thank you for choosing Thecus Benefits Appendix C RAID BasicsRAID Levels Improved Performance Jbod Stripe Size RAID Level Percentage Used Disk Usage Appendix D Active Directory Basics What is Active Directory?ADS Benefits Source Code Availability Appendix E Licensing InformationCopyrights GNU General Public License Cgic License TermsPage Page

Thecus Technology 1U4500R user manual Thank you for choosing Thecus, Appendix B Customer Support

Models: 1U4500R, 1U4500S 1U4500R

Appendix B: Customer Support

Thank you for choosing

Thecus!