Thermador GGNCV30, SGNCV36G, SGN36G, SGN30, GGN36, GGN30 Before Calling For Service, Rating Plate

Section Six: Service

BEFORE CALLING FOR SERVICE

Before calling for service, check the following to avoid unnecessary service charges.

The burners do not light within 4	▲ Are the igniters sparking?
	▲ Is there excess water or liquid cleaner on the igniter?
seconds:
	▲ Is the burner cap level and properly positioned on the burner
	base? See Page 12.
	▲ Are the burner ports clogged? See page 13.
	▲ Is the gas shutoff valve in the ON position?
	▲ Is the gas supply to the house or the area turned off?
The igniters do not spark:	▲ Is the power cord plugged all the way into the wall receptacle?
	▲ Is the circuit breaker tripped or household fuse blown?
	▲ Is there a power outage in the area?
The igniters spark intermittently:	▲ Is there a draft in the room?
	▲ Check that the wires to the electric outlet have not been
	reversed. See Note below re: polarity.
	▲ Was a liquid cleaner sprayed on the igniter?
The burner flame is yellow, distorted	▲ Is the burner cap level and properly positioned on the burner
or does not burn completely around	base? See Page 12.
the burner cap:	▲ Are the burner ports dirty or clogged ? See Page 13.
	▲ Was the the cooktop installed correctly? (Have it checked by a
	qualified technician.)
Models SGS36G, SGSCV36G,	▲ Check to be certain the element terminals are pushed securely
SGNCV36G & SGN36G — If the	into the receptacle. If element needs replacement, use only
Griddle element does not heat:	original Thermador parts.
Models GGNCV30/36, SGNCV36G,	▲ Check the reset button located at the bottom of the intake
	assembly, see Page 27, front view, item F.
SGSCV36G: If the ventilation sys-
tem does not operate:
If there is a power failure:	▲ See Page13.

☛NOTE: Polarity —In older SERVICE INFORMATION

houses, wiring polarity was not	For handy reference, copy the information below from the rating plate.
always observed. Although polar-	Keep your invoice for warranty validation.
ized receptacles (3 Prong) may
have been installed, they could
have been wired incorrectly. If		Model Number	Dealer’s Telephone Number
they were wired incorrectly, the
igniters see a grounded condition
		Serial Number	Service Center’s Name
and may click intermittently even
with both the control knobs turned
OFF.		Date of Purchase	Service Center’s Telephone Number

RATING PLATE

The Rating Plate shows the model Dealer’s Name number and serial number of your

cooktop. It is located underneath the cooktop at the right front corner of the rough-in box.

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