Section Six: Service

BEFORE CALLING FOR SERVICE

Before calling for service, check the following to avoid unnecessary service charges.

 

The burners do not light within 4

▲ Are the igniters sparking?

 

▲ Is there excess water or liquid cleaner on the igniter?

 

seconds:

 

 

▲ Is the burner cap level and properly positioned on the burner

 

 

base? See Page 12.

 

 

▲ Are the burner ports clogged? See page 13.

 

 

▲ Is the gas shutoff valve in the ON position?

 

 

▲ Is the gas supply to the house or the area turned off?

 

 

 

 

The igniters do not spark:

▲ Is the power cord plugged all the way into the wall receptacle?

 

▲ Is the circuit breaker tripped or household fuse blown?

 

 

 

 

▲ Is there a power outage in the area?

 

 

 

 

The igniters spark intermittently:

▲ Is there a draft in the room?

 

▲ Check that the wires to the electric outlet have not been

 

 

 

 

reversed. See Note below re: polarity.

 

 

▲ Was a liquid cleaner sprayed on the igniter?

 

 

 

 

The burner flame is yellow, distorted

▲ Is the burner cap level and properly positioned on the burner

 

or does not burn completely around

base? See Page 12.

 

the burner cap:

▲ Are the burner ports dirty or clogged ? See Page 13.

 

 

 

 

▲ Was the the cooktop installed correctly? (Have it checked by a

 

 

qualified technician.)

 

 

 

 

Models SGS36G, SGSCV36G,

▲ Check to be certain the element terminals are pushed securely

 

SGNCV36G & SGN36G — If the

into the receptacle. If element needs replacement, use only

 

Griddle element does not heat:

original Thermador parts.

 

 

 

 

 

 

Models GGNCV30/36, SGNCV36G,

▲ Check the reset button located at the bottom of the intake

 

assembly, see Page 27, front view, item F.

 

SGSCV36G: If the ventilation sys-

 

tem does not operate:

 

 

 

 

 

If there is a power failure:

▲ See Page13.

 

 

 

 

 

☛NOTE: Polarity —In older SERVICE INFORMATION

houses, wiring polarity was not

For handy reference, copy the information below from the rating plate.

always observed. Although polar-

Keep your invoice for warranty validation.

ized receptacles (3 Prong) may

 

 

 

 

have been installed, they could

 

 

 

 

have been wired incorrectly. If

 

Model Number

Dealer’s Telephone Number

they were wired incorrectly, the

 

 

 

 

igniters see a grounded condition

 

 

 

 

 

 

 

 

 

Serial Number

Service Center’s Name

and may click intermittently even

 

with both the control knobs turned

 

 

 

 

 

 

 

 

OFF.

 

Date of Purchase

Service Center’s Telephone Number

RATING PLATE

The Rating Plate shows the model Dealer’s Name number and serial number of your

cooktop. It is located underneath the cooktop at the right front corner of the rough-in box.

Page 28

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Thermador GGNCV30, SGNCV36G, SGN36G, SGN30, GGN30, GGN365, GGNCV365 Before Calling for Service, Qualified technician
Page 29 Page 31

GGNCV365, GGNCV36, GGN365, GGN30, GGN36 specifications

The Thermador SGNCV36G, SGN36G, SGN30, GGNCV30, and GGNCV36 are part of Thermador’s premier collection of gas ranges, designed for culinary enthusiasts who prioritize performance, style, and technology in their kitchen. These models illustrate Thermador's dedication to professional-grade equipment, integrating robust features and advanced technologies that cater to both home chefs and culinary artisans.

One of the standout characteristics of these ranges is their powerful heating elements. Each model is equipped with Thermador’s signature Star Burner design, which delivers superior heat distribution for even cooking results. With an impressive output ranging from 18,000 BTU for quick boiling to low simmer settings, users can easily navigate a wide array of cooking techniques, whether searing meats or delicate sauce preparation.

In addition to exceptional heating capabilities, the Thermador SGNCV36G and the GGNCV36 feature a seamless surface design that not only enhances aesthetic appeal but also simplifies cleaning. This innovative design minimizes gaps and crevices where food particles can accumulate, making maintenance a breeze. Moreover, the ranges come with continuous grates, allowing for easy movement of pots and pans across the cooktop without lifting.

These ranges also incorporate advanced technologies such as the MultiPoint Temperature Probe that offers precise cooking results by monitoring the internal temperature of meats, ensuring they are cooked perfectly every time. The iconic Thermador oven features include various cooking modes, such as convection baking and roasting, to elevate your culinary creations further.

The design of the SGN and GGNC models is equally impressive, with sleek stainless-steel finishes and professional-style knobs offering a modern yet timeless look that fits seamlessly into any kitchen decor. The built-in features, like the soft-close oven door and triple-glazed oven window, enhance usability and convenience.

In summary, the Thermador SGNCV36G, SGN36G, SGN30, GGNCV30, and GGNCV36 gas ranges are a testament to Thermador’s commitment to excellence in the kitchen. With features designed for the serious cook, from powerful burners and easy-to-clean surfaces to advanced technological integrations, these ranges promise a cooking experience that is both efficient and gratifying. Embrace the art of cooking with Thermador, where high-performance appliances meet refined design.
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