Eliminating minor faults yourself
Before you call customer service:
Please check whether you can eliminate the fault yourself based on the following information. Customer service will charge you for advice even if the appliance is still under guarantee!
Appliance
Fault | Possible cause | Remedial action | |
Appliance has no refrigeration | Appliance has been switched off. | Press the On/Off button. | |
capacity. |
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Power failure. | Check whether the power is on. | ||
The light does not work. |
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The fuse has been switched off. | Check the fuse. | ||
The display does not illumi- |
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The mains plug has not been inserted | Check whether the mains plug is secure. | ||
nate. | |||
properly. |
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The refrigeration unit | Appliance opened frequently. | Do not open the appliance unnecessarily. | |
is switching on more fre- |
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| |
The ventilation openings have been | Remove obstacles. | ||
quently and for longer. | covered. |
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The light (LED) does not work. | The LED lamp is defective. | Call customer service. | |
| Light switch is jammed. | Check whether it can be moved. | |
Display indicates “E..”. | Electronics have detected a fault. | Call customer service. | |
Display indicates “LOW- | The mains voltage falls below | When the mains voltage reaches | |
POWER”. | the permitted limiting value. | the stipulated value again, the warning mes- | |
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| sage goes out. If the warning message lasts | |
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| for longer, inform the energy supply com- | |
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| pany. | |
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Customer service
Before you call customer service, see the chapter entitled "Rectifying minor faults yourself".
After checking according to the chapter entitled "Rectifying minor faults yourself", additional help can be requested by calling the Thermador Customer Interaction Center,
In Canada contact your Thermador customer service or call
Note down the following information about your fridge- freezer so that you have it ready and can be better assisted if you require help or customer service.
Dealer’s name:
Address:
Telephone number:
Purchase date:
Model number:
FD Nr.:
Serial number
Type
13
