Troubleshooting
Before calling a service technician, please check the following table for a possible cause of the symptom and some solutions.
Symptom | Solution | |
TV will not turn on | ¥ | Make sure the power cord is plugged in, then press POWER. |
| ¥ | Make sure the appropriate device mode on the remote control is |
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| selected. |
| ¥ | The remote control batteries may be dead. Replace the batteries. |
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|
No picture, no sound | ¥ | Check the antenna/cable connections. |
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|
No sound, picture OK | ¥ | The sound may be muted. Press VOLUME. |
| ¥ | The station may have broadcast difficulties. Try another channel. |
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|
Poor picture, sound OK | ¥ | Check the antenna connections. |
| ¥ | The station may have broadcast difficulties. Try another channel. |
| ¥ | Adjust the PICTURE menu. |
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|
Poor reception of broadcast channels | ¥ | The station may have broadcast difficulties. Try another channel. |
| ¥ | Check the antenna connections. |
| ¥ | If you are using a VCR, make sure the TV/VCR button is set |
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| correctly. |
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|
Cannot receive above channel 13 | ¥ | Make sure the TV/CABLE switch is set to the mode that |
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| corresponds with the signal source type (cable company or outside |
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| antenna). |
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|
Black box appears on the screen | ¥ | The closed caption feature may be set to one of the Text modes (T1, |
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| T2, T3, or T4). Turn closed captioning OFF. |
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|
Unable to select a certain channel | ¥ | The channel may be locked with the CH LOCK feature, or erased |
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| with the ADD/ERASE feature. |
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|
Multiple images | ¥ | The station may have broadcast difficulties. Try another channel. |
| ¥ | Antenna reception may be poor. Use a highly directional outdoor |
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| antenna. |
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|
Poor color or no color | ¥ | The station may have broadcast difficulties. Try another channel. |
| ¥ | Adjust the TINT and/or COLOR in the PICTURE menu. |
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|
No stereo or SAP sound from a | ¥ | Make sure the MTS feature is set properly. |
known MTS broadcast |
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The remote control does not operate | ¥ | Make sure the appropriate device mode is selected. |
| ¥ | Remove all obstructions between the remote control and the remote |
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| control sensor in the TV. |
| ¥ | The remote control batteries may be dead. Replace the batteries. |
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|
Cannot access signal input sources | ¥ | Check the VIDEO LOCK feature. |
(Video1, Video2, |
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|
ColorStream HD1/HD2, HDMI) |
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|
and/or Channels 3 and 4. |
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|
Appendix
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