Troubleshooting

356

Poor copy quality

 

Action

Yes

No

 

 

 

 

 

Step 1

Clear the error or status

Go to step 2.

 

Check if an error or status message appears on the display.

message.

 

 

Does an error or status message appear?

 

 

 

 

 

 

 

Step 2

Go to step 3.

Increase the scan

 

Check the quality of the original document.

 

resolution setting for a

 

 

 

higher‑quality output.

 

Is the quality of the original document satisfactory?

 

 

 

 

 

 

 

Step 3

Go to step 4.

See “Cleaning the

 

If dark marks appear on prints, then clean the scanner glass and the ADF

 

scanner glass” on

 

glass using a clean, lint-free cloth dampened with water.

 

page 253.

 

 

 

 

Is the scanner glass clean?

 

 

 

 

 

 

 

Step 4

Go to step 5.

See “Print quality

 

Send a print job, and then check for print quality problems.

 

problems” on

 

a From the General Settings menu, adjust the Eco‑Mode settings.

 

page 336.

 

 

 

 

b From the Copy menu, adjust the Darkness setting.

 

 

 

c If the print remains faded, then replace the toner cartridge.

 

 

 

Is the print quality satisfactory?

 

 

 

 

 

 

 

Step 5

Go to step 6.

Place the document or

 

Check the placement of the document or photo.

 

photo facedown on the

 

Make sure the document or photo is loaded facedown on the scanner

 

scanner glass in the

 

 

upper left corner.

 

glass in the upper left corner.

 

 

 

 

 

Is the document or photo loaded correctly?

 

 

 

 

 

 

 

Step 6

Go to step 7.

Change the Content

 

Check the copy settings.

 

Type and Content

 

From the Copy screen, check if the Content Type and Content Source

 

Source settings to

 

 

match the document

 

settings are correct for the document being scanned.

 

 

 

being scanned.

 

 

 

 

Are the Content Type and Content Source settings correct for the

 

 

 

document being scanned?

 

 

 

 

 

 

 

Step 7

Go to step 8.

The problem is solved.

 

Check for patterns on prints.

 

 

 

a From the Copy screen, navigate to:

 

 

 

Advanced Options > Advanced Imaging > Sharpness > select a lower

 

 

 

setting

 

 

 

Note: Make sure no scaling is being selected.

 

 

 

b Resend the copy job.

 

 

 

Do patterns appear on prints?

 

 

 

 

 

 

Page 355 Page 357
Page 356
Image 356
Lexmark MX810DFE, 836 Poor copy quality, Troubleshooting 356, Advanced Options Advanced Imaging Sharpness select a lower
Page 355 Page 357

836, MX810, 24T0041, MX810DFE specifications

The Lexmark MX810 series is designed for high-performance printing, scanning, copying, and faxing in demanding office environments. This series includes models such as the MX810DPE, MX810DFE, MX810DE, MX711DTHE, and MX810DME, each tailored to meet the diverse needs of businesses.

One of the standout features of the MX810 series is its exceptional print speed. With the ability to produce up to 70 pages per minute, these multifunction printers are engineered for efficiency, reducing wait times and improving productivity in fast-paced workplaces. The high-yield cartridges enable businesses to print thousands of pages before needing replacement, making them a cost-effective solution for high-volume printing.

In terms of paper handling, these models boast a substantial input capacity, accommodating up to 4,400 sheets with optional paper trays. This flexibility is essential for organizations that require a variety of media formats and sizes. The automatic duplexing feature allows for double-sided printing, further enhancing efficiency and sustainability by reducing paper consumption.

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Overall, the Lexmark MX810 series, including models like the MX810DPE, MX810DFE, MX810DE, MX711DTHE, and MX810DME, stands out for its fast printing speeds, extensive paper handling features, robust security, and seamless connectivity. Designed to meet the demands of busy offices, these multifunction printers are an excellent choice for businesses seeking reliability, efficiency, and advanced technology. With their combination of performance and flexibility, the MX810 series empowers organizations to enhance productivity while maintaining high standards of print quality.
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