June
Users Guide
Contents
Paper and specialty media guide
Loading paper and specialty media
Printing
Copying 106
Scanning 150
Faxing 125
Understanding the printer menus 158
Saving money and the environment 242
Maintaining the printer 252
Troubleshooting 302
Managing the printer 271
Clearing jams 274
Index 387
370
Safety information
Safety information
Page
Finding information about the printer
Learning about the printer
Learning about the printer
What are you looking for? Find it here
Other countries and regions-See the printed
Selecting a location for the printer
Right side 15 cm 6 Front 39.4 cm 15.5 Left side Rear Top
Basic model
Printer configurations
Configured model
Understanding the basic functions of the scanner
Hardware option Alternative hardware option
Using the ADF
Using the ADF and scanner glass
Using the scanner glass
You can use the ADF or the scanner glass to scan documents
Using the printer control panel
Understanding the printer control panel
Understanding the printer control panel
Understanding the home screen
Indicator light Printer status
Sleep button light Printer status
Touch
Feature Description
Features
Using the touch-screen buttons
Touch Accept Save a setting
Other touch-screen buttons
Understanding the printer control panel
Finding the IP address of the printer
Setting up and using the home screen applications
Finding the IP address of the computer
For Windows users
Click Settings General Settings Home screen customization
Accessing the Embedded Web Server
Customizing the home screen
For Macintosh users
Understanding the different applications
Setting up Forms and Favorites
Activating the home screen applications
Finding information about the home screen applications
Setting up Card Copy
Click Settings Apps Apps Management Forms and Favorites
Click Settings Apps Apps Management Card Copy
Setting up Multi Send
Using MyShortcut
Setting up Scan to Network
Click Settings Apps Apps Management Multi Send
UseTo
Setting up Remote Operator Panel
Exporting and importing a configuration
Click Settings Remote Operator Panel Settings
Click Submit
Installing internal options
Additional printer setup
Accessing the controller board
Available internal options
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Page
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Installing a memory card
Additional printer setup Close the access cover
Unpack the memory card
Installing an optional card
Additional printer setup Access the controller board
Installing an Internal Solutions Port
Additional printer setup Unpack the ISP kit
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Page
Page
Unpack the printer hard disk
Installing a printer hard disk
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Page
Page
Page
Removing a printer hard disk
Page
Installing hardware options
Order of installation
Installing optional trays
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Page
Attaching cables
EXT port
Setting up the printer software
Installing the printer software
Organizing cables
Macintosh
Updating available options in the printer driver
Open the printers folder
Windows
Preparing to set up the printer on an Ethernet network
Click Update Now ‑ Ask Printer
Networking
For Windows users
Installing the printer on an Ethernet network
For Macintosh users
Select Ethernet connection, and then click Continue
Click +
Preparing to set up the printer on a wireless network
Select a wireless connection setup
Connecting the printer using the Wireless Setup Wizard
Network/Ports Active NIC Auto Submit
From the printer control panel, navigate to
Using the Personal Identification Number PIN method
Using the Push Button Configuration method
Additional printer setup
Follow the instructions on the printer display
Page
For Macintosh users
AppleTalk select the printer Add
Setting up serial printing
Click Continue Finish
Verifying printer setup
Printing a network setup
Printing a menu settings
Reports Menu Settings
From the home screen, navigate to
Configuring Universal paper settings
Setting the paper size and type
Loading paper and specialty media
Loading the 550‑sheet tray
Loading paper and specialty media
Page
Loading paper and specialty media
Page
ABC
One ‑sided printing Two ‑sided printing
Page
Page
Page
Loading the 2100‑sheet tray
Pull out the tray Adjust the width and length guides
Loading A5‑size paper
Loading A4‑, letter‑, legal‑, oficio‑, and folio‑size paper
Page
Page
ABC
Page
Pull down the multipurpose feeder door
Loading the multipurpose feeder
Page
Page
One ‑sided printing
Loading paper and specialty media
RLT CEX E
Linking and unlinking trays
Using the Embedded Web Server
Linking and unlinking trays
Creating a custom name for a paper type
Click Settings Paper Menu Custom Types
Using the printer control panel
Assigning a custom paper type
Paper Menu Custom Names
Tips on using card stock
Using specialty media
Tips on using envelopes
Paper and specialty media guide
Tips on using labels
Tips on using letterhead
Source Printing Printable side Paper orientation
Tips on using transparencies
Paper characteristics
Paper guidelines
Fiber content
Using recycled paper and other office papers
Selecting paper
Selecting preprinted forms and letterhead
Unacceptable paper examples
Supported paper sizes, types, and weights
Storing paper
Paper sizes supported by the printer
Feeder Glass
Paper size Dimensions
Printer engine supports 60-176‑g/m216-47‑lb paper weights
Paper types and weights supported by the printer
Supported paper sizes
Paper type 550 ‑sheet tray 2100 ‑sheet Multipurpose Duplex
Supported paper types and weights
Rough Envelope 105 g/m
Envelope 105 g/m
Letterhead 90-176 g/m
Preprinted 90-176 g/m
Printing
Adjusting toner darkness
Printing forms and a document
Printing forms
Settings Print Settings Quality Menu Toner Darkness
Click Settings Print Settings Quality Menu Toner Darkness
Printing from a flash drive or mobile device
Printing from a flash drive
Supported flash drives and file types
Printing from a mobile device
Printing confidential and other held jobs
Storing print jobs in the printer
Printing 102
Printing 103
Printing confidential and other held jobs
Printing information pages
Canceling a print job
Printing 105
Canceling a print job from the computer
Copying
Copying using the ADF
Making copies
Making a quick copy
Copying photos
Copying using the scanner glass
Copying on specialty media
Copying on transparencies
Copying on letterhead
Creating a copy shortcut using the printer control panel
Making copies using paper from a selected tray
Customizing copy settings
Copying to a different size
Copying different paper sizes
Example 2 Copying on a single paper size
Copying on both sides of the paper duplexing
Copy to Auto Size Match Copy It
Copy to Letter Copy It
Reducing or enlarging copies
Adjusting copy quality
Collating copies
Placing separator sheets between copies
Collated Not collated
Creating a custom copy job
Copying multiple pages onto a single sheet
Copy Advanced Options Separator Sheets
Between Copies Between Jobs Between Pages Off
Placing information on copies
Placing a header or footer on pages
Placing an overlay message on each
Canceling a copy job while pages are being printed
Canceling a copy job
Understanding the copy options
Copy from
Scale
Content
Darkness
Sides Duplex
Save As Shortcut
Using the advanced options
Setting up the e-mail function
Setting up the printer to e-mail
Configuring e‑mail settings
Click Settings E-mail/FTP Settings E-mail Settings
Creating an e-mail shortcut using the printer control panel
Creating an e-mail shortcut using the Embedded Web Server
Click Settings
Creating an e-mail shortcut
Sending an e‑mail using a shortcut number
Sending an e-mail using the printer control panel
Mailing a document
Mailing 120
Sending an e‑mail using the address book
Customizing e-mail settings
Adding e-mail subject and message information
Changing the output file type
Understanding the e-mail options
Canceling an e-mail
Resolution
Send As
Mailing 123
Scan Preview
Setup
Setting up the printer to fax
Faxing
Faxing 125
Using the printer control panel for fax setup
Initial fax setup
Using the Embedded Web Server for fax setup
Click Settings Fax Settings Analog Fax Setup
Choosing a fax connection
Setup 1 Printer is connected to a dedicated fax line
Scenario 1 Standard telephone line
Faxing 127
Faxing 128
Tips for this setup
To connect
Connected to the same telephone wall jack
Connected to different wall jacks
Faxing 129
To connect
Faxing 131
Scenario 2 Digital Subscriber Line DSL
Scenario 3 VoIP telephone service
Faxing 133
Faxing 134
Setup 1 Printer is connected directly to a cable modem
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Part name Part number Lexmark adapter plug 40X8519
Faxing 137
Connecting the printer to a non‑RJ‑11 wall jack
Faxing 138
Connecting the printer to a wall jack in Germany
Faxing 139 Connect the printer to any of the N ports
Setting the outgoing fax name and number
Connecting to a distinctive ring service
Settings Fax Settings Analog Fax Setup Answer On
Faxing 140
Configuring the printer to observe daylight saving time
Setting the date and time
Sending a fax using the printer control panel
Sending a fax
Sending a fax using the computer
Sending a fax using a shortcut number
Fax tab Enable fax
Sending a fax at a scheduled time
Sending a fax using the address book
Changing the fax resolution
Customizing fax settings
Click Settings Manage Shortcuts Fax Shortcut Setup
Creating shortcuts
Making a fax lighter or darker
Click Settings Reports Click Fax Job Log or Fax Call Log
Viewing a fax log
Blocking junk faxes
Click Settings Fax Settings Analog Fax Setup Holding Faxes
Canceling an outgoing fax
Holding and forwarding faxes
Holding faxes
Understanding the fax options
Click Settings Fax Settings
Forwarding a fax
Off Always On Manual Scheduled
Delayed Send
Faxing 148
This option lets you send a fax at a later time or date
Faxing 149
Creating an FTP shortcut using the Embedded Web Server
Using Scan to Network
Scanning
Scanning to an FTP address
Creating an FTP shortcut using the printer control panel
Scanning to an FTP address using the printer control panel
Scanning to an FTP address
Scanning an FTP using the address book
Scanning to an FTP address using a shortcut number
Scanning to a computer or flash drive
Scanning 152
Scanning to a computer using the Embedded Web Server
Scanning 153
Click Scan Profile Create Scan Profile
Scanning to a flash drive
Setting up Scan to Computer
Scanning 154
Click Next Close
Understanding the scan options
This option lets you type a file name for the scan image
This option lets you set the output type for the scan image
Content
Scanning 157
Understanding the printer m enus
Menus list
Understanding the printer menus 158
Configure MP menu
Default Source menu
Paper menu
Understanding the printer menus 159
Understanding the printer menus 160
Paper Size/Type menu
Tray x Size
Tray x Type
Understanding the printer menus 161
MP Feeder Size
MP Feeder Type
Manual Paper Size
Understanding the printer menus 162
Manual Paper Type
Manual Envelope Size
Substitute Size menu
Paper Texture menu
Understanding the printer menus 163
Understanding the printer menus 164
Understanding the printer menus 165
Paper Weight menu
Understanding the printer menus 166
Understanding the printer menus 167
Paper Loading menu
Custom Names menu
Custom Types menu
Understanding the printer menus 168
Use Custom Name
Custom Bin Names menu
Custom Scan Sizes menu
Understanding the printer menus 169
Custom Scan Size
Universal Setup menu
Bin Setup menu
Understanding the printer menus 170
Understanding the printer menus 171
Configure Bins
Overflow Bin
Assign Type/Bin
Reports menu
Reports menu
Understanding the printer menus 172
Active NIC menu
Network/Ports menu
Standard Network or Network x menu
Understanding the printer menus 173
Understanding the printer menus 174
Network Card menu
To access the menu, navigate to either of the following
TCP/IP menu
Understanding the printer menus 175
Understanding the printer menus 176
Wireless menu
Network/Ports Network x Network x Setup Wireless
IPv6 menu
Understanding the printer menus 178
AppleTalk menu
Standard USB menu
Understanding the printer menus 179
USB Buffer
Understanding the printer menus 180
Parallel x menu
ENA Address
ENA Netmask
Understanding the printer menus 181
Parallel Buffer
Advanced Status
Serial x menu
Parallel Mode
Understanding the printer menus 182
Protocol
Serial Buffer
Understanding the printer menus 183
Robust XON
Understanding the printer menus 184
Baud
Data Bits
Understanding the printer menus 185
Smtp Setup menu
Edit Security Setups menu
Security menu
Understanding the printer menus 186
Edit Access Controls
Miscellaneous Security Settings menu
Login Restrictions
Security Reset Jumper
Understanding the printer menus 188
Confidential Print menu
Erase Temporary Data Files menu
Security Audit Log menu
Understanding the printer menus 189
Understanding the printer menus 190
Set Date/Time menu
Settings menu
General Settings menu
Understanding the printer menus 191
Run Initial setup
Quiet Mode
Understanding the printer menus 192
ADF Loaded Beep
Keyboard
Understanding the printer menus 193
Paper Sizes
Scan to PC Port Range
Displayed Information
Understanding the printer menus 194
Home screen customization
Understanding the printer menus 195
Date Format
Time Format
Understanding the printer menus 196
Understanding the printer menus 197
Understanding the printer menus 198
Hibernate Timeout on Connection
Error Recovery
Print Recovery
Understanding the printer menus 199
Understanding the printer menus 200
Copy Settings menu
Understanding the printer menus 201
Understanding the printer menus 202
Understanding the printer menus 203
Understanding the printer menus 204
Fax Settings menu
Fax Mode Analog Fax Setup menu
Understanding the printer menus 205
Resolution
Understanding the printer menus 206
Fax Cover
Dial Prefix
Understanding the printer menus 207
Understanding the printer menus 208
Temperature
Understanding the printer menus 209
Color Balance
Understanding the printer menus 210
Understanding the printer menus 211
Understanding the printer menus 212
Understanding the printer menus 213
‑mail Settings menu
Understanding the printer menus 214
Format
Color
Orientation
Understanding the printer menus 215
Understanding the printer menus 216
Understanding the printer menus 217
FTP Settings menu
Understanding the printer menus 218
Use cc/bcc
Understanding the printer menus 219
Understanding the printer menus 220
Understanding the printer menus 221
FTP bit Depth
File Name
Understanding the printer menus 222
Scan Settings
Flash Drive menu
Understanding the printer menus 223
Understanding the printer menus 224
Scan Bit Depth
Understanding the printer menus 225
Print Settings
Understanding the printer menus 226
Copies
Understanding the printer menus 227
Print Settings
Setup menu
Understanding the printer menus 228
Print Area
Understanding the printer menus 229
Download Target
Resource Save
Understanding the printer menus 230
Finishing menu
Understanding the printer menus 231
Staple Job
Run Stapler Test
Understanding the printer menus 232
Quality menu
Understanding the printer menus 233
Job Accounting menu
Understanding the printer menus 234
Utilities menu
XPS menu
PostScript menu
Understanding the printer menus 235
Understanding the printer menus 236
PCL Emul menu
Understanding the printer menus 237
PCL Emulation Settings
Tray Renumber
Understanding the printer menus 238
Understanding the printer menus 239
Html menu
Font Size
Scale
Image menu
Help menu
Understanding the printer menus 240
Menu item Description
Understanding the printer menus 241
Saving money and the environment
Using recycled paper
Saving paper and toner
Conserving supplies
Saving energy
Using Eco‑Mode
Reducing printer noise
Avoid paper jams
Click Settings General Settings Timeouts
Adjusting Sleep mode
Settings General Settings Timeouts Sleep Mode
Saving money and the environment 244
Adjusting the brightness of the printer display
Using Hibernate mode
Click Settings General Settings Sleep Button Settings
Settings General Settings
Recycling
Settings General Settings Screen Brightness
Recycling Lexmark products
Recycling Lexmark packaging
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Statement of Volatility
Securing the printer
Erasing volatile memory
Disposing of a printer hard disk
Touch Wipe All Settings
Using the printer control panel
Touch Back Exit Config Menu
Erasing non‑volatile memory
Using the Embedded Web Server
Configuring printer hard disk encryption
Click Settings Security Disk Encryption
Touch Disk Encryption Enable
Lexmark security Web
Finding printer security information
Cleaning the printer
Cleaning printer parts
Maintaining the printer
Maintaining the printer 252
Maintaining the printer 253
Cleaning the scanner glass
Page
Emptying the hole punch box
Close the scanner cover
Pull out the hole punch box
From the home screen, touch Status/Supplies View Supplies
Checking the status of parts and supplies
Estimated number of remaining pages
Using genuine Lexmark parts and supplies
Ordering supplies
Ordering toner cartridges
Ordering a maintenance kit
Maintaining the printer 258
Regular cartridge
Ordering staple cartridges
Ordering an imaging unit
Maintaining the printer 260
Storing supplies
Replacing supplies
Replacing the toner cartridge
Maintaining the printer 261
Page
Page
Maintaining the printer 264
Replacing the imaging unit
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Page
Page
Maintaining the printer 268
Replacing a staple cartridge
Before moving the printer
Moving the printer
Shipping the printer
Moving the printer to another location
Setting up e‑mail alerts
Finding advanced networking and administrator information
Managing the printer
Checking the virtual display
Notification Description
Click Settings Print Settings Supply Notifications
Managing the printer 273
Restoring factory default settings
Avoiding jams
Clearing jams
Load paper properly
Clearing jams 274
Page
Clearing jams 276
Allow the paper to enter the optional mailbox bins properly
Use recommended paper
Understanding jam messages and locations
Area name Printer control panel message What to do
Clearing jams 279
‑page jam, lift front cover to remove cartridge
Page
Page
Page
‑page jam, open upper rear door
Page
‑page jam, open upper and lower rear door
Page
Clearing jams 287 Close the rear door
Page
‑page jam, remove standard bin jam
‑page jam, remove tray 1 to clear duplex
‑page jam, open tray x
‑page jam, clear manual feeder
‑page jam, open mailbox rear door. Leave paper in bin yy.xx
Page
Page
Clearing jams 296
‑page jam, open automatic feeder top cover y.xx
Page
Page
Page
Page
Page
Understanding the printer messages
Troubleshooting
Check tray x connection
Troubleshooting 303
Close door or insert cartridge
Close finisher rear door
Configuration change, some held jobs were not restored
Close top access cover
Close rear door
Complex page, some data may not have printed
Error reading USB drive. Remove USB
Disk full, scan job canceled
Error reading USB hub. Remove hub
Fax partition inoperative. Contact system administrator
Fax Station Number not set up. Contact system administrator
Fax Station Name not set up. Contact system administrator
Imaging unit low 84.xy
Imaging unit nearly low 84.xy
Incompatible tray x
Install bin
Incorrect paper size, open paper source
Insert hole punch box
Install Tray
Install duplex
Insufficient memory for Flash Memory Defragment operation
Insufficient memory to collate job
Insufficient memory, some held jobs will not be restored
Insufficient memory to support Resource Save feature
Insufficient memory, some Held Jobs were deleted
Load paper source with custom string paper orientation
Load Manual Feeder with custom string paper orientation
Troubleshooting 310
Load Manual Feeder with custom type name paper orientation
Load Manual Feeder with paper size paper orientation
Maintenance kit nearly low 80.xy
Maintenance kit low 80.xy
Maintenance kit very low, x estimated pages remain 80.xy
Load staples
Network x software error
No analog phone line connected to modem, fax is disabled
Memory full, cannot send faxes
Non‑Lexmark supply type, see User’s Guide 33.xy
Paper changes needed
Parallel port x disabled
Reinstall missing or unresponsive imaging unit 31.xy
Reinstall missing or unresponsive cartridge 31.xy
Reattach bins x y
Remove defective disk
Remove paper from all bins
Remove packaging material, area name
Remove paper from bin
Remove paper from linked set bin name
Replace imaging unit, 0 estimated pages remain 84.xy
Troubleshooting 316
Replace jammed originals if restarting job
Printer and toner cartridge regions
Replace separator pad
Replace roller kit
Replace unsupported cartridge 32.xy
Replace unsupported imaging unit 32.xy
Scanner disabled by admin
Restore held jobs?
Scanner maintenance required soon, use ADF Kit
Serial option x error
Some held jobs were not restored
Serial port x disabled
Standard network software error
Standard USB port disabled
Too many flash options installed
Too many disks installed
Too many trays attached
Tray x paper size unsupported
Solving printer problems
Troubleshooting 322
Basic printer problems
Printer is not responding
Action Yes
Printer display is blank
Troubleshooting 323
Troubleshooting 324
Hardware and internal option problems
Action Yes Step Problem is solved Go to step
Cannot detect internal option
Internal Solutions Port does not operate correctly
Tray problems
Troubleshooting 325
USB/parallel interface card does not operate correctly
Troubleshooting 326
Troubleshooting 327
Paper feed problems
Action Yes Step Go to step Problem is solved
Jammed pages are not reprinted
Printing problems
Solving print problems
Troubleshooting 328
Paper jam message remains after jam is cleared
Envelope seals when printing
Error message about reading the flash drive appears
Troubleshooting 329
Step Problem is solved. Go to step
Troubleshooting 330
Incorrect characters print
Job prints from the wrong tray or on the wrong paper
Large jobs do not collate
Troubleshooting 331
Printing slows down
Troubleshooting 332
Print jobs do not print
Click File Print Advanced Print As Image OK OK
Troubleshooting 333
Troubleshooting 334
Settings General Settings Print Recovery Page Protect Off
Print job takes longer than expected
Settings General Settings Timeouts
Troubleshooting 335
Tray linking does not work
Unexpected page breaks occur
Troubleshooting 336
Print quality problems
Characters have jagged or uneven edges
Clipped pages or images
Compressed images appear on prints
Troubleshooting 337
Gray background on prints
Troubleshooting 338
Horizontal voids appear on prints
Troubleshooting 339
Incorrect margins on prints
Troubleshooting 340
Troubleshooting 341
Paper curl
Printer is printing blank pages
Printer is printing solid black pages
Troubleshooting 342
Print irregularities
Troubleshooting 343
Print is too dark
Troubleshooting 344
Troubleshooting 345
Print is too light
Troubleshooting 346
Repeating defects appear on prints
Troubleshooting 347
Troubleshooting 348
Shadow images appear on prints
Skewed print
Streaked horizontal lines appear on prints
Troubleshooting 349
Streaked vertical lines appear on prints
Troubleshooting 350
Toner fog or background shading appears on prints
Troubleshooting 351
Troubleshooting 352
Toner rubs off
Toner specks appear on prints
Transparency print quality is poor
Troubleshooting 353
Uneven print density
Vertical voids appear on prints
Troubleshooting 354
Solving copy problems
Troubleshooting 355
Copier does not respond
Partial document or photo copies
Troubleshooting 356
Poor copy quality
Advanced Options Advanced Imaging Sharpness select a lower
Scanner unit does not close
Solving fax problems
Troubleshooting 358
Caller ID is not shown
Cannot send or receive a fax
Troubleshooting 359
Can receive but not send faxes
Troubleshooting 360
361
Yes Problem is solved Go to step
Troubleshooting 362
Fax and e-mail functions are not set up
Settings General Settings Run initial setup Yes
Received fax has poor print quality
Solving scanner problems
Troubleshooting 363
Click Settings Fax Settings Analog Fax Setup
Cannot scan from a computer
Troubleshooting 364
Partial document or photo scans
Poor scanned image quality
Troubleshooting 365
Scan job was not successful
Step Change the file name. Go to step
Troubleshooting 366
Stamp or Overwrite
Existing file check box
Scanner does not respond
Troubleshooting 367
An application error has occurred
Solving home screen applications problems
Troubleshooting 368
Click Settings Apps Apps Management System tab Log
Contacting customer support
Troubleshooting 369
Tech Library
Mail
Edition notice
Product information
370
June
371
Trademarks
Noise emission levels
Licensing notices
372
Meter average sound pressure, dBA
Product disposal
Static sensitivity notice
373
Power consumption
Temperature information
Product power consumption
Laser notice
Hibernate Mode
Sleep Mode
Mode Description Power consumption Watts
375
Industry Canada compliance statement
Off mode
Avis de conformité aux normes de l’industrie du Canada
Total energy usage
Radio interference notice
Regulatory notices for telecommunication terminal equipment
377
378
Using this product in Switzerland
Japanese telecom notice
379
Utilisation de ce produit en Suisse
Regulatory notices for wireless products
Verwendung dieses Produkts in der Schweiz
Uso del prodotto in Svizzera
Exposure to radio frequency radiation
Modular component notice
Industry Canada Canada
Industry Canada Canada
382
ΤΗΣ Οδηγιασ 1999/5/ΕΚ
383
Limited warranty service
Limited warranty
Lexmark International, Inc., Lexington, KY
384
Extent of limited warranty
Limitation of liability
385
Patent acknowledgment
Additional rights
386
2100‑sheet tray loading 74 550‑sheet tray installing
Symbols
Index
Numerics
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FTP
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