Troubleshooting

 

329

 

 

 

Action

Yes

No

Step 3

The problem is solved.

Add additional printer

Free up additional printer memory by deleting some of the held jobs.

 

memory.

Does the job print?

 

 

 

 

 

Envelope seals when printing

 

 

 

 

 

Action

Yes

No

 

 

 

a Use envelopes that have been stored in a dry environment.

Contact customer

The problem is solved.

Note: Printing on envelopes with high moisture content can seal the

support.

 

flaps.

 

 

b Resend the print job.

 

 

Does the envelope seal when printing?

 

 

 

 

 

Error message about reading the flash drive appears

 

 

 

 

 

Action

Yes

No

 

 

 

Step 1

Go to step 2.

Insert the flash drive

Check if the flash drive is inserted into the front USB port.

 

into the front USB port.

Note: The flash drive will not work if it is inserted into the rear USB

 

 

port.

 

 

Is the flash drive inserted into the front USB port?

 

 

 

 

 

Step 2

Wait until the printer is

Go to step 3.

Check if the indicator light on the printer control panel is blinking green.

ready, then view the

 

Note: A green blinking light indicates that the printer is busy.

held jobs list, and then

 

print the documents.

 

 

 

Is the indicator light blinking green?

 

 

 

 

 

Step 3

Go to step 4.

The problem is solved.

a Check for an error message on the display.

 

 

b Clear the message.

 

 

Does the error message still appear?

Step 4

Go to step 5.

The problem is solved.

Check if the flash drive is supported.

For more information on tested and approved USB flash drives, see “Supported flash drives and file types” on page 101.

Does the error message still appear?

Page 329
Image 329
Lexmark 836, MX810 Envelope seals when printing, Error message about reading the flash drive appears, Troubleshooting 329

836, MX810, 24T0041, MX810DFE specifications

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