Users Guide
June
Contents
Printing
Loading paper and specialty media
Paper and specialty media guide
Copying 106
Understanding the printer menus 158
Faxing 125
Scanning 150
Saving money and the environment 242
Managing the printer 271
Troubleshooting 302
Maintaining the printer 252
Clearing jams 274
370
Index 387
Safety information
Safety information
Page
Learning about the printer
Learning about the printer
Finding information about the printer
What are you looking for? Find it here
Selecting a location for the printer
Other countries and regions-See the printed
Right side 15 cm 6 Front 39.4 cm 15.5 Left side Rear Top
Printer configurations
Basic model
Configured model
Understanding the basic functions of the scanner
Hardware option Alternative hardware option
Using the scanner glass
Using the ADF and scanner glass
Using the ADF
You can use the ADF or the scanner glass to scan documents
Using the printer control panel
Understanding the printer control panel
Understanding the printer control panel
Sleep button light Printer status
Indicator light Printer status
Understanding the home screen
Touch
Features
Feature Description
Using the touch-screen buttons
Touch Accept Save a setting
Other touch-screen buttons
Understanding the printer control panel
Finding the IP address of the computer
Setting up and using the home screen applications
Finding the IP address of the printer
For Windows users
Customizing the home screen
Accessing the Embedded Web Server
Click Settings General Settings Home screen customization
For Macintosh users
Activating the home screen applications
Setting up Forms and Favorites
Understanding the different applications
Finding information about the home screen applications
Setting up Card Copy
Click Settings Apps Apps Management Forms and Favorites
Click Settings Apps Apps Management Card Copy
Using MyShortcut
Setting up Multi Send
Setting up Scan to Network
Click Settings Apps Apps Management Multi Send
UseTo
Setting up Remote Operator Panel
Exporting and importing a configuration
Click Settings Remote Operator Panel Settings
Click Submit
Accessing the controller board
Additional printer setup
Installing internal options
Available internal options
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Page
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Installing a memory card
Additional printer setup Close the access cover
Unpack the memory card
Installing an optional card
Additional printer setup Access the controller board
Installing an Internal Solutions Port
Additional printer setup Unpack the ISP kit
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Page
Page
Installing a printer hard disk
Unpack the printer hard disk
Page
Page
Page
Page
Removing a printer hard disk
Page
Installing hardware options
Order of installation
Installing optional trays
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Page
Attaching cables
EXT port
Setting up the printer software
Installing the printer software
Organizing cables
Open the printers folder
Updating available options in the printer driver
Macintosh
Windows
Preparing to set up the printer on an Ethernet network
Click Update Now ‑ Ask Printer
Networking
For Macintosh users
Installing the printer on an Ethernet network
For Windows users
Select Ethernet connection, and then click Continue
Preparing to set up the printer on a wireless network
Click +
Network/Ports Active NIC Auto Submit
Connecting the printer using the Wireless Setup Wizard
Select a wireless connection setup
From the printer control panel, navigate to
Additional printer setup
Using the Push Button Configuration method
Using the Personal Identification Number PIN method
Follow the instructions on the printer display
Page
For Macintosh users
Setting up serial printing
AppleTalk select the printer Add
Verifying printer setup
Click Continue Finish
Reports Menu Settings
Printing a menu settings
Printing a network setup
From the home screen, navigate to
Loading paper and specialty media
Setting the paper size and type
Configuring Universal paper settings
Loading the 550‑sheet tray
Loading paper and specialty media
Page
Loading paper and specialty media
Page
ABC
One ‑sided printing Two ‑sided printing
Page
Page
Page
Pull out the tray Adjust the width and length guides
Loading the 2100‑sheet tray
Loading A5‑size paper
Loading A4‑, letter‑, legal‑, oficio‑, and folio‑size paper
Page
Page
ABC
Page
Loading the multipurpose feeder
Pull down the multipurpose feeder door
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Page
One ‑sided printing
Loading paper and specialty media
RLT CEX E
Linking and unlinking trays
Using the Embedded Web Server
Linking and unlinking trays
Creating a custom name for a paper type
Assigning a custom paper type
Using the printer control panel
Click Settings Paper Menu Custom Types
Paper Menu Custom Names
Tips on using envelopes
Using specialty media
Tips on using card stock
Paper and specialty media guide
Tips on using labels
Tips on using letterhead
Source Printing Printable side Paper orientation
Tips on using transparencies
Paper characteristics
Paper guidelines
Selecting paper
Using recycled paper and other office papers
Fiber content
Selecting preprinted forms and letterhead
Unacceptable paper examples
Supported paper sizes, types, and weights
Storing paper
Paper sizes supported by the printer
Paper size Dimensions
Feeder Glass
Supported paper sizes
Paper types and weights supported by the printer
Printer engine supports 60-176‑g/m216-47‑lb paper weights
Paper type 550 ‑sheet tray 2100 ‑sheet Multipurpose Duplex
Supported paper types and weights
Letterhead 90-176 g/m
Envelope 105 g/m
Rough Envelope 105 g/m
Preprinted 90-176 g/m
Printing forms and a document
Adjusting toner darkness
Printing
Printing forms
Printing from a flash drive or mobile device
Click Settings Print Settings Quality Menu Toner Darkness
Settings Print Settings Quality Menu Toner Darkness
Printing from a flash drive
Supported flash drives and file types
Storing print jobs in the printer
Printing confidential and other held jobs
Printing from a mobile device
Printing 102
Printing confidential and other held jobs
Printing 103
Canceling a print job
Printing information pages
Canceling a print job from the computer
Printing 105
Making copies
Copying using the ADF
Copying
Making a quick copy
Copying on specialty media
Copying using the scanner glass
Copying photos
Copying on transparencies
Creating a copy shortcut using the printer control panel
Copying on letterhead
Copying to a different size
Customizing copy settings
Making copies using paper from a selected tray
Copying different paper sizes
Copy to Auto Size Match Copy It
Copying on both sides of the paper duplexing
Example 2 Copying on a single paper size
Copy to Letter Copy It
Adjusting copy quality
Reducing or enlarging copies
Collating copies
Placing separator sheets between copies
Collated Not collated
Copy Advanced Options Separator Sheets
Copying multiple pages onto a single sheet
Creating a custom copy job
Between Copies Between Jobs Between Pages Off
Placing information on copies
Placing a header or footer on pages
Placing an overlay message on each
Understanding the copy options
Canceling a copy job
Canceling a copy job while pages are being printed
Copy from
Darkness
Content
Scale
Sides Duplex
Using the advanced options
Save As Shortcut
Configuring e‑mail settings
Setting up the printer to e-mail
Setting up the e-mail function
Click Settings E-mail/FTP Settings E-mail Settings
Click Settings
Creating an e-mail shortcut using the Embedded Web Server
Creating an e-mail shortcut using the printer control panel
Creating an e-mail shortcut
Mailing a document
Sending an e-mail using the printer control panel
Sending an e‑mail using a shortcut number
Mailing 120
Adding e-mail subject and message information
Customizing e-mail settings
Sending an e‑mail using the address book
Changing the output file type
Canceling an e-mail
Understanding the e-mail options
Resolution
Send As
Mailing 123
Setup
Scan Preview
Setting up the printer to fax
Faxing
Faxing 125
Using the Embedded Web Server for fax setup
Initial fax setup
Using the printer control panel for fax setup
Click Settings Fax Settings Analog Fax Setup
Scenario 1 Standard telephone line
Setup 1 Printer is connected to a dedicated fax line
Choosing a fax connection
Faxing 127
To connect
Tips for this setup
Faxing 128
Connected to the same telephone wall jack
Faxing 129
Connected to different wall jacks
To connect
Scenario 2 Digital Subscriber Line DSL
Faxing 131
Scenario 3 VoIP telephone service
Faxing 133
Setup 1 Printer is connected directly to a cable modem
Faxing 134
Page
Part name Part number Lexmark adapter plug 40X8519
Connecting the printer to a non‑RJ‑11 wall jack
Faxing 137
Connecting the printer to a wall jack in Germany
Faxing 138
Faxing 139 Connect the printer to any of the N ports
Settings Fax Settings Analog Fax Setup Answer On
Connecting to a distinctive ring service
Setting the outgoing fax name and number
Faxing 140
Sending a fax using the printer control panel
Setting the date and time
Configuring the printer to observe daylight saving time
Sending a fax
Sending a fax using the computer
Sending a fax using a shortcut number
Fax tab Enable fax
Sending a fax using the address book
Sending a fax at a scheduled time
Click Settings Manage Shortcuts Fax Shortcut Setup
Customizing fax settings
Changing the fax resolution
Creating shortcuts
Viewing a fax log
Click Settings Reports Click Fax Job Log or Fax Call Log
Making a fax lighter or darker
Blocking junk faxes
Holding and forwarding faxes
Canceling an outgoing fax
Click Settings Fax Settings Analog Fax Setup Holding Faxes
Holding faxes
Forwarding a fax
Click Settings Fax Settings
Understanding the fax options
Off Always On Manual Scheduled
Delayed Send
Faxing 148
This option lets you send a fax at a later time or date
Faxing 149
Scanning
Using Scan to Network
Creating an FTP shortcut using the Embedded Web Server
Scanning to an FTP address
Creating an FTP shortcut using the printer control panel
Scanning to an FTP address using the printer control panel
Scanning to an FTP address
Scanning to a computer or flash drive
Scanning to an FTP address using a shortcut number
Scanning an FTP using the address book
Scanning 152
Scanning to a computer using the Embedded Web Server
Scanning 153
Click Scan Profile Create Scan Profile
Scanning 154
Setting up Scan to Computer
Scanning to a flash drive
Click Next Close
Understanding the scan options
This option lets you type a file name for the scan image
This option lets you set the output type for the scan image
Content
Scanning 157
Understanding the printer m enus
Menus list
Understanding the printer menus 158
Paper menu
Default Source menu
Configure MP menu
Understanding the printer menus 159
Tray x Size
Paper Size/Type menu
Understanding the printer menus 160
Tray x Type
Understanding the printer menus 161
MP Feeder Size
MP Feeder Type
Manual Paper Type
Understanding the printer menus 162
Manual Paper Size
Manual Envelope Size
Substitute Size menu
Paper Texture menu
Understanding the printer menus 163
Understanding the printer menus 164
Paper Weight menu
Understanding the printer menus 165
Understanding the printer menus 166
Paper Loading menu
Understanding the printer menus 167
Understanding the printer menus 168
Custom Types menu
Custom Names menu
Use Custom Name
Understanding the printer menus 169
Custom Scan Sizes menu
Custom Bin Names menu
Custom Scan Size
Universal Setup menu
Bin Setup menu
Understanding the printer menus 170
Overflow Bin
Configure Bins
Understanding the printer menus 171
Assign Type/Bin
Reports menu
Reports menu
Understanding the printer menus 172
Standard Network or Network x menu
Network/Ports menu
Active NIC menu
Understanding the printer menus 173
Understanding the printer menus 174
TCP/IP menu
To access the menu, navigate to either of the following
Network Card menu
Understanding the printer menus 175
Understanding the printer menus 176
Wireless menu
Network/Ports Network x Network x Setup Wireless
IPv6 menu
AppleTalk menu
Understanding the printer menus 178
Standard USB menu
Understanding the printer menus 179
USB Buffer
ENA Address
Parallel x menu
Understanding the printer menus 180
ENA Netmask
Understanding the printer menus 181
Parallel Buffer
Advanced Status
Understanding the printer menus 182
Parallel Mode
Serial x menu
Protocol
Understanding the printer menus 183
Serial Buffer
Baud
Understanding the printer menus 184
Robust XON
Data Bits
Smtp Setup menu
Understanding the printer menus 185
Edit Security Setups menu
Security menu
Understanding the printer menus 186
Login Restrictions
Miscellaneous Security Settings menu
Edit Access Controls
Security Reset Jumper
Confidential Print menu
Understanding the printer menus 188
Erase Temporary Data Files menu
Security Audit Log menu
Understanding the printer menus 189
Set Date/Time menu
Understanding the printer menus 190
Settings menu
General Settings menu
Understanding the printer menus 191
Understanding the printer menus 192
Quiet Mode
Run Initial setup
ADF Loaded Beep
Paper Sizes
Understanding the printer menus 193
Keyboard
Scan to PC Port Range
Understanding the printer menus 194
Displayed Information
Date Format
Understanding the printer menus 195
Home screen customization
Time Format
Understanding the printer menus 196
Understanding the printer menus 197
Hibernate Timeout on Connection
Understanding the printer menus 198
Error Recovery
Print Recovery
Understanding the printer menus 199
Copy Settings menu
Understanding the printer menus 200
Understanding the printer menus 201
Understanding the printer menus 202
Understanding the printer menus 203
Understanding the printer menus 204
Fax Settings menu
Fax Mode Analog Fax Setup menu
Understanding the printer menus 205
Resolution
Understanding the printer menus 206
Fax Cover
Understanding the printer menus 207
Dial Prefix
Understanding the printer menus 208
Temperature
Understanding the printer menus 209
Color Balance
Understanding the printer menus 210
Understanding the printer menus 211
Understanding the printer menus 212
‑mail Settings menu
Understanding the printer menus 213
Understanding the printer menus 214
Format
Color
Understanding the printer menus 215
Orientation
Understanding the printer menus 216
Understanding the printer menus 217
FTP Settings menu
Understanding the printer menus 218
Use cc/bcc
Understanding the printer menus 219
Understanding the printer menus 220
Understanding the printer menus 221
FTP bit Depth
File Name
Understanding the printer menus 222
Scan Settings
Flash Drive menu
Understanding the printer menus 223
Understanding the printer menus 224
Understanding the printer menus 225
Scan Bit Depth
Print Settings
Understanding the printer menus 226
Copies
Understanding the printer menus 227
Print Settings
Setup menu
Understanding the printer menus 228
Download Target
Understanding the printer menus 229
Print Area
Resource Save
Finishing menu
Understanding the printer menus 230
Understanding the printer menus 231
Staple Job
Run Stapler Test
Quality menu
Understanding the printer menus 232
Job Accounting menu
Understanding the printer menus 233
Utilities menu
Understanding the printer menus 234
XPS menu
PostScript menu
Understanding the printer menus 235
PCL Emul menu
Understanding the printer menus 236
PCL Emulation Settings
Understanding the printer menus 237
Understanding the printer menus 238
Tray Renumber
Font Size
Html menu
Understanding the printer menus 239
Scale
Understanding the printer menus 240
Help menu
Image menu
Menu item Description
Understanding the printer menus 241
Saving paper and toner
Using recycled paper
Saving money and the environment
Conserving supplies
Reducing printer noise
Using Eco‑Mode
Saving energy
Avoid paper jams
Settings General Settings Timeouts Sleep Mode
Adjusting Sleep mode
Click Settings General Settings Timeouts
Saving money and the environment 244
Click Settings General Settings Sleep Button Settings
Using Hibernate mode
Adjusting the brightness of the printer display
Settings General Settings
Recycling Lexmark products
Settings General Settings Screen Brightness
Recycling
Recycling Lexmark packaging
Page
Erasing volatile memory
Securing the printer
Statement of Volatility
Disposing of a printer hard disk
Touch Back Exit Config Menu
Using the printer control panel
Touch Wipe All Settings
Erasing non‑volatile memory
Click Settings Security Disk Encryption
Configuring printer hard disk encryption
Using the Embedded Web Server
Touch Disk Encryption Enable
Finding printer security information
Lexmark security Web
Maintaining the printer
Cleaning printer parts
Cleaning the printer
Maintaining the printer 252
Cleaning the scanner glass
Maintaining the printer 253
Page
Emptying the hole punch box
Close the scanner cover
Pull out the hole punch box
Checking the status of parts and supplies
From the home screen, touch Status/Supplies View Supplies
Ordering supplies
Using genuine Lexmark parts and supplies
Estimated number of remaining pages
Ordering toner cartridges
Ordering a maintenance kit
Maintaining the printer 258
Regular cartridge
Ordering an imaging unit
Ordering staple cartridges
Storing supplies
Maintaining the printer 260
Replacing supplies
Replacing the toner cartridge
Maintaining the printer 261
Page
Page
Replacing the imaging unit
Maintaining the printer 264
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Page
Page
Replacing a staple cartridge
Maintaining the printer 268
Moving the printer
Before moving the printer
Moving the printer to another location
Shipping the printer
Managing the printer
Finding advanced networking and administrator information
Setting up e‑mail alerts
Checking the virtual display
Click Settings Print Settings Supply Notifications
Notification Description
Restoring factory default settings
Managing the printer 273
Load paper properly
Clearing jams
Avoiding jams
Clearing jams 274
Page
Allow the paper to enter the optional mailbox bins properly
Clearing jams 276
Understanding jam messages and locations
Use recommended paper
Area name Printer control panel message What to do
‑page jam, lift front cover to remove cartridge
Clearing jams 279
Page
Page
Page
‑page jam, open upper rear door
Page
‑page jam, open upper and lower rear door
Page
Clearing jams 287 Close the rear door
Page
‑page jam, remove standard bin jam
‑page jam, remove tray 1 to clear duplex
‑page jam, open tray x
‑page jam, clear manual feeder
‑page jam, open mailbox rear door. Leave paper in bin yy.xx
Page
Page
‑page jam, open automatic feeder top cover y.xx
Clearing jams 296
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Page
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Troubleshooting
Understanding the printer messages
Close door or insert cartridge
Troubleshooting 303
Check tray x connection
Close finisher rear door
Close rear door
Close top access cover
Configuration change, some held jobs were not restored
Complex page, some data may not have printed
Error reading USB hub. Remove hub
Disk full, scan job canceled
Error reading USB drive. Remove USB
Fax partition inoperative. Contact system administrator
Imaging unit low 84.xy
Fax Station Name not set up. Contact system administrator
Fax Station Number not set up. Contact system administrator
Imaging unit nearly low 84.xy
Incorrect paper size, open paper source
Install bin
Incompatible tray x
Insert hole punch box
Insufficient memory for Flash Memory Defragment operation
Install duplex
Install Tray
Insufficient memory to collate job
Insufficient memory, some Held Jobs were deleted
Insufficient memory to support Resource Save feature
Insufficient memory, some held jobs will not be restored
Load paper source with custom string paper orientation
Load Manual Feeder with custom type name paper orientation
Troubleshooting 310
Load Manual Feeder with custom string paper orientation
Load Manual Feeder with paper size paper orientation
Maintenance kit very low, x estimated pages remain 80.xy
Maintenance kit low 80.xy
Maintenance kit nearly low 80.xy
Load staples
Memory full, cannot send faxes
No analog phone line connected to modem, fax is disabled
Network x software error
Non‑Lexmark supply type, see User’s Guide 33.xy
Parallel port x disabled
Paper changes needed
Reattach bins x y
Reinstall missing or unresponsive cartridge 31.xy
Reinstall missing or unresponsive imaging unit 31.xy
Remove defective disk
Remove paper from bin
Remove packaging material, area name
Remove paper from all bins
Remove paper from linked set bin name
Replace jammed originals if restarting job
Troubleshooting 316
Replace imaging unit, 0 estimated pages remain 84.xy
Printer and toner cartridge regions
Replace unsupported cartridge 32.xy
Replace roller kit
Replace separator pad
Replace unsupported imaging unit 32.xy
Scanner maintenance required soon, use ADF Kit
Restore held jobs?
Scanner disabled by admin
Serial option x error
Standard network software error
Serial port x disabled
Some held jobs were not restored
Standard USB port disabled
Too many trays attached
Too many disks installed
Too many flash options installed
Tray x paper size unsupported
Solving printer problems
Printer is not responding
Basic printer problems
Troubleshooting 322
Action Yes
Troubleshooting 323
Printer display is blank
Action Yes Step Problem is solved Go to step
Hardware and internal option problems
Troubleshooting 324
Cannot detect internal option
Internal Solutions Port does not operate correctly
Tray problems
Troubleshooting 325
Troubleshooting 326
USB/parallel interface card does not operate correctly
Action Yes Step Go to step Problem is solved
Paper feed problems
Troubleshooting 327
Jammed pages are not reprinted
Troubleshooting 328
Solving print problems
Printing problems
Paper jam message remains after jam is cleared
Envelope seals when printing
Error message about reading the flash drive appears
Troubleshooting 329
Incorrect characters print
Troubleshooting 330
Step Problem is solved. Go to step
Job prints from the wrong tray or on the wrong paper
Troubleshooting 331
Large jobs do not collate
Print jobs do not print
Troubleshooting 332
Printing slows down
Click File Print Advanced Print As Image OK OK
Troubleshooting 333
Troubleshooting 334
Settings General Settings Print Recovery Page Protect Off
Print job takes longer than expected
Tray linking does not work
Troubleshooting 335
Settings General Settings Timeouts
Unexpected page breaks occur
Characters have jagged or uneven edges
Print quality problems
Troubleshooting 336
Clipped pages or images
Troubleshooting 337
Compressed images appear on prints
Troubleshooting 338
Gray background on prints
Troubleshooting 339
Horizontal voids appear on prints
Troubleshooting 340
Incorrect margins on prints
Troubleshooting 341
Paper curl
Printer is printing blank pages
Troubleshooting 342
Printer is printing solid black pages
Troubleshooting 343
Print irregularities
Troubleshooting 344
Print is too dark
Troubleshooting 345
Troubleshooting 346
Print is too light
Troubleshooting 347
Repeating defects appear on prints
Troubleshooting 348
Shadow images appear on prints
Skewed print
Troubleshooting 349
Streaked horizontal lines appear on prints
Troubleshooting 350
Streaked vertical lines appear on prints
Troubleshooting 351
Toner fog or background shading appears on prints
Troubleshooting 352
Toner rubs off
Toner specks appear on prints
Uneven print density
Troubleshooting 353
Transparency print quality is poor
Vertical voids appear on prints
Solving copy problems
Troubleshooting 354
Troubleshooting 355
Copier does not respond
Partial document or photo copies
Troubleshooting 356
Poor copy quality
Advanced Options Advanced Imaging Sharpness select a lower
Solving fax problems
Scanner unit does not close
Troubleshooting 358
Caller ID is not shown
Cannot send or receive a fax
Troubleshooting 359
Troubleshooting 360
Can receive but not send faxes
Yes Problem is solved Go to step
361
Settings General Settings Run initial setup Yes
Fax and e-mail functions are not set up
Troubleshooting 362
Received fax has poor print quality
Solving scanner problems
Troubleshooting 363
Click Settings Fax Settings Analog Fax Setup
Partial document or photo scans
Troubleshooting 364
Cannot scan from a computer
Poor scanned image quality
Troubleshooting 365
Scan job was not successful
Step Change the file name. Go to step
Troubleshooting 366
Stamp or Overwrite
Existing file check box
Troubleshooting 367
Scanner does not respond
Troubleshooting 368
Solving home screen applications problems
An application error has occurred
Click Settings Apps Apps Management System tab Log
Tech Library
Troubleshooting 369
Contacting customer support
Mail
370
Product information
Edition notice
June
Trademarks
371
372
Licensing notices
Noise emission levels
Meter average sound pressure, dBA
Product disposal
Static sensitivity notice
373
Product power consumption
Temperature information
Power consumption
Laser notice
Mode Description Power consumption Watts
Sleep Mode
Hibernate Mode
375
Avis de conformité aux normes de l’industrie du Canada
Off mode
Industry Canada compliance statement
Total energy usage
Radio interference notice
Regulatory notices for telecommunication terminal equipment
377
378
Using this product in Switzerland
Japanese telecom notice
379
Verwendung dieses Produkts in der Schweiz
Regulatory notices for wireless products
Utilisation de ce produit en Suisse
Uso del prodotto in Svizzera
Industry Canada Canada
Modular component notice
Exposure to radio frequency radiation
Industry Canada Canada
382
383
ΤΗΣ Οδηγιασ 1999/5/ΕΚ
Lexmark International, Inc., Lexington, KY
Limited warranty
Limited warranty service
384
Extent of limited warranty
Limitation of liability
385
Patent acknowledgment
Additional rights
386
Index
Symbols
2100‑sheet tray loading 74 550‑sheet tray installing
Numerics
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FTP
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