Toshiba 42LZ196 Home server setup problems, Mail scheduling problems, Personal E-mail problems

Chapter 8: Troubleshooting

Home server setup problems

The PC (“Home Server”) name is not displayed

•The Ethernet cables are not connected properly or at all. Connect all cables (- Installation Guide).

•The network setup on the PC is incorrect. Make sure both the PC and TV are using the same network type (DHCP/ manual) and have compatible network settings.

•The networked PC does not have shared folders set up correctly. See “Setting up file sharing on your PC” in Chapter 7 for details.

•There are no master browsers on the network. To configure your networked PC to be the master browser of its subnet, refer to your operating system user guide or consult an IT professional.

•Too many sharing devices are connected. You cannot connect more than 16 sharing devices at one time.

The PC (“Home Server”) name is displayed but the shared folder(s) are not displayed.

•The networked PC does not have shared folders set up correctly. See “Setting up file sharing on your PC” in Chapter 7 for details.

•The TV’s user name and password do not match the PC’s. Make sure the user name and password settings in the TV exactly match the settings in the networked PC. User names and passwords are generally case sensitive.

E-mail scheduling problems

Cannot schedule a recording by e-mail

•Select “Test” to confirm the e-mail scheduling setup (- page 76).

•Select “Done” after setting up e-mail scheduling (- page 76).

•See Chapter 7 in this manual.

E-mail test fails after waiting a long time

•The Ethernet cables are not connected properly or at all. Connect all cables(- Installation Guide).

•The DNS (domain name server) is not set up correctly. Check the network settings.

•The SMTP and POP3 server settings are incorrect.

•The “E-mail Address,” “POP3 User Name,” or “POP3 Password” settings are incorrect. User names and passwords are generally case sensitive.

Receiving succeeds but sending fails, or vice-versa

•The SMTP and POP3 server settings are incorrect.

•The “E-mail Address,” “POP3 User Name,” or “POP3 Password” settings are incorrect. User names and passwords are generally case sensitive.

•Your Internet service provider may not support SMTP or POP3 protocols. Check with your ISP for details on supported protocols.

The e-mail test passes, but the TV never responds to the e-mails

•E-mail scheduling is turned Off. Turn e-mail scheduling On (page 76).

•The sender’s e-mail address is not the “Authorized E-mail Address.” Make sure the e-mail address you are using to send e-mails to the TV is the same as the “Authorized E-mail Address” in the TV’s e-mail scheduling setup. See “Setting up e-mail scheduling” in Chapter 7.

Note: Responses from the TV can often be delayed a few minutes, depending on e-mail/Internet service availability when you send the request e-mail.

An ADD or DELETE request e-mail returns an “INVALID MAIL VERIFICATION ID” reply

•The e-mail authorization ID is not specified or is different from the TV settings. See “Setting up e-mail scheduling” in Chapter 7.

The e-mail was successfully sent but the recording or reminder did not work.

•See “Setting the time and date” on page 28.

Personal E-mail problems

Cannot send or receive mail

•Your mail settings may be incorrect. Ensure that you have POP3 and SMTP e-mail service enabled with your ISP. The Personal E-mail feature does not work with web-browser-based (HTTP based) e-mail services.

•Your network settings may be incorrect. Contact your ISP.

Characters in incoming mail are not displayed properly

•The character encoding methods supported are US- ASCII, ISO-8859-1, UTF-8, ISO-2022-JP, SHIFT_JIS, and EUC-JP. No other encoding methods are supported.

Images in HTML mail are not displayed

•Depending on the type of HTML, some images may not display.

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