Toshiba 6000 Series If you need further assistance

226 If Something Goes Wrong

If you need further assistance

Get familiar with all the user’s guides provided with your

computer, as well as the manuals that come with the programs and

devices you purchase.

Your local computer store or book store sells a variety of self-help

books you can use to supplement the information in the manuals.

If you need further assistance

If you have followed the recommendations in this chapter and are

still having problems, you may need additional technical

assistance. This section contains the steps to take to ask for help.

Before you call

Since some problems may be related to the operating system or

the program you are using, it is important to investigate other

sources of assistance first.

Try the following before contacting Toshiba:

❖Review the troubleshooting information in your operating

system documentation.

❖If the problem occurs while you are running a program,

consult the program’s documentation for troubleshooting

suggestions. Contact the software company’s technical

support group for their assistance.

❖Consult the dealer from whom you purchased your computer

and/or program. Your dealer is your best source for current

information.

For the number of a Toshiba dealer near you in the United States,

call: (800) 457-7777.

Contacting Toshiba

If you still need help and suspect that the problem is hardware-

related, Toshiba offers a variety of resources to help you.

Contents

Main Models: Satellite Pro 6100 Series ReWritable CD/DVD Drives Protection of Stored Data Critical Applications FCC Notice Declaration of Conformity Information NOTE Industry Canada requirement FCC requirements Installation Type of service Telephone company procedures If problems arise Disconnection Fax branding Instructions for IC CS-03 certified equipment Wireless Interoperability Caution Wireless LAN and your Health Regulatory Information Canada Industry Canada (IC) Europe EU Declaration of Conformity Page USA-Federal Communications Commission (FCC) Caution: Exposure to Radio Frequency Radiation Caution: Radio Frequency Interference Requirements Taiw an Using this equipment in Japan Device Authorization Interference Statement Approved Countries for use CD-ROM, DVD-ROM, Multifunction drive safety instructions Location of the required label Copyright Export Administration regulation Notice Trademarks Computer disposal information Contents Introduction............................................................................... 28 Chapter 1: Finding Your Way Around..................................... 33 Chapter 2: Getting Started........................................................ 45 Chapter 3: Learning the Basics................................................ 75 Chapter 4: Mobile Computing................................................ 107 Chapter 5: Expansion Options............................................... 121 Chapter 6: Enhancing Productivity........................................ 133 Chapter 7: Toshiba Utilities..................................................... 163 Chapter 8: WinDVD............................................................. 183 Chapter 9: If Something Goes Wrong.................................. 195 Appendix A: Windows 2000 Supplemental Information..... 231 Page Introduction This guide Safety icons 30 Other icons used Other documentation Page Chapter 1 Finding Your Way Around Making sure you have everything Front with the display panel closed Back with rear panel closed Back with rear panel open Right side Left side Page Underside Keyboard and display features Front with the display panel open Page Indicator panel lights Keyboard indicator panel lights Page Chapter 2 Getting Started Selecting a place to work Creating a computer-friendly environment Keeping yourself comfortable Placement of the computer Seating and posture Page Lighting Arms and wrists Work habits Other precautions Setting up your computer Connecting to a power source Page Page Charging the battery Adding memory Installing a memory module Page Page Removing a memory module Checking total memory Turning on the computer Opening the display panel Turning on the power Using the AccuPoint II pointing device Setting up your software Registering your computer with Toshiba Setting up other devices Turning off the computer Closing the display panel Using external display devices Connecting the display device Selecting video cables Connecting to the video-out port Connecting an external monitor or projector Directing the display output when you turn on the computer Adjusting the quality of the external display Video limitations Using an external keyboard Making your external keyboard emulate the Fn key Using a mouse Setting up a PS/2 mouse with the AccuPoint II Connecting a local printer Connecting an external diskette drive Connecting external speakers or headphones Connecting a microphone Using an optional expansion device Chapter 3 Learning the Basics Computing tips Page Using the keyboard Character keys Making your keyboard emulate a full-size keyboard Ctrl, Fn, and Alt keys Function keys Windows special keys Overlay keys Using the overlay to type numeric data Using the overlay for cursor control Starting a program Starting a program from the Start menu Starting a program from Windows Explorer Starting a program from the Run dialog box Saving your work Saving files File names Using a file extension Printing your work Using the DVD-ROM or Multifunction drive Page Inserting compact discs Page Removing compact discs Caring for CDs, DVDs, or Multifunction Discs Using PC Cards Hot swapping Hot swapping precautions Using SD (Secure Digital) cards Using your computer at the office Using a computer lock Caring for your computer Cleaning the computer Moving the computer Backing up your work Restoring your work Preparing for communications Different ways to turn the computer on and off Powering down the computer Using Turn Off Computer Shutting down more quickly Page Starting again after Shut down Using Hibernation Configuring your computer for Hibernation: Starting again from Hibernation mode Using Standby Page Going into Standby mode more quickly Starting again from Standby mode Toshibas online resources Chapter 4 Mobile Computing Toshibas energy-saver design Running the computer on battery power Battery Notice Safety Precautions Maximizing battery life Charging the batteries Monitoring battery power Displaying remaining battery power Page What to do when the battery alarm sounds Changing batteries Page Disposing of used batteries Conserving power Power usage modes in Windows XP Professional Using a hot key to set the power usage mode Additional options for power Chapter 5 Expansion Options Devices for office computing Connecting external (optional) devices Using an external keyboard Using a mouse Connecting a serial mouse Connecting a USB mouse Connecting a PS/2 mouse Using a PS/2 mouse simultaneously with AccuPoint II Using a printer Connecting a parallel printer Setting up your printer Page Page Page Using the Wi-Fi Wireless LAN Mini PCI module Accessing the Wi-Fi Mini PCI module Using an optional expansion device Chapter 6 Enhancing Productivity Exploring the desktop Finding your way around the desktop Icons Start button Taskbar System tray Exchanging data with another computer Transferring files Getting help transferring files Setting up for communications Determining the COM port Connecting the modem to a telephone line Connecting your computer to a network Accessing a network Setting up the connection Using the Ethernet LAN Port Setting up a wireless connection Using Wireless LAN Connectivity Accessing the wireless modules using your computers system tray An overview of using the Internet The Internet The World Wide Web Internet Service Providers Connecting to the Internet Surfing the Internet Internet features Uploading and downloading files from the Internet Exploring audio features Playing an audio CD Page Playing CDs using Auto-Run Creating a CD Recording sounds Using a microphone Adjusting recording quality Using external speakers or headphones Using Slim SelectBay modules Removing a module from the Slim SelectBay Inserting a module into the Slim SelectBay Inserting and removing hard drives Page Inserting and removing PC Cards Inserting a PC Card Page Removing a PC Card Inserting and removing Bluetooth or Wi-Fi modules Setting up a PC Card for your computer Using SD cards Inserting an SDcard Removing an SD card Connecting your modem to a telephone line Connecting to a phone line Page Chapter 7 Toshiba Utilities Fn-esse Starting Fn-esse Using drag-and-drop to assign a key Using the keyboard or pointing device to assign keys Making a direct key assignment Making a popup assignment Viewing existing key assignments Changing or removing existing key assignments Toshiba Console Customizing Your Computer Network Security Power Management Plugged in section Running on batteries section Creating a new power mode Customizing a power mode Mouse utility Hotkey utility Mobile Extension Service Slim SelectBay Service Toshiba Hardware Settings Page Toshiba Power Saver utility Enabling Hibernation Setting user passwords Using an instant password Setting a user password Disabling a user password Using a supervisor password Setting a supervisor password Deleting a supervisor password Page Chapter 8 WinDVD Playing DVDs Page Page Using the WinDVD control panel Using the control panel playback buttons Page Page Maximizing the video window Using WinDVD Advanced Features Using playlists Creating a Playlist Playing a Playlist Getting Help Exiting WinDVD Chapter 9 If Something Goes Wrong Problems that are easy to fix Your program stops responding. Your program performs an illegal operation. Problems when you turn on the computer The computer will not start. The computer starts but, when you press a key, nothing happens. The computer is not accessing the hard disk or the external diskette drive. The computer displays the WARNING RESUME FAILURE message. The Windows operating system is not working Using Startup options to fix problems Internet problems My Internet connection is very slow. My browser cant find the URL address I typed in. My browser cant find a site I bookmarked. The Windows XP operating system can help you Resolving a hardware conflict A plan of action Resolving hardware conflicts on your own Interrupt Request Channel Direct Memory Access Resolving conflicts Fixing a problem with Device Manager Disabling a device Checking device properties Memory problems Power and the batteries Page Keyboard problems The keyboard produces unexpected characters. Display problems The display is blank. The screen does not look right. The built-in screen flickers. Disk drive problems You are having trouble accessing a disk, or one or more files appear to be missing. Error-checking Your hard disk seems very slow. Your data files are damaged or corrupted. Some programs run correctly but others do not. A diskette will not go into the external diskette drive. The computer displays the Non-system disk or disk error message. The drive cannot read a diskette. DVD-ROM or Multifunction drive problems You cannot access a disc in the drive. You press the disc eject button, but the drive tray does not slide out. Some discs run correctly, but others do not. WinDVD problems: general issues WinDVD controls are disabled. Playback performance is poor. The Root or Title menu does not open. WinDVD performance decreases after making a system change. Slow playback performance. WinDVD problems: content issues WinDVD will not function properly with debug software installed. Minimum system requirements WinDVD: error messages Page Page Page Sound system problems You do not hear any sound from the computer. The computer emits a loud, high-pitched noise. PC Card problems Card Information Structure PC Card checklist Resolving PC Card problems The slots appear to be dead. PC Cards that used to work no longer work. Page Printer problems The printer will not print. The printer will not print what you see on the screen. Modem problems The modem will not receive or transmit properly. The modem is on, set up properly and still will not transmit or receive data. Develop good computing habits Save your work frequently. On a regular basis, back up the information stored on your hard disk. Read the users guides. If you need further assistance Before you call Contacting Toshiba Toshiba voice contact Other Toshiba Internet Web sites Toshibas worldwide offices Page Page Appendix A Windows 2000 Supplemental Information Using your computer for the first time Setting up your software Completing installation Completing the initial startup procedure Connecting to the Internet Setting up a printer Exploring the desktop Using the Start menu 236 Using Windows 2000 Professional online Help Icons 238 Viewing your computers contents Using Windows Explorer Naming your files Backing up your work Restoring your work 240 Running the computer on battery power Powering down the computer Shut down command Hibernation command 242 Standby command Using Shut down Shutting down more quickly 244 Starting again after Shut down 246 Using Hibernation Enabling the Hibernation Command Going into Hibernation mode more quickly 248 Starting again from Hibernation Using Standby Going into Standby mode more quickly 250 Starting again from Standby Quickly changing your Shut down mode Toshiba Utilities Toshiba Hardware Setup Page Page Appendix B Hot Keys Volume Mute Instant password security Without a password With a password Power usage mode Stand By mode Hibernation mode Sample Hibernation confirmation box Display modes Sample display options window In o Display brightness Sample wireless modes window Enabling a wireless device Page Appendix C Power Cable Connectors Appendix D Video Modes Video Modes This table lists the video modes for your computer: Page Page Glossary Acronyms Page Glossary 270 Ter ms These terms may appear in this users guide. A B C D Page E F G H I K L M N O P R S T U W Page Index Numerics A B C D E F H I J K L M N O P Page R S T U V W Y