Toshiba 950-796

Troubleshooting Procedures

Figure 2-1 Troubleshooting flowchart (1/2)

Qosmio F60 Series Maintenance Manual (960-796) [CONFIDENTIAL] 2-9

Contents

Main Toshiba Personal Computer Qosmio F60 Series Maintenance Manual TOSHIBA CORPORATION Page Preface Page Page Table of Contents Page Page Page Page Page Chapter 1 Contents Page 1.1 Features Page Page Page Page Page Page Page Page Page Page Page 1.3 3.5-inch Floppy Disk Drive (USB External) 1.4 2.5-inch Hard Disk Drive Page 1.5 Optical Drive (ODD) 1 Hardware Overview Qosmio F60 Series Maintenance Manual (960-796) [CONFIDENTIAL] 1-21 Table 1-4 DVD Super Multi drive outline dimensions Panasonic 1 Hardware Overview 1-22 Qosmio F60 Series Maintenance Manual (960-796) [CONFIDENTIAL] Panasonic Page 1.6 Keyboard 1.7 TFT Color Display Page 1.8 Power Supply 1 Hardware Overview 1-28 Qosmio F60 Series Maintenance Manual (960-796) [CONFIDENTIAL] Table 1-7 Power supply output rating 1.9 Batteries Page Page 1.10 AC Adapter Page Page Chapter 2 Contents Page Page 2.1 Troubleshooting Page 2.2 Troubleshooting Flowchart Page Page Page Page 2.3 Power Supply Troubleshooting Page Page Troubleshooting Procedures 2-16 [CONFIDENTIAL] Qosmio F60 Series Maintenance Manual (960-796) DC power supply (AC adapter) Page Page Page Page Page Page 2.4 System Board Troubleshooting Page Page Page Troubleshooting Procedures 7. When the D port status falls into any status in Table 2-4, execute Check 1. Debugging code Legacy BIOS EFI BIOS System BIOS boot block processing Troubleshooting Procedures Page Page Page Page Page Troubleshooting Procedures System BIOS SUSPEND processing Page Troubleshooting Procedures System BIOS RESUME processing F100 Refer to IRT. F101 Refer to IRT. Page Page Page 2.5 USB FDD Troubleshooting Page Page Page 2.6 2.5 HDD Troubleshooting Page Page Page Page 2.7 Keyboard Troubleshooting 2.8 Power SW Troubleshooting 2.9 Touch sensor Troubleshooting 2.10 Touch pad Troubleshooting Page 2.11 Touch pad En-Sw Troubleshooting Page 2.12 Display Troubleshooting Page 2.13 Optical Disk Drive Troubleshooting Page 2.14 LAN Troubleshooting 2.15 Wireless LAN Troubleshooting Page Page 2.16 Bluetooth Troubleshooting Page 2.17 Sound Troubleshooting Page 2.18 Bridge media Slot Troubleshooting 2.19 Web camera Troubleshooting Page 2.20 TV turner Troubleshooting Page 2.21 HDMI Troubleshooting Connecting the HDMI out port Settings for display video on HDMI Select HD Format REGZA Link (PC Control) Using REGZA Link (PC Control) Page Page Page Chapter 3 Contents Page Page Page 3.1 The Diagnostic Test Page Page 3.2 Executing the Diagnostic Test Page Page Page Page 3.3 Setting of the hardware configuration Page 3.4 Heatrun Test Tests and Diagnostics 3-18 [CONFIDENTIAL] Qosmio F60 Series Maintenance Manual (960-796) 3.5 Subtest Names Tests and Diagnostics Qosmio F60 Series Maintenance Manual (960-796) [CONFIDENTIAL] 3-19 Table 3-1 Subtest names (2/2) 3.6 System Test Page 3.7 Memory Test 3.8 Keyboard Test 3.9 Display Test Page Page 3.10 Floppy Disk Test Page 3.11 Printer Test Page 3.12 Async Test 3.13 Hard Disk Test Page Page 3.14 Real Timer Test Page 3.15 NDP Test 3.16 Expansion Test Page 3.17 CD-ROM/DVD-ROM Test Tests and Diagnostics Qosmio F60 Series Maintenance Manual (960-796 [CONFIDENTIAL]) 3-41 3.18 Error Code and Error Status Names Tests and Diagnostics 3-42 [CONFIDENTIAL] Qosmio F60 Series Maintenance Manual (960-796) Table 3-2 Error codes and error status names (2/3) Tests and Diagnostics Qosmio F60 Series Maintenance Manual (960-796 [CONFIDENTIAL]) 3-43 Table 3-2 Error codes and error status names (3/3) 3.19 Hard Disk Test Detail Status Tests and Diagnostics Qosmio F60 Series Maintenance Manual (960-796 [CONFIDENTIAL]) 3-45 Table 3-4 HDC Error register contents 3.20 ONLY ONE TEST Page Page Page Page Page Page Page Page Page Page 3.21 Head Cleaning 3.22 Log Utilities Page 3.23 Running Test 3.24 Floppy Disk Drive Utilities Page Page Page Page 3.25 System Configuration Page 3.26 Wireless LAN Test Program (Atheros) Page 3.27 Wireless LAN Test Program (Intel-made a/b/g/n Setting up of REF PC) Page Page Page Page 3.28 Wireless LAN Test Program on DUT PC (Intel-made) Page Page Page 3.29 LAN/Modem/Bluetooth/IEEE1394 Test Program Page Page Page Page Page Page Page 3.31 BIOS SETUP Main menu Security menu Power Management menu Advanced menu Exit menu Main menu screen Page Page Page Page 3.32 Maintenance (WinPE&FreeDos) Test Program Operation 3.33 . Starting TOSHIBA Test & Diagnostic Page 3.34 . Windows PE T&D Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page 3.35 DOS T&D Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page Page 3.36 Maintenance (WinPE&FreeDos) Test Program Supplementary Information Page Page 3.37 Maintenance (WinPE&FreeDos) Test Program Supplementary Information Page Page Page Chapter 4 Contents Page Page Page 4.1 Overview Page Page ! Replacement Procedures ! The main parts in this manual are indicated in the part list by the following names. Page Page Page Page Page Page Page 4.2 Battery pack Page 4.3 B-CAS card 4.4 Bridge media 4.5 Memory module Page 4.6 HDD Page 4.7 Keyboard Page Page 4.8 Cover assembly ! Replacement Procedures ! Figure 4-11 Removing the cover assembly (1) Page Page Page Page 4.9 Optical disk drive (DVD-super multi drive/Blue-Ray ROM/Blue-Ray Rewritable) Page Page 4.10 SW board Page 4.11 Touch sensor 4.12 LED board Page 4.13 TP board Page 4.14 Touch pad/TB board Page Page Page 4.15 RTC battery Page 4.16 Bluetooth module Page 4.17 Wireless LAN card Page 4.18 Microphone harness 4.19 LCD assembly/Base assembly Page Page Page 4.20 Hinge cover Page 4.21 Brake hinge LOW R 4.22 RGB harness Page Page 4.23 JK board Page 4.24 HDD harness Page 4.25 System board/RJ45 harness/DC-IN harness/ USB harness/Speaker Page Page Page Page Page Page Page Page 4.26 F jack Page 4.27 IR lens 4.28 TV tuner Page 4.29 Heat sink/SPURS heat sink/CPU Page Page Page Page Page Page Page 4.30 LCD unit Page Page Page Page Page 4.31 Camera module Page 4.32 Wireless LAN antenna/Camera harness Page Page Page Page Page Page Page Appendix Contents Page Page Page Page Page Page Appendix A Handling the LCD Module Precautions for handling the LCD module Page Page Page Page Page Page B-2 [CONFIDENTIAL] Qosmio F60 Series Maintenance Manual (960-796) Table B-1 System board (FLESY*) connectors and ICs (front) Page B-4 [CONFIDENTIAL] Qosmio F60 Series Maintenance Manual (960-796) Table B-2 System board (FHNSY*) connectors and ICs (back) B.3 USB/Sound board (FLEJK*) View Figure B-3 USB/Sound board (FLEJK*) layout (front/back) Table B- 3 USB/Sound board (FLEJK*) (FG5SN*) connector B.4 Touch Pad SW board (FLETB*) View Figure B-4 Touch Pad SW board (FLETB*) layout (front/back) Table B-4 Touch Pad SW board (FLETB*) connector (back) B.5 Touch Pad En-SW board (FLETP*)View Figure B-5 Touch Pad En-SW board (FLETP*) layout (front/back) Table B-5 Touch Pad En-SW board (FLETP*) connector (back) B.6 LED board (FLELE*) View Figure B-6 LED board (FLELE*) layout (front/back) Table B-6 LED board (FLELE*) connector (back) B.7 Power SW board (FLEPW*) View Figure B-7 Power SW board (FLEPW*)layout (front/back) Table B-7 Power SW board (FLEPW*) connector (back) Page Appendix C Pin Assignments Appendices Qosmio F60 Series Maintenance Manual (960-796) [CONFIDENTIAL] C-1 Appendix C Pin Assignments System board (FLESY*) C.1 CN1400 Memory A connector(200-pin) Table C- 1 Memory A connector (200-pin) (1/3) Appendices Appendix C Pin Assignments C-2 [CONFIDENTIAL] Qosmio F60 Serise Maintenance Manual (960-796) Table C-1 Memory A connector (200-pin) (2/3) Appendix C Pin Assignments Appendices Qosmio F60 Series Maintenance Manual (960-796) [CONFIDENTIAL] C-3 Table C-1 Memory A connector (200-pin) (3/3) Appendices Appendix C Pin Assignments C.2 CN1410 Memory B connector (200-pin) Table C- 2 Memory B connector (200-pin) (1/3) Appendix C Pin Assignments Appendices Qosmio F60 Series Maintenance Manual (960-796) [CONFIDENTIAL] C-5 Table C-2 Memory B connector (200-pin) (2/3) Appendices Appendix C Pin Assignments C-6 [CONFIDENTIAL] Qosmio F60 Serise Maintenance Manual (960-796) Table C-2 Memory B connector (200-pin) (3/3) Appendix C Pin Assignments Appendices C.3 CN1900 SATA HDD interface connector (20-pin) Table C- 3 SATA HDD interface connector (20-pin) C.4 CN1950 SATA ODD interface connector (13-pin) Page Appendix C Pin Assignments Appendices Qosmio F60 Series Maintenance Manual (960-796) [CONFIDENTIAL] C-9 C.6 CN2600 PCI-E Mini CARD interface connector (52-pin) Table C- 6 PCI-E Mini CARD interface connector (52-pin) Appendices Appendix C Pin Assignments C-10 [CONFIDENTIAL] Qosmio F60 Serise Maintenance Manual (960-796) C.7 CN2610 PCI-E Mini(TV) CARD interface connector (52-pin) Table C- 7 PCI-E Mini(TV) CARD interface connector (52-pin) Appendix C Pin Assignments Appendices Qosmio F60 Series Maintenance Manual (960-796) [CONFIDENTIAL] C-11 C.8 CN3230 Keyboard interface connector (34-pin) Table C- 8 Keyboard interface connector (34-pin) C.9 CN4050 LAN interface connector (8-pin) C.10 CN4612 USB interface connector (4-pin) C.11 CN4613 USB interface connector (4-pin) C.12 CN4440 Bluetooth2 interface connector (10-pin) Appendix C Pin Assignments Appendices Qosmio F60 Series Maintenance Manual (960-796) [CONFIDENTIAL] C-13 C.13 CN5300 LCD interface connector (40-pin) Table C- 13 LCD interface connector (40-pin) C.14 CN6150 Speaker interface connector (4-pin) C.15 CN8771 FAN interface connector (4-pin) C.16 CN8800 DC-IN connector (4-pin) C.17 CN8810 Battery connector (10-pin) Appendix C Pin Assignments Appendices C.18 CN9550 WebCam interface connector (6-pin) Table C- 18 WebCam interface connector (6-pin) C.19 CN9510 RGB interface connector (12-pin) Table C- 19 RGB interface connector (12-pin) Appendices Appendix C Pin Assignments C.20 IS2100 MEDIA BRIDGE interface connector (45-pin) Table C- 20 MEDIA BRIDGE interface connector (45-pin) Appendix C Pin Assignments Appendices Qosmio F60 Series Maintenance Manual (960-796) [CONFIDENTIAL] C-17 C.21 CN9570 FELICA interface connector (6-pin) :Japanese model Only Table C- 21 FELICA interface connector (6-pin) C.24 IS2621 SIM CardBCAS, 3D card, other cardinterface connector (8-pin) BCAS Table C-25 SIM Card BCAS, 3D card, other card C.27 CN4631 FLEJK*(USB/Sound board) interface connector (40- pin) Table C- 27 FLEJK*(USB/Sound board) interface connector (40-pin) C.28 CN3240 FLETB*(Touch Pad SW board) interface connector (6-pin) C.30 CN3242 FLELE*(LED board) interface connector (10-pin) Appendix C Pin Assignments Appendices Qosmio F60 Series Maintenance Manual (960-796) [CONFIDENTIAL] C-21 USB/Sound board (FLEJK*) C.31 CN6491 System board interface connector (22-pin) Table C- 31 System board interface connector (22-pin) C.32 CN4640 USB interface connector (4-pin) Table C- 32 USB interface connector (4-pin) Page Appendix C Pin Assignments Appendices Touch Pad SW board (FLETB*) C.36 CN9530 System interface connector (6-pin) Table C- 36 System interface connector (6-pin) C.37 CN3340 Touch DEVICE interface connector (12-pin) Table C- 37 Touch DEVICE interface connector (12-pin) Touch Pad En-SW board (FLETP*) C.38 CN3331 System interface connector (2-pin) LED board (FLELE*) C.39 CN9540 System interface connector (10-pin) Table C- 39 System interface connector (10-pin) Power SW board (FLEPW*) C.40 CN3410 System interface connector (14-pin) C.41 CN3411 2nd Display interface connector (10-pin) Page Appendix D Keyboard Scan/Character Codes Appendices Qosmio F60 Series Maintenance Manual (960-796) [CONFIDENTIAL] D-1 Appendix D Keyboard Scan/Character Codes D.1 Scan Codes Table D-1 Scan codes (set 1 and set 2) (1/4) Appendices Appendix D Keyboard Scan/Character Codes D-2 [CONFIDENTIAL] Qosmio F60 Series Maintenance Manual (960-796) Table D-1 Scan codes (set 1 and set 2) (2/4) Appendix D Keyboard Scan/Character Codes Appendices Qosmio F60 Series Maintenance Manual (960-796) [CONFIDENTIAL] D-3 Table D-1 Scan codes (set 1 and set 2) (3/4) Page Page Appendices Appendix D Keyboard Scan/Character Codes D-6 [CONFIDENTIAL] Qosmio F60 Series Maintenance Manual (960-796) Table D-3 Scan codes in Numlock mode Table D-4 Scan codes with Fn key Page Page Appendix E Key Layout Page Page Appendix F Wiring diagrams Page Appendix G BIOS Rewrite Procedures Page Appendix H EC/KBC Rewrite Procedures