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If Something Goes Wrong
Resolving a hardware conflict
Wireless networking problems
This section provides general troubleshooting tips for networking
problems, specifically wireless (Wi-Fi®) networking.
The terms and concepts used assume a basic understanding of
networks, and may be for more advanced users. If you need
assistance or if you are not familiar with the terminology, please see
Windows® Help and Support or contact your computer technician.
❖If your computer is equipped with an internal Wi-Fi® adapter,
verify that the Wi-Fi® antenna switch is on (the Wi-Fi® light
will be lit).
To determine if your computer has an internal Wi-Fi® adapter, check
the device list in Device Manager (part of the Windows® Control
Panel, Hardware and Sound). Some Toshiba models may have a
Wi-F® antenna switch even though they do not have an internal
Wi-Fi® adapter.
❖Verify that signal strength is good using the utility provided
with the Wi-Fi® adapter.
❖If another computer is on the same network, verify that it has
network access, and can connect to the Internet. If, for
example, the other computer cannot browse to a public Web
site, the ISP’s (Internet Service Provider) service may be
disrupted.
❖Verify that the Service Set Identifier (SSID), or network name,
is correct—i.e., that it matches the SSID assigned to the access
point you are attempting to connect through. SSIDs are case-
sensitive. Toshiba provides a Client Manager utility for setting
and managing SSIDs.
❖Check the Control Panel’s Hardware and Sound Device
Manager to verify that the Wi-Fi® adapter is recognized by the
Windows® operating system, and that the driver is loaded.
Carefully note any error messages—these will be very helpful
if you should confer with a support technician at a later time.
❖Verify that the network connection is configured to obtain its
Internet Protocol (IP) address dynamically:
1Click Start, and then Network.
2Click View Status.
3Click Details.
NOTE
NOTE