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Toshiba A130, A135 Chapter 6: If Something Goes Wrong ...................................168

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Fingerprint Logon ...........................................156

Power-on Security ..........................................156

Control Center.................................................157

Password Bank............................................... 159

Care and maintenance of your fingerprint

reader .......................................................162

Fingerprint reader limitations..........................164

ConfigFree™..........................................................164

Getting Started................................................165

ConfigFree Utilities..........................................165

Chapter 6: If Something Goes Wrong ...................................168

Problems that are easy to fix ................................168

Problems when you turn on the computer............169

The Windows® operating system is not

working...........................................................172

Using Startup options to fix problems ............172

Internet problems ...........................................173

The Windows® operating system can help

you............................................................174

Resolving a hardware conflict...............................174

A plan of action...............................................174

Fixing a problem with Device Manager ...........175

Memory problems ..........................................176

Power and the batteries ..................................177

Keyboard problems.........................................178

Display problems............................................179

Disk drive problems........................................181

Optical drive problems....................................182

Sound system problems.................................183

PC Card problems...........................................184

Printer problems.............................................186

Wireless networking problems .......................187

DVD operating problems.......................................189

Develop good computing habits ...........................190

Contents

Main Protection of Stored Data Critical Applications FCC Notice Declaration of Conformity Information Industry Canada Requirement FCC requirements Telephone Company Procedures If Problems Arise Disconnection Fax Branding Alarm Equipment Instructions for IC CS-03 Certified Equipment Wireless Interoperability Wireless LAN and Your Health Regulatory Information Canada Industry Canada (IC) EU Declaration of Conformity VCCI Class B Information Modem Warning Notice Conformity Statement Taiw an Using this Equipment in Japan Device Authorization Radio Approvals for Wireless Devices Europe - Restrictions for use of 2.4 GHz Frequencies in European Community Countries Europe - Restrictions for Use of 5 GHz Frequencies in European Community Countries Approved Countries/Regions for use for the Atheros AR5001X Mini PCI Wireless Network Adapter Approved Countries/Regions for use for the Intel PRO/ Wireless LAN 2100 3B Mini PCI Adapter Approved Countries/Regions for use for the Toshiba Mini PCI Wireless LAN Card Approved Countries/Regions for use Intel PRO/Wireless 3945ABG Network Connection Bluetooth Wireless Technology Interoperability Approved Countries/Regions for use (Bluetooth wireless technology) Bluetooth Wireless Technology and Your Health Regulatory statements European Union (EU) and EFTA Canada Industry Canada (IC) Taiw an Using this Equipment in Japan 2.4FH1 Device Authorization Optical Drive Safety Instructions Location of the Required Label Copyright Export Administration Regulation Notice Trademarks Computer Disposal Information Contents Introduction................................................................................ 33 Chapter 1: Getting Started......................................................... 37 Page Chapter 2: Learning the Basics................................................. 84 Chapter 3: Mobile Computing.................................................102 Chapter 4: Exploring Your Computers Features...................120 Chapter 5: Toshiba Utilities......................................................136 Chapter 6: If Something Goes Wrong ...................................168 Appendix A: Hot Keys/TOSHIBA Cards..................................199 Introduction 34 This guide This guide Safety icons Safety icons Other icons used 36 Other documentation Other documentation Service options Chapter 1 Getting Started Selecting a place to work Creating a computer-friendly environment Selecting a place to work Keeping yourself comfortable Precautions Selecting a place to work Important information on your computers cooling fan Setting up your computer Setting up your computer Setting up your software Registering your computer with Toshiba Registering your computer with Toshiba Adding optional external devices Connecting to a power source Connecting to a power source Connecting to a power source Charging the main battery Charging the main battery Using the computer for the first time Using the computer for the first time Opening the display panel Using the computer for the first time Your computers features and specifications Turning on the power Adding memory (optional) Installing a memory module Page Page Page Page Removing a memory module Page Page Checking total memory Hard Drive Recovery Utilities Creating Recovery CDs/DVDs Hard Disk Drive Recovery Options Hard Disk Drive Recovery using the recovery partition Recovering the original factory image (recommended recovery method) Erasing the hard disk Recovering the C: partition of the HDD without changing the current partition size Recovering the C: partition with a user specified size Hard Disk Drive Recovery using the Recovery media Using the TouchPad Checking the HDD operating status Installing drivers and applications Using the TouchPad Using the TouchPad Scrolling with the TouchPad Control buttons Disabling or enabling the TouchPad Using the Dual Mode Pad Using the Dual Mode Pad Using Dual Mode Using the Virtual Buttons (Sample Illustration) Virtual buttons on the Dual Mode Pad Using the Dual Mode Pad Enabling Dual Mode Configuring virtual buttons Using external display devices Using external display devices Connecting an external monitor or projector Using external display devices Directing the display output when you turn on the computer Adjusting the quality of the external display Using an external keyboard Using an external keyboard Using a mouse Connecting a printer Connecting a printer Setting up a printer 1Click Start, Control Panel, Hardware and Sound, and then under Printers, click Add a printer. Connecting an optional external diskette drive Connecting an optional external diskette drive Turning off the computer Options for turning off the computer Hibernation mode Sleep mode Using the Shut Down command Turning off the computer more quickly Page Restarting your computer Using and configuring Hibernation mode Configuring Hibernation mode options Page Starting again from Hibernation mode Using and configuring Sleep mode Configuring Sleep mode options Page Page Customizing your computers settings Starting again from Sleep mode Closing the display panel Customizing your computers settings Caring for your computer Cleaning the computer Moving the computer Caring for your computer Using a computer lock Chapter 2 Learning the Basics Computing tips Using the keyboard Character keys Making your keyboard emulate a full-size keyboard Ctrl, Fn, and Alt keys Function keys Special Windows keys Overlay keys Using the overlay to type numeric data Using the overlay for cursor control Starting a program Starting a program Starting a program from the Start menu Starting a program Starting a program from Windows Explorer Saving your work Starting a program using the Start Search field Saving your work Saving your work Saving files File names Printing your work Using a file extension Printing your work Backing up your work Backing up your work Restoring your work Using the optical drive Optical drive components Media control buttons (Sample Illustration) Media Control buttons Inserting a compact disc Playing an audio CD Playing optical media Creating a CD/DVD Removing a disc with the computer on Toshibas online resources Removing a disc with the computer off Caring for CD or DVD discs Toshibas online resources Chapter 3 Mobile Computing Toshibas energy-saver design Running the computer on battery power Running the computer on battery power Battery Notice Charging batteries Power management Using additional batteries Charging batteries Charging batteries Charging the main battery Charging the RTC battery Monitoring main battery power Page Determining remaining battery power What to do when the main battery runs low Setting battery notifications Conserving battery power Power Plans Using a hot key to set the Power Plan Changing the main battery Changing the main battery Removing the battery from the computer Page Changing the main battery Inserting a charged battery Taking care of your battery Safety precautions Maintaining your battery Disposing of used batteries Traveling tips Traveling tips Chapter 4 Exploring Your Computers Features Exploring the desktop Exploring the desktop Finding your way around the desktop Icons Exploring the desktop Start button Taskbar Notification Area Setting up for communications Determining the COM port Connecting a modem to a telephone line Connecting your computer to a network Accessing a network Setting up the connection How to disable the Ethernet LAN port Using Wireless LAN connectivity An overview of using the Internet The Internet The World Wide Web Internet Service Providers Connecting to the Internet Surfing the Internet Internet features Exploring audio features Uploading to, and downloading files from, the Internet Exploring audio features Recording sounds Using a microphone Exploring audio features Using external speakers or headphones Using PC Cards Using PC Cards Inserting a PC Card Using PC Cards Removing a PC Card Setting up a PC Card for your computer Using the Bridge Media Adapter Slot Using the Bridge Media Adapter Slot Inserting memory media Using the i.LINK port Removing memory media Using the i.LINK port Chapter 5 Toshiba Utilities TOSHIBA Assist Connect Page Page Optimize Setting passwords Using an instant password Using a supervisor password Setting a supervisor password Deleting a supervisor password Using a user password Setting a user password Deleting a user password TOSHIBA PC Diagnostic Tool Utility TOSHIBA PC Diagnostic Tool Utility Mouse Utility Mouse Utility Toshiba H ardware Setup Toshiba Hardware Setup Toshiba H ardware Setup TOSHIBA Zooming Utility TOSHIBA Zooming Utility CD/DVD Drive Acoustic Silencer CD/DVD Drive Acoustic Silencer TOSHIBA Accessibility TOSHIBA Accessibility Fingerprint Authentication Utility Fingerprint utility limitations Fingerprint Enrollment Page Fingerprint Logon Power-on Security Enabling Power-on Security Fingerprint Management Control Center Fingerprints Settings Help About Elevate Administrative Privileges for User Password Bank Biomenu Registering a new Web page or dialog Replaying a registered Web page or dialog Replaying registrations with multiple forms Replaying a registered dialog Editing an existing registration Deleting a registration How to Delete the Fingerprint Data Care and maintenance of your fingerprint reader Page Fingerprint reader limitations ConfigFree Getting Started Starting ConfigFree ConfigFree Utilities Connectivity Doctor Profile Settings Page Chapter 6 If Something Goes Wrong Problems that are easy to fix Your program stops responding. Problems when you turn on the computer The computer will not start. The computer starts but when you press a key nothing happens. The computer is not accessing the hard disk or the optional external diskette drive. The computer displays the The computer displays the Non-System disk or disk error message. The AC power light is blinking. The Windows operating system is not working The Windows operating system is not working Using Startup options to fix problems The Windows operating system is not working Internet problems My Internet connection is very slow. My browser cannot find the URL address I typed in. My browser cannot find a site I bookmarked. The Windows operating system can help you Resolving a hardware conflict A plan of action Resolving conflicts Fixing a problem with Device Manager Checking device properties Memory problems Power and the batteries The AC power light does not come on when you plug in the AC adaptor and power cord/cable. The AC adaptor and power cord/cable work correctly, but the battery will not charge. The battery appears not to power the computer for as long as it usually does. Keyboard problems The keyboard produces unexpected characters. Nothing happens when you press the keys on the external keyboard. Display problems The screen is blank. The screen does not look right. Page Disk drive problems You are having trouble accessing a disk, or one or more files appear to be missing. Error-checking Your hard disk seems very slow. Your data files are damaged or corrupted. Optical drive problems You cannot access a disc in the drive. Sound system problems The computer emits a loud, high-pitched noise. PC Card problems PC Card checklist Resolving PC Card problems The slot appears to be dead. PC Cards that used to work no longer work. Page Printer problems The printer will not print. The printer will not print what you see on the screen. Wireless networking problems Page DVD operating problems Special considerations for the Windows operating system Wired Equivalent Privacy (WEP) encryption is not enabled on the wireless access point. The Windows operating system wireless management facility does not work. DVD operating problems A blank screen appears while watching a DVD-ROM movie or title. The screen saver runs while you are watching a movie or title. Develop good computing habits Save your work frequently. On a regular basis, back up the information stored on your hard disk. Read the users guides. Data and system configuration backup in the Windows operating system Saving system configuration with Restore Points Backing up your data or your entire computer with the Windows operating system General tips for installing hardware and software If you need further assistance If you need further assistance Before you contact Toshiba If you need further assistance Contacting Toshiba Toshibas Technical Support Web site Toshiba voice contact Other Toshiba Internet Web sites Other Toshiba Internet Web sites Toshibas worldwide offices Toshibas worldwide offices Appendix A Hot Keys/TOSHIBA Cards Hot Key Cards Hot Key Cards Using the Hot Key Cards Application Cards Application Cards Using the Application Cards Application Cards Card Case Hot Key Functions Volume Mute Password security Without a password With a password Maintaining security when the battery is not fully charged Power plan Sleep mode Hibernation mode Display modes Display brightness Disabling or enabling wireless devices Disabling or enabling the TouchPad or Dual Mode Pad Zooming applications in/out Keyboard hot key functions Appendix B Power Cord/Cable Connectors Glossary Acronyms Page Ter ms A B C D Page E F G H I K L M N O P R S T U W Index