Troubleshooting

Software

The problems may be caused by your software or diskette. If you cannot load a software package, the media may be damaged or the program might be corrupted. Try loading another copy of the software.

If an error message appears while you are using a software package, check the software documentation. These documents usually include a problem solving section or a summary of error messages.

Next, check any error messages in the OS documentation.

Hardware

If you cannot find a software problem, check your hard- ware. First run through the items in the preliminary checklist above. If you still cannot correct the problem, try to identify the source. The next section provides checklists for individual components and peripherals.

Hardware and system checklist

This section discusses problems caused by your computer’s hardware or attached peripherals. Basic problems may occur in the following areas:

■ System start-up

■ PC Card

■ Self test

■ Printer

■ Power

■ Monitor

■ Overheating power down

■ Sound system

■ AC Power

■ Pointing device

■ Battery

■ USB

■ Password

■ TV output signal

■ Keyboard

■ Standby/Hibernation

■ LCD panel

■ Memory expansion

■ Hard disk drive

■ Modem

■ DVD-RAM drive

■ i.LINK (IEEE1394)

■ DVD Multi drive

■ Wireless LAN

■ CD-RW/DVD-ROM drive

■ LAN

■ DVD-R/-RW drive

■ Infrared port

■ DVD-ROM drive

 

System start-up

When the computer does not start properly, check the following items:

■Self Test

■Power Sources

■Power-on Password

Satellite A30 Series

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