Troubleshooting

Hard disk drive

Problem

Procedure

 

 

Computer does not

Insert a system diskette and reboot.

boot from hard drive

There may be a problem with your operating

 

 

system files. Refer to your OS documentation.

 

 

Slow performance

Your files may be fragmented. Run SCANDISK

 

and defragmenter to check the condition of your

 

files and disk. Refer to your OS documentation

 

or online HELP for information on running

 

SCANDISK and the defragmenter.

 

Contact your dealer if the problems continue.

 

 

Optical media device

For more information, refer to Chapter 2, The Grand Tour, and to Chapter 4, Operating Basics.

ProblemProcedure

You cannot access a Make sure the drive’s drawer is securely closed.

disc in the drive

Press gently until it clicks into place.

 

Open the drawer and make sure the disc is

 

properly seated. It should lie flat with the label

 

facing up.

 

A foreign object in the drawer could block laser

 

light from reading the disc. Make sure there is no

 

obstruction. Remove any foreign object.

 

Check whether the disc is dirty. If necessary,

 

wipe it with a clean cloth dipped in water or a

 

neutral cleaner. See the Disk care section in

 

Chapter 4, Operating Basics, for details on

 

cleaning.

 

Check your config.sys and autoexec.bat files to

 

make sure they have the necessary drivers and

 

execution lines.

 

 

Satellite A30 Series

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