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8 Troubleshooting

If you experience any of the following difficulties while using this unit, check the list below

before consulting your nearest TOSHIBA dealer.

 

Problem

 

Tip

 

No reaction to the

 

Connect the product to the power outlet.

 

 

 

 

 

remote control.

 

 

 

 

 

Point the remote control at the product.

 

 

 

 

 

 

 

 

 

 

 

 

 

Insert the batteries correctly.

 

 

 

 

 

 

 

 

 

Insert new batteries in the remote control.

 

 

 

 

 

 

 

No video signal on the

 

Turn on the TV.

 

 

display device.

 

 

 

 

 

Set the TV to the correct external input.

 

 

 

 

 

 

 

 

 

 

 

 

 

Select the correct video resolution.

 

 

 

 

 

 

 

 

 

Set TV System of TV correctly.

 

 

 

 

 

 

 

No video output through

 

Set Resolution of HDMI to 480i or 480p.

 

 

VIDEO OUTPUT jack.

 

 

 

 

 

 

 

 

 

Incorrect or no audio /

 

If the unit is connected to the unauthorized display device with

 

 

video signal on the

 

an HDMI cable, the audio/video signal may not be output.

 

 

amplifier/display device

 

 

 

 

 

Ensure the amplifier/display devices setting match the Blu-ray

 

 

via HDMI cable.

 

 

 

 

Disc™ player.

 

 

 

 

 

 

 

 

 

 

 

No high-definition video

 

Does the disc contain high-definition video? High-definition

 

 

signal on the TV.

 

video is not available when the disc does not contain it.

 

 

 

 

 

 

 

 

 

Does the TV support high-definition video? High-definition video

 

 

 

 

is not available when the TV does not support it.

 

 

 

 

 

 

 

No audio signal from the

 

Assign the audio input of the TV to the corresponding video

 

 

loudspeakers of the TV.

 

input.

 

 

 

 

 

 

 

No audio signal from the

 

Turn on the audio system.

 

 

loudspeakers of the

 

 

 

 

 

Set the audio system to the correct external input.

 

 

audio system.

 

 

 

 

 

 

 

 

 

Increase the volume level of the audio system.

 

 

 

 

 

 

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Toshiba BDX1200KU owner manual Troubleshooting, Problem Tip