Toshiba B-SA4TM-TS12-QM-R Removing Jammed Media, Cutter blade is dirty Clean the cutter blade

5. TROUBLESHOOTING

ENGLISH VERSION EO1-33047

5.3 Removing Jammed Media

5.2 Possible Problems (Cont.)

This section describes problems that may occur when using the printer, and their causes and solutions.

Possible Problems		Causes		Solutions
Nothing is printed on	1.	The media is not loaded properly.	1.	Load the media properly.
the media.				⇒ Section 2.3.
	2.	The ribbon is not loaded properly.	2.	Load the ribbon properly.
				⇒ Section 2.4.
	3.	The ribbon and media are not matched.	3.	Select an appropriate ribbon for the
				media type being used.
The printed image is	1.	The ribbon and media are not matched.	1.	Select an appropriate ribbon for the
blurred.				media type being used.
	2.	The Print Head is not clean.	2.	Clean the print head using a Print Head
				Cleaner or a cotton swab slightly
				moistened with ethyl alcohol.
The optional cutter	1.	The Cutter Unit is not closed properly.	1.	Close the Cutter Unit properly.
module does not cut.	2.	The media is jammed in the Cutter.	2.	Remove the jammed paper.
				⇒ Section 4.1.3.
	3.	The cutter blade is dirty.	3.	Clean the cutter blade.
				⇒ Section 4.1.3.
The optional Strip	Label stock is too thin or the glue is too		Refer to Section 7.1 Media and change
Module does not	sticky.		the label.
remove labels from the
backing paper.

5.3Removing Jammed Media

CAUTION!

Do not use any tool that may damage the Print Head.

NOTE:

If you get frequent jams in the cutter, contact a TOSHIBA TEC authorised service representative.

This section describes in detail how to remove jammed media from the printer.

1.Turn off and unplug the printer.

2.Press the Top Cover Release Button and gently open the Top Cover to its fully open position supporting it with your hand.

3.Press the Upper Sensor Lever inside, and open the Upper Sensor Ass’y.

4.Remove the ribbon and media from the printer.

Upper Sensor Ass’y

5.Remove the jammed media from the printer. DO NOT USE any sharp implements or tools as these could damage the printer.

6.Clean the Print Head and Platen, then remove any further dust or foreign substances.

7.Paper jams in the Cutter Unit can be caused by wear or residual glue from label stock on the cutter. Do not use non-specified media in the cutter.

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