5. TROUBLESHOOTING

ENGLISH VERSION EO1-33047

5.3 Removing Jammed Media

5.2 Possible Problems (Cont.)

This section describes problems that may occur when using the printer, and their causes and solutions.

Possible Problems

 

Causes

 

Solutions

Nothing is printed on

1.

The media is not loaded properly.

1.

Load the media properly.

the media.

 

 

 

⇒ Section 2.3.

 

2.

The ribbon is not loaded properly.

2.

Load the ribbon properly.

 

 

 

 

⇒ Section 2.4.

 

3.

The ribbon and media are not matched.

3.

Select an appropriate ribbon for the

 

 

 

 

media type being used.

The printed image is

1.

The ribbon and media are not matched.

1.

Select an appropriate ribbon for the

blurred.

 

 

 

media type being used.

 

2.

The Print Head is not clean.

2.

Clean the print head using a Print Head

 

 

 

 

Cleaner or a cotton swab slightly

 

 

 

 

moistened with ethyl alcohol.

The optional cutter

1.

The Cutter Unit is not closed properly.

1.

Close the Cutter Unit properly.

module does not cut.

2.

The media is jammed in the Cutter.

2.

Remove the jammed paper.

 

 

 

 

 

⇒ Section 4.1.3.

 

3.

The cutter blade is dirty.

3.

Clean the cutter blade.

 

 

 

 

⇒ Section 4.1.3.

The optional Strip

Label stock is too thin or the glue is too

Refer to Section 7.1 Media and change

Module does not

sticky.

the label.

remove labels from the

 

 

 

 

backing paper.

 

 

 

 

5.3Removing Jammed Media

CAUTION!

Do not use any tool that may damage the Print Head.

NOTE:

If you get frequent jams in the cutter, contact a TOSHIBA TEC authorised service representative.

This section describes in detail how to remove jammed media from the printer.

1.Turn off and unplug the printer.

2.Press the Top Cover Release Button and gently open the Top Cover to its fully open position supporting it with your hand.

3.Press the Upper Sensor Lever inside, and open the Upper Sensor Ass’y.

4.Remove the ribbon and media from the printer.

Upper Sensor Ass’y

5.Remove the jammed media from the printer. DO NOT USE any sharp implements or tools as these could damage the printer.

6.Clean the Print Head and Platen, then remove any further dust or foreign substances.

7.Paper jams in the Cutter Unit can be caused by wear or residual glue from label stock on the cutter. Do not use non-specified media in the cutter.

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Toshiba B-SA4TM-TS12-QM-R, BSA4TMTS12QMR Removing Jammed Media, Ribbon is not loaded properly Load the ribbon properly
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BSA4TMTS12QMR, B-SA4TM, B-SA4TM-TS12-QM-R specifications

The Toshiba B-SA4TM-TS12-QM-R is a versatile and high-performance thermal printer designed to meet the demanding needs of various industries, ranging from retail to logistics. Known for its reliability and efficiency, this printer is part of Toshiba's celebrated B-SA4 series that showcases robust engineering and advanced printing technologies.

One of the standout features of the B-SA4TM-TS12-QM-R is its exceptional print speed, capable of reaching up to 152 mm per second. This rapid output ensures that businesses can efficiently manage their printing tasks, reducing wait times and boosting productivity. Its 300 dpi resolution guarantees that printed images and text are sharp and clear, making it ideal for producing high-quality labels, barcodes, and receipts.

The printer is equipped with a user-friendly interface that simplifies operation and maintenance. The LCD screen provides real-time information about printing status and alerts, allowing users to monitor the printer's performance easily. Furthermore, its compact design makes it suitable for environments with limited space while still delivering a robust printing solution.

In terms of connectivity, the B-SA4TM-TS12-QM-R offers multiple options including USB, Ethernet, and serial ports, ensuring that it can easily integrate into existing systems. It also supports a range of operating systems, enhancing its versatility across different hardware environments.

Toshiba has integrated advanced technologies into the B-SA4TM series, such as an innovative ribbon-saving mechanism, which allows for longer print runs without frequent ribbon changes. This feature not only reduces operational costs but also minimizes waste, making it a more environmentally friendly choice.

Additionally, the printer supports a wide variety of media types and sizes, including labels, tags, and wristbands. Its ability to handle diverse materials makes it an excellent choice for businesses that have varied printing needs. The B-SA4TM is also designed for easy media loading, allowing users to change supplies quickly and efficiently.

Overall, the Toshiba B-SA4TM-TS12-QM-R combines speed, quality, and user-friendliness, making it a formidable addition to any business's printing lineup. With its advanced features and robust design, it stands out as a reliable solution for users looking for high-performance thermal printing. Whether it's for shipping, inventory management, or retail operations, the B-SA4TM series delivers exceptional performance that meets the needs of today’s fast-paced environments.
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