Possible Problems

5. TROUBLESHOOTING

ENGLISH VERSION EO1-33047

5.2 Possible Problems

5.1 Error Messages (Cont.)

Error Messages	Problems/Cause
RFID ERROR	The printer cannot communicate with the
	RFID module.
SYNTAX ERROR	While the printer is in the Download
	mode for upgrading the firmware, it
	receives an improper command, for
	example, an Issue Command.
POWER FAILURE	A momentary power failure has occurred.

LOW BATTERY	The voltage of the Real Time Clock
	Battery is 1.9V or less.

Other error messages	A hardware or software problem may
	have occurred.

Solutions

Turn the printer off, and then on again.

Check the power source which supplies power to the printer. If the rating is not correct, or if the printer shares the same power outlet with other electrical appliances that consume large amounts of power, change the outlet.

Hold down the [RESTART] key until “<1>RESET” is displayed. If you would like to keep using the same battery even after “LOW BATTERY” error occurs, set the Low battery check function to OFF, and set the date and time to the real time. As long as the power is on, the Real Time Clock will function.

However, once the power is turned off, the date and time will be reset.

Call a TOSHIBA TEC authorised service representative for replacement of the battery.

Turn the printer off and then on. If this does not solve the problem, turn off the printer again, and call a TOSHIBA TEC authorised service representative.

5.2 Possible Problems

This section describes problems that may occur when using the printer, and their causes and solutions.

Possible Problems		Causes		Solutions
The printer will not	1.	The Power Cord is disconnected.	1.	Plug in the Power Cord.
turn on.	2.	The AC outlet is not functioning	2.	Test with a power cord from another
		correctly.		electric appliance.
	3.	The fuse has blown, or the circuit	3.	Check the fuse or breaker.
		breaker has tripped.
The media is not fed.	1.	The media is not loaded properly.	1.	Load the media properly.
				⇒ Section 2.3.
	2.	The printer is in an error condition.	2.	Solve the error in the message display.
				(See Section 5.1 for more detail.)
Pressing the [FEED]	A feed or an issue was attempted not on		Change the print condition by using the
key in the initial state	the following default conditions.		printer driver or a print command so that
results in an error.		Sensor type: Feed gap sensor	it corresponds to your printing conditions.
		Printing method: Thermal transfer	Then, clear the error state by pressing the
		Media pitch: 76.2 mm	[RESTART] key.

E5- 3

BSA4TMTS12QMR, B-SA4TM, B-SA4TM-TS12-QM-R specifications

The Toshiba B-SA4TM-TS12-QM-R is a versatile and high-performance thermal printer designed to meet the demanding needs of various industries, ranging from retail to logistics. Known for its reliability and efficiency, this printer is part of Toshiba's celebrated B-SA4 series that showcases robust engineering and advanced printing technologies.

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In terms of connectivity, the B-SA4TM-TS12-QM-R offers multiple options including USB, Ethernet, and serial ports, ensuring that it can easily integrate into existing systems. It also supports a range of operating systems, enhancing its versatility across different hardware environments.

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Overall, the Toshiba B-SA4TM-TS12-QM-R combines speed, quality, and user-friendliness, making it a formidable addition to any business's printing lineup. With its advanced features and robust design, it stands out as a reliable solution for users looking for high-performance thermal printing. Whether it's for shipping, inventory management, or retail operations, the B-SA4TM series delivers exceptional performance that meets the needs of today’s fast-paced environments.

Toshiba BSA4TMTS12QMR, B-SA4TM-TS12-QM-R owner manual Possible Problems Causes Solutions

Models: BSA4TMTS12QMR B-SA4TM B-SA4TM-TS12-QM-R

5.1 Error Messages (Cont.)

Error Messages

Solutions

5.2 Possible Problems

Causes

Solutions

⇒ Section 2.3.

[RESTART] key.

BSA4TMTS12QMR, B-SA4TM, B-SA4TM-TS12-QM-R specifications