Troubleshooting, Error Messages | Toshiba B-SA4TM-TS12-QM-R specs

5. TROUBLESHOOTING

ENGLISH VERSION EO1-33047

5.1 Error Messages

5. TROUBLESHOOTING

This chapter lists the error messages, possible problems, and their solutions.

WARNING!

If a problem cannot be solved by taking the actions described in this chapter, do not attempt to repair the printer. Turn off and unplug the printer, then contact an authorised TOSHIBA TEC service representative for assistance.

5.1 Error Messages

NOTES:

1.If an error is not cleared by pressing the [RESTART] key, turn the printer off and then on.

2.After the printer is turned off, all print data in the printer is cleared.

3.“****” indicates the number of unprinted media. Up to 9999 (in pieces).

Error Messages		Problems/Causes
HEAD OPEN	The Top Cover is opened in Online
	mode.
HEAD OPEN ****	A feed or an issue was attempted with
	the Top Cover opened.
COVER OPEN ****	A feed or an issue was attempted with
	the Front Cover opened.
COMMS ERROR	A communication error has occurred.

PAPER JAM ****	1.	The media is jammed in the media
		path. The media is not fed smoothly.
	2.	A wrong Media Sensor is selected for
		the media being used.
	3.	The Black Mark Sensor is not
		correctly aligned with the Black Mark
		on the media.
	4.	Size of the loaded media is different
		from the programmed size.
	5.	The Upper Sensor and the Lower
		Sensor misalign with each other.
	6.	The Feed Gap Sensor cannot
		distinguish a print area from a label
		gap.

Solutions

Close the Top Cover.

Close the Top Cover. Then press the [RESTART] key.

Close the Front Cover, then press the [RESTART] key.

Make sure the interface cable is correctly connected to the printer and the host, and the host is turned on.

1.Remove the jammed media, and clean the Platen. Then reload the media correctly. Finally press the

[RESTART] key.

⇒Section 5.3.

2.Turn the printer off and then on. Then select the Media Sensor for the media being used. Finally resend a print job.

3.Adjust the sensor position. Then press the [RESTART] key.

⇒Section 2.3.

4.Replace the loaded media with one that matches the programmed size then press the [RESTART] key, or turn the printer off and then on, select a programmed size that matches the loaded media. Finally resend the print job.

5.Align the Upper Sensor with the Lower Sensor.

⇒Section 2.3.

6.Refer to Section 2.11 to set the threshold. If this does not solve the problem, turn off the printer, and call a TOSHIBA TEC authorised service representative.

E5- 1

BSA4TMTS12QMR, B-SA4TM, B-SA4TM-TS12-QM-R specifications

The Toshiba B-SA4TM-TS12-QM-R is a versatile and high-performance thermal printer designed to meet the demanding needs of various industries, ranging from retail to logistics. Known for its reliability and efficiency, this printer is part of Toshiba's celebrated B-SA4 series that showcases robust engineering and advanced printing technologies.

One of the standout features of the B-SA4TM-TS12-QM-R is its exceptional print speed, capable of reaching up to 152 mm per second. This rapid output ensures that businesses can efficiently manage their printing tasks, reducing wait times and boosting productivity. Its 300 dpi resolution guarantees that printed images and text are sharp and clear, making it ideal for producing high-quality labels, barcodes, and receipts.

The printer is equipped with a user-friendly interface that simplifies operation and maintenance. The LCD screen provides real-time information about printing status and alerts, allowing users to monitor the printer's performance easily. Furthermore, its compact design makes it suitable for environments with limited space while still delivering a robust printing solution.

In terms of connectivity, the B-SA4TM-TS12-QM-R offers multiple options including USB, Ethernet, and serial ports, ensuring that it can easily integrate into existing systems. It also supports a range of operating systems, enhancing its versatility across different hardware environments.

Toshiba has integrated advanced technologies into the B-SA4TM series, such as an innovative ribbon-saving mechanism, which allows for longer print runs without frequent ribbon changes. This feature not only reduces operational costs but also minimizes waste, making it a more environmentally friendly choice.

Additionally, the printer supports a wide variety of media types and sizes, including labels, tags, and wristbands. Its ability to handle diverse materials makes it an excellent choice for businesses that have varied printing needs. The B-SA4TM is also designed for easy media loading, allowing users to change supplies quickly and efficiently.

Overall, the Toshiba B-SA4TM-TS12-QM-R combines speed, quality, and user-friendliness, making it a formidable addition to any business's printing lineup. With its advanced features and robust design, it stands out as a reliable solution for users looking for high-performance thermal printing. Whether it's for shipping, inventory management, or retail operations, the B-SA4TM series delivers exceptional performance that meets the needs of today’s fast-paced environments.

Toshiba B-SA4TM-TS12-QM-R, BSA4TMTS12QMR owner manual Troubleshooting, Error Messages, Restart key

Models: BSA4TMTS12QMR B-SA4TM B-SA4TM-TS12-QM-R

5. TROUBLESHOOTING

5.1 Error Messages

Error Messages

Problems/Causes

Solutions

[RESTART] key.

⇒Section 5.3.

BSA4TMTS12QMR, B-SA4TM, B-SA4TM-TS12-QM-R specifications