Toshiba B-SA4TM-TS12-QM-R, BSA4TMTS12QMR owner manual Troubleshooting, Error Messages, Restart key

5. TROUBLESHOOTING

ENGLISH VERSION EO1-33047

5.1 Error Messages

5. TROUBLESHOOTING

This chapter lists the error messages, possible problems, and their solutions.

WARNING!

If a problem cannot be solved by taking the actions described in this chapter, do not attempt to repair the printer. Turn off and unplug the printer, then contact an authorised TOSHIBA TEC service representative for assistance.

5.1 Error Messages

NOTES:

1.If an error is not cleared by pressing the [RESTART] key, turn the printer off and then on.

2.After the printer is turned off, all print data in the printer is cleared.

3.“****” indicates the number of unprinted media. Up to 9999 (in pieces).

Error Messages		Problems/Causes
HEAD OPEN	The Top Cover is opened in Online
	mode.
HEAD OPEN ****	A feed or an issue was attempted with
	the Top Cover opened.
COVER OPEN ****	A feed or an issue was attempted with
	the Front Cover opened.
COMMS ERROR	A communication error has occurred.
PAPER JAM ****	1.	The media is jammed in the media
		path. The media is not fed smoothly.
	2.	A wrong Media Sensor is selected for
		the media being used.
	3.	The Black Mark Sensor is not
		correctly aligned with the Black Mark
		on the media.
	4.	Size of the loaded media is different
		from the programmed size.
	5.	The Upper Sensor and the Lower
		Sensor misalign with each other.
	6.	The Feed Gap Sensor cannot
		distinguish a print area from a label
		gap.

Solutions

Close the Top Cover.

Close the Top Cover. Then press the [RESTART] key.

Close the Front Cover, then press the [RESTART] key.

Make sure the interface cable is correctly connected to the printer and the host, and the host is turned on.

1.Remove the jammed media, and clean the Platen. Then reload the media correctly. Finally press the

[RESTART] key.

⇒Section 5.3.

2.Turn the printer off and then on. Then select the Media Sensor for the media being used. Finally resend a print job.

3.Adjust the sensor position. Then press the [RESTART] key.

⇒Section 2.3.

4.Replace the loaded media with one that matches the programmed size then press the [RESTART] key, or turn the printer off and then on, select a programmed size that matches the loaded media. Finally resend the print job.

5.Align the Upper Sensor with the Lower Sensor.

⇒Section 2.3.

6.Refer to Section 2.11 to set the threshold. If this does not solve the problem, turn off the printer, and call a TOSHIBA TEC authorised service representative.

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