Troubleshooting

■Do you hear any beeps, if so how many, are they long or short and are they high pitched or low pitched? In addition, is the computer making any unusual noises? Write down what you hear.

Record your observations so you can describe them in detail to your reseller, dealer or service provider.

Software The problems may be caused by your software or disk. If you cannot load a software package, the media may be damaged or the program might be corrupted - in these instances try loading another copy of the software if possible.

If an error message appears while you are using a software package you should refer to the documentation supplied with it as this will usually include a problem solving section or a summary of error messages.

Next, you should check any error messages against the operating system documentation.

Hardware If you cannot find a software problem, you should then check the setup and configuration of your hardware. First run through the items in the preliminary checklist as described previously then, if you still cannot correct the problem, try to identify the source - the next section provides checklists for individual components and peripherals.

Before using a peripheral device or application software that is not an authorized Toshiba part or product, make sure the device or software can be used with your computer. Use of incompatible devices may cause injury or may damage your computer.

Hardware and system checklist

This section discusses problems caused by your computer’s hardware or attached peripherals. Basic problems may occur in the following areas:

■ System start-up

■

MultiMediaCard

■ Self test

■

Infrared receiver window
■ Power

■

Pointing device
■ Password

■

USB device
■ Keyboard

■

eSATA device
■ Internal display panel

■

Additional memory module
■ Hard disk drive

■

Sound system
■ USB floppy diskette drive

■

External monitor

■ SD/SDHC memory card,

■

LAN
miniSD/microSD Card

■

Wireless LAN

■ Memory Stick/Memory Stick

■

Bluetooth
Duo/Memory Stick PRO/Memory ■

HDMI monitor output function

Stick PRO Duo

■

Video Playback
■ xD picture card

■

Recovery Media

User’s Manual

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