Troubleshooting

 

 

 

 

Problem

Procedure

 

 

 

 

Slow performance

The files on the hard disk drive may be

 

 

fragmented - in this instance you should run the

 

 

disk Defragmentation utility to check the

 

 

condition of your files and the hard disk drive.

 

 

Please refer to the operating system's

 

 

documentation or online Help File for further

 

 

information on operating and using the

 

 

Defragmentation utility.

 

 

 

 

 

As a last resort you should reformat the hard disk

 

 

drive and then reload the operating system and

 

 

all other files and data. If you are still unable to

 

 

resolve the problem, contact your reseller, dealer

 

 

or service provider.

 

 

 

BD drive

For more information, refer to Chapter 4, Operating Basics.

Problem

Procedure

You cannot access

Make sure the drive’s disc tray is securely

a CD/DVD/BD in the

closed.

Press gently until it clicks into place.

drive

 

 

 

 

Check whether the drive power is on. If the

 

power is off, press the FN + Tab hot key and turn

 

on the power.

 

 

 

Open the disc tray and make sure the

 

CD/DVD/BD is properly seated. It should lie flat

 

with the label facing up.

 

 

 

A foreign object in the disc tray could block laser

 

light from reading the CD/DVD/BD. Make sure

 

there is no obstruction. Remove any foreign

 

object.

 

 

 

Check whether the CD/DVD/BD is dirty. If it is,

 

wipe it with a clean cloth dipped in water or a

 

neutral cleaner. Refer to the Media care section

 

in Chapter 4 for details on cleaning.

 

 

Some CD/DVD/BDs run

The software or hardware configuration may be

correctly, but others do

causing a problem. Make sure the hardware

not

configuration matches your software’s needs.

 

Check the CD/DVD/BD's documentation.

User’s Manual

9-9