Troubleshooting

 

 

 

 

Problem

Procedure

 

 

 

 

The battery depletes

If USB Sleep and Charge function is enabled, the

 

quickly even when I

computer's battery will discharge during

 

turned OFF the power

hibernation or when the computer is turned off.

 

of the computer.

Connect the AC adaptor to the computer or

 

 

disable the USB Sleep and Charge function.

 

 

 

 

External devices

Some external devices may not work when

 

connected to the

connected to a compatible port if the USB Sleep

compatible ports do not and Charge function is enabled.

work when connected

Reconnect the external device after turning the

to a compatible port.

computer ON.

 

 

If the external device still does not work, connect

 

device to an USB port that does not have the

 

USB Sleep and Charge function-compatible icon

 

( ) or change to disable the USB Sleep and

 

Charge function.

 

 

The "USB Wakeup

When USB Sleep and Charge function is

function" does not work. enabled, the "USB WakeUp" function does not work for ports that support the USB Sleep and Charge function.

In that case, use an USB port that does not have the USB Sleep and Charge function-compatible icon ( ) or change to disable USB Sleep and Charge function.

eSATA device

In addition to the information in this section, please also refer to the documentation supplied with your eSATA device.

Problem

Procedure

eSATA device does

Remove the eSATA device from the computer

not work

and then reconnect it to a free port it in order to

 

ensure it is firmly attached.

 

A connected eSATA device may not be

 

recognized if it is connected to the computer's

 

eSATA/USB combo port while the computer is in

 

Sleep Mode or Hibernation Mode. If this occurs,

 

disconnect the eSATA device and then reconnect

 

the device while the computer is turned on.

 

 

 

Ensure that any required eSATA device drivers

 

are properly installed - to achieve this you should

 

refer to both the device documentation and the

 

operating system documentation.

 

If you are still unable to resolve the problem,

 

contact your reseller, dealer or service provider.

 

 

User’s Manual

9-18