Manuals / Brands / Computer Equipment / Webcam / Toshiba / Computer Equipment / Webcam

Toshiba G50 TOSHIBA support, Where to write, Before you call

1 250

Download 250 pages, 4.05 Mb

Qosmio G50

TOSHIBA support

If you require any additional help using your computer or if you are having problems operating the computer, you may need to contact TOSHIBA for additional technical assistance.

Before you call

Some problems you experience may be related to software or the operating system so it is important that you investigate other sources of assistance first. Before contacting TOSHIBA, try the following:

■Review troubleshooting sections in the documentation supplied with your software and/or peripheral devices.

■If a problem occurs when you are running software applications, consult the software documentation for troubleshooting suggestions and consider calling the software company’s technical support department for assistance.

■Consult the reseller or dealer from where you purchased your computer and/or software - they are your best resource for current information and support.

Where to write

If you are still unable to solve the problem and suspect that it is hardware related, write to TOSHIBA at the location listed in the accompanying warranty booklet or visit www.toshiba-europe.comon the internet.

10-26

User’s Manual

Contents

Qosmio G50 Table of Contents Operating Basics The Keyboard Power HW Setup AV functions Chapter 9 Optional Devices Chapter 10 Troubleshooting Chapter 11 Legal Footnotes Appendix A Specifications Appendix B Display Controller and Video mode Copyright Disclaimer Trademarks Macrovision License Safety lnstructions EU Declaration of Conformity GOST Important Safety Information for Computers with TV tuner Modem warning notice Following information is only for EU-memberStates Disposing of the computer and the computer’s batteries ENERGY STAR® Program Optical disc drive standards Important notice Preface Conventions Messages Terminology General Precautions Provide adequate ventilation Creating a computer-friendlyenvironment Stress injury Heat injury Pressure or impact damage Mobile phones Instruction Manual for Safety and Comfort The cautions on use of a Qosmio G50 computer Page Page Introduction Equipment checklist Software Documentation Hardware Video RAM Start -> Control Panel -> Appearance and Personalization -> Personalization -> Display Settings Advanced Settings Power Legal Footnote (Battery Life)*3 RTC battery Disks Hard disk drive or This computer is equipped with the following Hard disk drive or Solid state drive ■HDD Optical disc drive DVD Super Multi Your computer is equipped with a full-sizeDVD DVD Super Multi ■CD-R ■CD-RW Legal Footnote (LCD)*5 For more information regarding the LCD, please refer to the Legal Footnotes section in Chapter 11 or click the *5 above Graphics controller Display Controller and Video mode i.LINK (IEEE1394) Slots ExpressCard™ Bridge media Multimedia Headphone, S/PDIF and Line out jack Microphone and Line in jack TV Tuner Communications Modem LAN Bluetooth™ Wireless LAN Special features Intelligent power A microprocessor in the computer’s intelligent supply *1 power supply detects the battery’s charge automatically calculates the remaining battery TOSHIBA Value Added Package Utilities and Applications TOSHIBA HD Console TOSHIBA Gesture Controller 1. To start the TOSHIBA Gesture Controller TOSHIBA Graphical Video Library files and subfolders within a specified folder also be started in order to view the results of video indexing. Please refer to the help file of TOSHIBA Disc You can create CD’s and DVD’s in a number of Creator formats including audio CD’s that can be played on a standard CD player, and data CD’s/DVD’s Optional accessories Page The Grand Tour Front with the display closed Left side ExpressCard slot port (USB 2.0) port Right side Back eSATA/USB combo LAN jack Link indicator (green) LAN active indicator Underside Front with the display open Display screen Front operation panel (nine buttons) Power button Touch Pad Web Camera LED LCD Sensor switch access it, click Start -> Control Panel -> System and Maintenance -> Power Options Volume control dial System indicators Keyboard indicators CAPS LOCK NUMLOCK Optical disc drives Formats DVD Super Multi drive DVD read DVD-Rwrite DVD-RDL write AC adaptor Page Getting Started Connecting the AC adaptor Page Opening the display Turning on the power Starting up for the first time Turning off the power ■Before entering Sleep Mode, be sure to save your data ■To use the Hybrid Sleep function, configure it in the Power Options Benefits of Sleep Mode The Sleep Mode feature provides the following benefits: ■Allows the use of the panel power off feature Sleep Mode limitations Hibernation Mode Benefits of Hibernation Mode Starting Hibernation Mode Hibernate Automatic Hibernation Mode 2.Click System and Maintenance and click Power Options 3.Click Choose what the power buttons do or Choose what closing the lid does Restarting the computer System Recovery Options Restoring the pre-installedSoftware Create 7.Follow the on-screeninstructions Your Recovery Discs will be created Restoring the pre-installedsoftware from your created Recovery Discs When the sound mute feature has been activated by pressing the ENTER Next Page Operating Basics Using the Touch Pad AV Controller Using the Fingerprint Sensor (optional) How to Swipe your Finger Points to note about the Fingerprint Sensor ■Wash and dry your hands thoroughly Clean the sensor with a ■Soaked or swollen finger, for example as may occur after taking a bath ■Injured finger ■Wet finger Setup Procedure Please use the following procedure when first using fingerprint authentication Fingerprint Registration Fingerprint Enrollment This sensor has the memory space for at least How to Delete the Fingerprint Data 3.The User’s Fingers screen is displayed ■To delete all registered fingerprints 1.Click Delete All Fingerprints 2.Follow the on-screeninstructions to deleted the registered fingerprints In use, please be aware of the following limitations of the fingerprint sensor: Toshiba does not guarantee that this fingerprint recognition technology will be Points to note about the Fingerprint Utility software The Encrypting File System (EFS) is a Windows Vista feature Windows Logon via Fingerprint Authentication Fingerprint Pre-OSAuthentication General BACK SPACE [Password =] How to Enable Fingerprint Pre-OSAuthentication Settings 3.Swipe a registered finger on the fingerprint sensor 4.Click the Setting menu at the TrueSuiteAccessManager screen Setting menu Administrator Setting screen is displayed, check the “Enable 6.Click the Exit button at the TrueSuiteAccessManager screen Web Camera Using the TOSHIBA Face Recognition How to register the Face Recognition Data Utilities TOSHIBA Face Recognition Registratio Management If verification is successful, click the 11.Register the account Fill in the account registration fields. Fill in the all fields 12.The Management screen is displayed How to Delete the Face Recognition Data AUTO Mode Login screen 1.Turn on the computer 2.The Select Tiles screen will be displayed Select Tiles 3.Select Start face recognition ( ) Using optical disc drives Page Removing discs To remove the CD/DVD, follow the steps as detailed below: Writing CD/DVDs on DVD Super Multi (+-RDL) drives Important message Before writing or rewriting CD-R: CD-RW: (Multi-Speedand High-Speed) CD-RW: (Ultra-Speed) DVD-R: DVD+RW: DVD-RAM: DVD Specifications for DVD-RAMDisc for Version 2.0, Version 2.1 or Version Page When writing or rewriting Always copy data from the hard disk drive to the optical media - do not use the ■Do not perform any of the following actions: ■Change users in the Windows Vista operating system ■Start a communication application such as a modem You cannot back up ■TOSHIBA Disc Creator cannot record in packet format TOSHIBA Disc Creator does not support recording to When you back up a ■You cannot partially delete any data written to a CD-RW, DVD-RWor DVD+RW disc Data Verification How to learn more about TOSHIBA Disc Creator When Using Ulead DVD MovieFactory for TOSHIBA How to make a DVD-Video How to learn more about Ulead DVD MovieFactory Important information for use Media care 5.Do not expose the CD or DVD to direct sunlight, extreme heat or cold 6.Do not place heavy objects on your CD’s or DVD’s Floppy diskettes The USB floppy diskette drive is available only as an option 3.Always handle floppy diskettes with care to prevent the loss of stored data TV Tuner (optional) Connecting the Cable Connecting the coaxial cable Sound system HDMI Output Information information button Power Management management, click the battery button Modem Region selection To select a region, follow the steps as detailed below: 1.Click Start -> All Programs -> TOSHIBA -> Networking -> Modem Region Select 2.The Region Selection icon will appear in the Windows Taskbar Select either a region from the region menu or a telephony location from the Setting AutoRun Mode Open the Dialing Properties dialog box after selecting region Location list for region selection Modem Selection Connecting the modular cable To connect the modem’s modular cable, follow the steps as detailed below: 1.Plug the end of the modular cable into the computer’s modem jack 2.Plug the other end of the modular cable into a telephone jack Do not pull on the cable or move the computer while the cable is connected Wireless communications Security Bluetooth wireless technology For reference, Bluetooth wireless technology has the following features: Worldwide operation Radio links Product Support: LAN Connecting the LAN cable LAN Active Link Computer Handling Using the cleaning cloth Moving the computer Page The Keyboard Typewriter keys Function keys: F1 … F9 Soft keys: FN key combinations Hot keys Sleep: Pressing FN + F3 switches the system to Sleep Mode Sleep Hibernate: Pressing FN + F4 switches the system to Hibernation Mode Hibernate Output: Pressing FN + F5 changes the active display device Windows special keys Desktop-styleKeyboard Generating ASCII characters Page Power Power conditions Monitoring of power condition DC IN indicator Indicates the AC adaptor is connected and is correctly supplying power to the computer Indicates a problem with the power supply. You should initially try plugging the AC adaptor into Battery Care and use of the battery pack Refer to the enclosed for detailed precautions and handling instructions The computer’s RTC battery is a Charging the batteries Procedures Time Battery charging notice Monitoring battery capacity Remaining battery power can be monitored using the following methods ■Clicking the battery icon on the Taskbar ■Via the Battery Status in the Windows Mobility Center window Maximizing battery operating time Replacing the battery pack Removing the battery pack To remove a discharged battery, follow the steps as detailed below: 1.Save your work 2.Turn the computer’s power off - ensure that the Power indicator is off 3.Remove all cables and peripherals that are connected to the computer Installing the battery pack TOSHIBA Password Utility Starting the computer by password Power-upmodes Panel power on/off System automatic Sleep/Hibernation Page HW Setup Accessing HW Setup HW Setup window Setup Power On Display Boot Priority Options HDD Priority Options USB Memory BIOS Support Type Wake-upon Keyboard Dynamic CPU Frequency Mode Wake-upon LAN Built-inLAN Device Configuration USB KB/Mouse Legacy Emulation USB-FDDLegacy Emulation USB Sleep and Charge Start Up Logo Sound Logo Page AV functions Media Center Front operation panel Illumination On/Off panel Camera panel DOLBY panel Remote controller Full size remote controller select Control panel -> System and Maintenance -> Power Options. When Access indicator Record Stop Volume + Volume Channel/Page up(+) and down(-) Recorded TV Using the remote controller Installing/Removing batteries Type of battery that can be used for the Full size remote controller Installing the batteries Set-topbox Connection Method and Watching TV on the Media Center Connecting the coaxial cable Connect the end of the coaxial cable (2) to the Splitter In port of a splitter Connect the other end of the coaxial cable (2) to the Satellite Out port of a 7.Connect the end of the CATV cable to the Satellite In port of a set-topbox 8.Connect the other end of the CATV cable to the wall socket Listen to radio TOSHIBA DVD PLAYER It is recommended the AC adaptor be connected when playing ■Do not switch to Hibernation or Sleep Mode when running the “TOSHIBA DVD PLAYER” Do not lock the computer using the Windows logo Starting TOSHIBA DVD PLAYER Operating TOSHIBA DVD PLAYER Open TOSHIBA DVD PLAYER HELP Restrictions on TOSHIBA DVD PLAYER with upconvert feature Page Optional Devices ExpressCard Bridge media slot ■This Bridge media slot supports the following memory media ■xD picture card ■MultiMediaCard (MMC™) ■Please note that an adaptor is required to use miniSD/microSD Card ■The slot does not support Magic Gate functions Formatting an SD/SDHC memory card Memory card care Set the ■Do not remove a card while read/write is in progress For more details on using memory cards, see manuals accompanying the cards About the write-protect Removing a memory media 2.Point to memory media and click the left Touch Pad control button memory media 3.Press the memory media to partially extend it out of the computer 4.Grasp the media and remove it Additional memory module Point to note about memory module error ■If there is an error in Slot B: repeatedly flashes orange, then white twice Installing a memory module Shut down the computer - make sure the Remove the AC adaptor and all cables and peripherals connected to the computer Page 8. Seat the memory module cover in place and secure it with one screw Take care to ensure that the memory module cover is firmly closed Install the battery pack - refer to 10.Turn your computer over Removing a memory module Battery Packs Universal AC Adaptor Battery Charger USB Connecting the USB floppy diskette drive eSATA (External Serial ATA) External monitor HDMI Settings for display video on HDMI Select HD Format 1.Click Start and click Control Panel 2.Click Appearance and Personalization 3.Click Personalization i.LINK (IEEE1394) Connecting the i.LINK (IEEE1394) cable Security lock Page Troubleshooting Problem solving process Preliminary checklist Analyzing the problem Hardware and system checklist System start-up Self test Boot Priority Power Overheating power down Problem Procedure Computer shuts down Leave the computer off until the DC IN indicator Battery Power saver Select a power plan in the Power Options Real Time Clock 1.Press the F1 key - the BIOS setup application will load 2.Set the date in the System Date field System Date 3.Set the time in the System Time field Internal display panel Hard disk drive Page USB floppy diskette drive ExpressCard SD/SDHC memory card, miniSD/microSD Card Memory Stick/Memory Stick Duo/Memory Stick PRO/Memory Stick PRO Duo xD picture card MultiMediaCard Infrared receiver window Pointing device Touch Pad Control Panel -> Hardware and Sound -> Mouse Buttons the Pointer Options tab OK USB mouse On-screenpointer does not respond to mouse operation Double-clickingdoes The elements of the mouse responsible for moves erratically Fingerprint Sensor USB device USB KB/Mouse Emulation option within the USB Sleep and Charge function eSATA device Additional memory module 0.5seconds) in the following patterns; If there is an error in Slot B: orange once, then white twice If there are errors in both Slot A and Slot B:orange twice, then white twice Sound system Volume control dial External monitor Modem CONNECT NO CARRIER LAN Bluetooth HDMI monitor output function i.LINK (IEEE1394) device Add Video Playback Set the PCI Express Link ASPM in the BIOS setup using the following steps: 1.Press the F1 key. The BIOS setup screen will appear 2.Set the PCI Express Link ASPM to Disabled in BATTERY Disabled TOSHIBA support Legal Footnotes CPU*1 Memory (Main System)*2 Battery Life*3 Hard Disk Drive (HDD) Capacity*4 LCD*5 Graphics Processor Unit (“GPU”)*6 Wireless LAN*7 Non-applicableIcons*8 Copy Protection*9 TV Tuner*10 Images*11 LCD Brightness and Eye Stain*12 Safety Use for TV Tuner*13 Specifications Built-inModem Display Controller and Video mode Display controller Video mode Page Wireless LAN Card Specifications Radio Characteristics Supported Frequency Sub-bands 2.4GHz Band Channels Sets (Wireless IEEE 802.11 Revision b, g and n draft 2.0) Channel ID 2457*1 2467*2 2472*2 5GHz Band Channels Sets (Wireless IEEE 802.11 Revision a and n draft 2.0) Page Page Bluetooth wireless technology Interoperability Bluetooth wireless technology and your Health Regulatory statements AC Power Cord and Connectors United Kingdom USA UL approved BS approved AustraliaEurope Usage Restrictions Page If your computer is stolen TOSHIBA Theft Registration Owner’s details Glossary IrDA: Infrared Data Association IRQ: interrupt request KB: kilobyte LAN: local area network LCD: liquid crystal display application: ASCII: asynchronous: backup: ASCII cache memory: capacity: CD: CD-ROM: CD-RW: components: Composite Video (YUV): computer program: computer system: configuration: Page echo: enable: To turn on a computer option. See also disable enable: erase: See delete escape: gigabyte (GB): graphics: hard disk drive (HDD): hardware: hertz: A unit of wave frequency that equals one cycle per second interface: To physically connect one system or device to another to exchange information interrupt request: A signal that gives a component access to the processor interrupt request: I/O: main board: See motherboard megabyte (MB): megahertz: memory: menu: OCR: online state: operating system: output: The results of a computer operation. Output commonly indicates data output: port: Power Saver: program: prompt: resolution: S/P DIF: A standard of digital interface for audio SCSI: SD/SDHC memory card: SECAM L: SIO: VGA: volatile memory: warm start: Wi-Fi: window: Index