Troubleshooting

 

 

 

 

 

 

 

Problem

Procedure

 

Markings appear on the

These marks may have come from contact with

 

computer's display

the keyboard and Touch Pad while the display

 

panel.

panel has been closed. You should try to remove

 

 

the marks by gently wiping the display panel with

 

 

a clean dry cloth or, if this fails, with a good

 

 

quality LCD screen cleaner. In this latter instance

 

 

you should always follow the instructions with the

 

 

screen cleaner and always ensure you let the

 

 

display panel dry properly before closing it.

 

Problems above remain

You should initially refer to the documentation

 

unresolved or other

supplied with you software to determine if it is

 

problems occur

this that is causing the problems. Alternatively

 

 

you may wish to run the TOSHIBA PC

 

 

Diagnostic Tool to check the general operation

 

 

of the computer.

 

 

If you are still unable to resolve the problem,

 

 

contact your reseller, dealer or service provider.

Hard disk drive

 

 

 

 

 

Problem

Procedure

 

Computer does not

Check to see whether that is a floppy diskette in

 

boot from hard disk

the floppy diskette drive or a CD-ROM/DVD-

 

drive

ROM in the optical disc drive - if so remove it and

 

 

try to start the computer again.

 

 

If this has no effect, check the Boot Priority

 

 

setting within the TOSHIBA HW Setup utility -

 

 

please refer to the Boot Priority section in

 

 

Chapter 7, HW Setupfor further information.

 

 

Please refer to your operating system

 

 

documentation in order to determine whether

 

 

there is a problem with any of the operating

 

 

system files or settings.

 

Slow performance

The files on the hard disk drive may be

 

 

fragmented - in this instance you should run the

 

 

disk Defragmentation utility to check the

 

 

condition of your files and the hard disk drive.

 

 

Please refer to the operating system's

 

 

documentation or online Help File for further

 

 

information on operating and using the

 

 

Defragmentation utility.

 

 

As a last resort you should reformat the hard disk

 

 

drive and then reload the operating system and

 

 

all other files and data. If you are still unable to

 

 

resolve the problem, contact your reseller, dealer

 

 

or service provider.

User’s Manual

8-8