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Toshiba eSATA device, Sound system, No sound is heard, Adjust the volume, Check the software volume settings, Please check to see if Mute is turned to Off

Models: L650D L655D L655S5112RDDUP PSK2CU-0C401U L655

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Troubleshooting

eSATA device

In addition to the information in this section, please also refer to the documentation supplied with your eSATA device.

ProblemProcedure

eSATA device does not Remove the eSATA device from the computer

workand then reconnect it to a free port it in order to ensure it is firmly attached.

A connected eSATA device may not be recognized if it is connected to the computer's eSATA/USB combo port while the computer is in Sleep Mode or Hibernation Mode. If this occurs, disconnect the eSATA device and then reconnect the device while the computer is turned on.

Ensure that any required eSATA device drivers are properly installed - to achieve this you should refer to both the device documentation and the operating system documentation.

If you are still unable to resolve the problem, contact your reseller, dealer or service provider.

Sound system

In addition to the information in this section, please also refer to the documentation supplied with your audio device.

Problem

No sound is heard

Procedure

Adjust the volume.

To increase the volume click the volume up button, and to decrease it click the volume down button.

Check the software volume settings.Please check to see if Mute is turned to OffCheck to make sure the headphone connection is secure.

Check within the Windows Device Manager application to ensure the sound device is enabled and that the device is properly working.

For further information, please refer to "Troubleshooting in Windows" section of Windows Help and Support.

User’s Manual

8-15

Contents

Page Table of Contents Chapter 4 Operating Basics Chapter 5 The Keyboard Chapter 6 Power and Power-UpModes HW Setup Chapter 8 Troubleshooting Page Copyright Disclaimer Trademarks EU Declaration of Conformity Working environment For example, the following environments are not approved: Industrial Environments (e.g. environments where a mains voltage of 380 ■Medical Environments ■Automotive Environments Following information is only valid for EU-memberStates: Disposing of the computer and the computer's batteries REACH - Compliance Statement Following information is only for Turkey: ENERGY STAR® Program GOST Optical disc drive safety instructions DVD Super Multi with Double Layer Recording DV-W28S DVD Super Multi UJ890 BD-ComboUJ141 BD-WriterUJ240 DVD Super Multi GT30N/GT30F DVD Super Multi TS-L633C/TS-L633Y Precautions Preface Conventions Icons Keys ENTER Key operation CTRL + C Terminology HDD or Hard disk drive General Precautions Provide adequate ventilation Creating a computer-friendlyenvironment Stress injury Heat injury Pressure or impact damage Mobile phones Instruction Manual for Safety and Comfort Getting Started Equipment checklist Getting Started ■Use a virus-checkprogram and make sure it is updated regularly Connecting the AC adaptor ■Do not use a 3-pinto 2-pinconversion plug 1. Connect the power cord to the AC adaptor Battery Opening the display The display panel can be opened to a wide range of angles for optimal viewing ■Be careful not to open the display panel too far as this could put stress on the display panel’s hinges and cause damage ■Do not press or push on the display panel Turning on the power ■After you turn on the power for the first time, do not turn it off until you Starting up for the first time ■Volume cannot be adjusted during Windows Setup 1.Open the display panel Shut Down Mode Sleep Mode Benefits of Sleep Mode Executing Sleep Mode Hibernation Mode Benefits of Hibernation Mode Starting Hibernation Mode Automatic Hibernation Mode Data save in Hibernation Mode System Recovery Options and Restoring the preinstalled software Creating Optical Recovery Discs This section describes how to create Recovery Discs ■Be sure to connect the AC adaptor when you create Recovery Discs ■Operate the computer at full power ■Do not use power-savingfeatures Restoring the pre-installedsoftware from your created Recovery Discs When the sound mute feature has been activated by pressing the ESC While holding down F12 Ordering Recovery Discs from TOSHIBA The Grand Tour Legal Footnote (Non-applicableIcons) Front with the display closed Left side External monitor port HDMI out port LAN jack eSATA/USB combo port Right side Back Underside Front with the display open Web Camera such as Windows Live Messenger. TOSHIBA Web Camera Application will help you to add Microphone Display screen Indicators Wireless The Wireless communication indicator blinks communication Keyboard indicators CAPS LOCK Optical disc drives CDs DVDs BDs CD read CD-Rwrite CD-RWwrite BD-Writerdrive BD read AC adaptor Page Hardware, Utilities and Options Hardware Processor Legal Footnote (CPU) Memory Legal Footnote (Memory (Main System)) Power Legal Footnote (Battery Life) Disks Legal Footnote (Hard Disk Drive (HDD) Capacity) Optical disc drive Display Display Power Saving Technology AMD® Vari-Bright™ Legal Footnote (LCD) Legal Footnote (Graphics Processor Unit ("GPU")) Sound Multimedia Communications Special features HDD automatic power off *1 System automatic Sleep/Hibernation Mode *1 Heat dispersal *1 Hibernation Mode Sleep Mode USB Wakeup function TOSHIBA PC Health Utilities and Applications Bluetooth Stack for Windows by Toshiba TOSHIBA Assist TOSHIBA ConfigFree Programs TOSHIBA ConfigFree TOSHIBA Service Station Station Corel DVD MovieFactory for Optional devices Cards/memory Peripheral devices Other Bridge media slot Points to note about the SD/SDHC/SDXC memory card Memory media format Formatting an SD/SDHC/SDXC memory card Card care Memory card care About the write-protect ■Make sure memory media is oriented properly before you insert it. If you insert the media in wrong direction, you may not be able to remove it Removing a memory media 1.Open the Safely Remove Hardware and Eject Media icon on the Windows Taskbar 2.Point to memory media and click the left Touch Pad control button memory media 3.Press the memory media to partially extend it out of the computer Bridge Media slot Additional memory module ■You should place a mat beneath the computer in order to prevent the You can access the inserted memory modules efficiently in dual channel Installing a memory module Page Removing a memory module Page Connecting the monitor cable Connecting the eSATA device Disconnecting an eSATA device Connecting the HDMI out port Settings for display video on HDMI Select HD Format Connecting the security lock Optional accessories Operating Basics Using the Touch Pad ChiralMotion Pinch Zoom (Pinch) Rotating (ChiralRotate) Momentum Web Camera Using the TOSHIBA Face Recognition Disclaimer How to register the Face Recognition Data 7.Perform the verification test. Face the screen as you do when you register If verification fails, click the How to Delete the Face Recognition Data Delete You are about to delete the user data. Would you like to continue If you do not want the data to be deleted, click the Yes Using optical disc drives Loading discs ■Do not touch the laser lens or any portion of its surrounding casing as this could cause misalignment Removing discs To remove the disc, follow the steps as detailed below: How to remove discs when the disc tray will not open Writing CD/DVD/BDs Before writing or rewriting with the BD-Combo/BD-Writerdrive CD-R: TAIYO YUDEN CO., Ltd MITSUBISHI KAGAKU MEDIA CO., LTD Hitachi Maxell,Ltd DVD+R: MITSUBISHI KAGAKU MEDIA CO., LTD. (for 8x and 16x speed media) DVD+R (Double Layer): MITSUBISHI KAGAKU MEDIA CO., LTD. (for 2.4x and 8x speed media) DVD+R for Labelflash: Page Page When writing or rewriting Always copy data from the hard disk drive to the optical media - do not use the ■Do not perform any of the following actions: ■Change users in the Operating System ■Start a communication application TOSHIBA Disc Creator ■DVD Video cannot be created using TOSHIBA Disc Creator ■DVD Audio cannot be created using TOSHIBA Disc Creator You cannot use TOSHIBA Disc Creator's "Audio CD" function to record music to DVD-RAM Data Verification How to learn more about TOSHIBA Disc Creator How to make a DVD-Video How to make a Blu-rayDisc Movie How to learn more about Corel DVD MovieFactory Important information for use Using WinDVD BD for TOSHIBA Starting WinDVD BD for TOSHIBA Media care Sound System Starting SmartAudio Application Opening SmartAudio Help Wireless communications Setting Security Worldwide operation Radio links Bluetooth Stack for Windows by TOSHIBA Release Notes related to the Bluetooth Stack for Windows by TOSHIBA Product Support: LAN Connecting the LAN cable Disconnecting the LAN cable Computer Handling Heat dispersal The Keyboard Typewriter keys Function keys: F1 … F9 Soft keys: FN key combinations Hot keys Page Windows special keys Generating ASCII characters Power and Power-UpModes Power conditions Monitoring of power condition Battery Battery pack Real Time Clock (RTC) battery Procedures Time Battery charging notice Maximizing battery operating time ■Processor speed ■Screen brightness ■System Sleep Mode ■System Hibernation Mode Removing the battery pack Installing the battery pack Password Utility Starting the computer by password Power-upmodes Panel power on/off System automatic Sleep/Hibernation HW Setup Accessing HW Setup HW Setup window General Setup Password User Password Owner String Boot Priority Boot Priority Options Keyboard Wake-upon Keyboard LAN Wake-upon LAN Built-inLAN USB Legacy USB Support SATA eSATA Troubleshooting Problem solving process Analyzing the problem Hardware and system checklist Overheating power down AC power Battery Power saver Select a power plan in the Power Options Real Time Clock Hard disk drive BD drive Page Cannot write correctly Use only the software supplied with the computer for recording Memory Cards: SD/SDHC/SDXC Card, Memory Stick/Memory Stick PRO, MultiMediaCard Memory Card error Remove the Memory Card from the computer occurs and then reinsert it in order to ensure it is firmly Touch Pad USB mouse USB device Legacy USB Support option within the eSATA device eSATA device does not Remove the eSATA device from the computer Sound system No sound is heard Adjust the volume Page Display error occurs LAN Cannot access LAN Check for a firm cable connection between the LAN jack and the LAN hub Wake-upon LAN does Make sure the AC adaptor is connected. The TOSHIBA support Specifications Environmental Requirements Power Requirements Display Controller and Video mode Display controller Video mode Wireless LAN Card Specifications Radio Characteristics Supported Frequency Sub-bands 5GHz Band Channels Sets (Wireless IEEE 802.11 Revision a and n) Page Bluetooth wireless technology Interoperability Bluetooth wireless technology and your Health Regulatory statements AC Power Cord and Connectors Certification agencies Europe: USA United Kingdom UL approved AustraliaEurope AS approved TOSHIBA PC Health Monitor Starting the TOSHIBA PC Health Monitor If a TOSHIBA PC Health Monitor message is displayed Legal Footnotes Non-applicableIcons CPU Memory (Main System) Battery Life Hard Disk Drive (HDD) Capacity LCD Graphics Processor Unit ("GPU") Wireless LAN Copy Protection If your computer is stolen TOSHIBA Theft Registration Owner’s details Glossary Abbreviations FDD: FIR: GB: HDD: HDMI: Index