Troubleshooting

DVD Super Multi drive

For more information, refer to Chapter 4, Operating Basics.

Problem

Procedure

 

You cannot access a

Make sure the drive’s disc tray is securely

CD/DVD in the drive

closed. Press gently until it clicks into place.

 

Open the disc tray and make sure the CD/DVD is

 

properly seated. It should lie flat with the label

 

facing up.

 

 

A foreign object in the disc tray could block laser

 

light from reading the CD/DVD. Make sure there

 

is no obstruction. Remove any foreign object.

 

Check whether the CD/DVD is dirty. If it is, wipe it

 

with a clean cloth dipped in water or a neutral

 

cleaner. Refer to the Media care section in

 

Chapter 4 for details on cleaning.

Some CD/DVDs run

The software or hardware configuration may be

correctly, but others do

causing a problem. Make sure the hardware

not

configuration matches your software’s needs.

 

Check the CD/DVD's documentation.

 

Check the type of CD/DVD you are using. The

 

drive supports:

 

 

DVD-ROM:

DVD-ROM, DVD-Video

 

CD-ROM:

CD-DA, CD-Text, Photo CD

 

 

(single/multi-session), CD-

 

 

ROM Mode 1, Mode 2, CD-

 

 

ROM XA Mode 2 (Form1,

 

 

Form2), Enhanced CD (CD-

 

 

EXTRA), Addressing

 

 

Method 2

 

Recordable DVD:

DVD-R/-R DL, DVD+R/+R

 

 

DL, DVD-RW, DVD+RW,

 

 

DVD-RAM

Check the region code on the DVD. It must match that on the DVD Super Multi drive. Region codes are listed in the Optical disc drives section in Chapter 2, The Grand Tour.

BD drive

For more information, refer to Chapter 4, Operating Basics.

Problem

Procedure

You cannot access

Make sure the drive’s disc tray is securely

a CD/DVD/BD in the

closed. Press gently until it clicks into place.

drive

 

User’s Manual

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