Troubleshooting

External monitor

Refer also to Chapter 9, Optional Devices, and to your monitor’s documentation.

 

Problem

Procedure

 

Monitor does not turn

Make sure that the external monitor’s power

 

on

switch is on. Confirm that the external monitor’s

 

 

power cable is plugged into a working power

 

 

outlet.

 

 

 

 

No display

Try adjusting the contrast and brightness controls

 

 

on the external monitor.

 

 

 

 

 

Press hot keys Fn + F5 to change the display

 

 

priority and make sure it is not set for the internal

 

 

display.

 

 

 

 

Display error occurs

Check that the cable connecting the external

 

 

monitor to the computer is attached firmly.

 

 

If problems persist, contact your dealer.

 

 

 

Modem

 

 

 

 

 

Problem

Procedure

 

 

 

 

Communication

Make sure the computer’s internal modem

 

software can’t initialize

settings are correct. Refer to Phone and Modem

 

modem

Properties in the Control Panel.

 

 

 

 

You can hear a dial

If the call is going through a PBX machine, make

 

tone but can’t make a

sure the communication application’s tone dial

 

call

detection feature is disabled.

 

 

 

 

You place a call, but a

Make sure the settings are correct in your

 

connection can’t be

communications application.

 

made

 

 

 

 

 

After making a call you

Make sure the tone or pulse selection in your

 

can’t hear a ring

communications application is set correctly.

 

 

 

 

Communication is cut

The computer will automatically cut off

 

off unexpectedly

communication when connection with the carrier

 

 

is not successful for a set time interval. Try

 

 

lengthening this time interval.

 

 

 

 

A CONNECT display is

Check the error control setting in your

 

quickly replaced by NO

communications application.

 

CARRIER

 

10-16

User’s Manual