Toshiba Qosmio F30 DVD Super Multi drive

Troubleshooting

DVD Super Multi drive

For more information, refer to Chapter 4, Operating Basics.

	Problem	Procedure
	You cannot access	Make sure the CD/DVD is inserted properly. Hold
	a CD/DVD in the drive	the CD/DVD by its edges with the label facing up,
	a CD/DVD in the drive	an slowly insert it straight into the optical disc
		an slowly insert it straight into the optical disc
		drive.

		Check whether the CD/DVD is recognized/
		finished loading. If the Media slot indicator is
		flashing the CD/DVD ist not yet recognized/
		finished loading. Wait until the Media slot
		indicator turns off and try to access the CD/DVD.

		A foreign object in the optical disc drive slot could
		block laser light from reading the CD/DVD. Make
		sure there is no obstruction. Remove any foreign
		object.

		Check whether the CD/DVD is dirty. If it is, wipe it
		with a clean cloth dipped in water or a neutral
		cleaner. Refer to the Media care section in
		Chapter 4 for details on cleaning.

	Some CD/DVDs run	The software or hardware configuration may be
	correctly, but others do	causing a problem. Make sure the hardware
	not	configuration matches your software’s needs.
		Check the CD/DVD’s documentation.

		Check the type of CD/DVD you are using. The
		drive supports:
		DVD-ROM: DVD-ROM, DVD-Video
		CD-ROM:	CD-DA, CD-Text, Photo CD™
			(single/multi-session), CD-ROM
			Mode 1, Mode 2, CD-ROM XA
			Mode 2 (Form1, Form2), Enhanced

CD (CD-EXTRA), Addressing

Method 2

Recordable DVD: DVD-R, DVD-R DL, DVD+R,

DVD+R DL, DVD-RW,

DVD+RW, DVD-RAM

Check the region code on the DVD. It must match that on the DVD Super Multi drive. Region codes are listed in the Optical disc drives section in Chapter 2, The Grand Tour.

User’s Manual

10-9

Contents

Page Page Page TOSHIBA declares, that the product: PQF30* conforms to the following Standards: Supplementary Information: Directive 89/336/EEC and/or the R&TTE Directive 1999/05/EEC.” Network Compatibility Statement Germany ATAAB AN005,AN006,AN007,AN009,AN010 and DE03,04,05,08,09,12,14,17 Greece Be sure to check the international precautions at the end of this section Panasonic Shikoku DVD Super Multi with Double Layer Recording UJ-846 To prevent direct exposure to the laser beam, do not try to open the enclosure CAUTION: VORSICHT: Dieses Gerät enthält ein Laser-Systemund ist als ADVARSEL: APPARATET BOR KUN ÅBNES AF FAGFOLK MED SÆRLIGT KENDSKAB TIL APPARATER MED OBS VAROITUS Table of Contents Preface General Precautions Chapter 1 Introduction Chapter 2 The Grand Tour Chapter 4 Operating Basics Chapter 5 The Keyboard Power HW Setup Chapter 8 Using the Remote Controller, Front operation button and QosmioPlayer Chapter 9 Optional Devices Chapter 10 Troubleshooting Chapter 11 Legal Footnotes Appendix F Bluetooth wireless technology Interoperability Appendix G Usage Restrictions Appendix H If your computer is stolen Glossary Index Preface Chapter 8 Chapter 9, Optional Devices, describes the optional hardware available Legal Footnotes The Appendixes provide technical information about your computer Glossary Key operation Ctrl + C Ctrl ABC Display Page General Precautions Page Page Page Introduction Software Microsoft® Windows XP Media Center Edition Documentation Processor Built-in Legal Footnote (CPU)*1 Memory Power Legal Footnote (Battery Life)*3 RTC battery AC Adaptor Disks Optical Disc drive DVD Super Multi drive Double Layer Legal Footnote (LCD)*5 Graphics controller Legal Footnote (Graphics Processor Unit (“GPU”))*6 Keyboard Pointing Device Ports External monitor Universal Serial Bus (USB 2.0) i.LINK™ (IEEE1394) Communications Modem LAN Bluetooth Wireless LAN a Wireless LAN mini-PCIcard that is compatible with other LAN systems based on Direct Sequence Spread Spectrum/Orthogonal Frequency Division Multiplexing radio technology that complies with the IEEE 802.11 Standard This switch turns the Wireless LAN and communication Bluetooth functions on and off switch All models are provided with Wireless Keypad overlay Power on password Instant security Intelligent power supply Standby TOSHIBA Power Saver start Control Panel Logon to Windows and access a Disable the ■Power-onSecurity and Single Sign-Onfeature DVD Video Player All Programs TOSHIBA Disc Creator TOSHIBA Direct Disc Writer TOSHIBA Hotkey TOSHIBA Touch and TOSHIBA Touch and Launch is a tool that allows Launch ■To open a file located on the desktop whose icon is obscured by a window ■To open a page contained in the Internet Explorer Favorites menu ■To display the list of currently open windows and change the active window Memory expansion Battery Pack High Capacity USB FDD kit Battery Charger The Grand Tour Display latch (USB 2.0) ports PC card slot The PC card slot can accommodate a Type card. The slot supports 16-bitPC cards and CardBus PC cards PC card eject button i.LINK (IEEE1394) VIDEO-INport Modem jack ■Connect the built-inmodem only to ordinary analog phone lines ■Never connect the built-inmodem to a digital line (ISDN) The following figure shows the computer’s back side A security cable attaches to this slot. The optional security cable anchors your computer to LAN jack Link indicator (green) LAN active indicator (orange) Memory module cover HDD1 HDD2 Battery safety lock Battery release latch Display hinges Display screen Stereo speakers Front operation button (eleven buttons) Fingerprint Sensor Some models are equipped with a fingerprint sensor Use this dial to adjust the volume of the stereo speakers or the stereo headphones Turn the dial clockwise to decrease the volume and turn it counter-clockwiseto increase the Shut Down Windows Battery HDD Media slot Keyboard indicators Caps Lock Arrow mode Numeric mode Using optical disc drives Region codes for DVD drives and media Code Region 1Canada, United States 2Japan, Europe, South Africa, Middle East Formats DVD Super Multi drive Double Layer DVD read DVD-Rwrite DVD-RDL write Page Page Getting Started General conditions ■Select a work area that has: ■good air circulation ■a comfortable ambient temperature and relative humidity ■Keep the computer free of dust, moisture, and exposure to direct sunlight ■Do not operate the computer in close proximity to a mobile phone ■Leave ample ventilation room for the fan. Do not block the vents ■Always avoid abrupt changes of temperature or humidity ■Never place close to heat radiating appliances such as a heater ■Never place close to corrosive chemicals Seating and posture Lighting Consider the following suggestions regarding lighting your work environment: ■Use soft, indirect lighting ■Adjust the display panel to provide maximum visibility Work habits Strategic Rest Breaks Other Things to Note ■Use a virus-checkprogram and make sure it is updated regularly Always place the PC on a suitable Page Page Windows End User License Agreement Shut Down mode (Boot mode) Click Turn Off Computer Turn Off Computer Turn Off 4.Turn off the power to any peripheral devices Executing standby You can enter standby mode in one of three ways: 1.Click start, click Turn Off Computer and click Standby , click Open Performance and Maintenance and open TOSHIBA Power Benefits of Hibernation Mode Starting Hibernation Mode 2.Select Turn Off Computer 4.Select Hibernate Automatic Hibernation Data save in Hibernation Mode Turn off computer Turn off computer Restart Alt Restoring QosmioPlayer To restore QosmioPlayer, follow the steps below RestoringToshiba utilites and drivers Create a copy of this folder to an external medium for more convenience Page Operating Basics Pointing Mode Operation Click: Tap once Double-click: Tap twice Tap twice Drag and drop: Tapping within this button‘s zone will cause the Touch Pad to revert to normal Pointing Mode Volume Control Placing a finger in the volume zone and moving upwards will increase the volume. Placing a Function settings Switch to Button Mode by tapping in the upper-rightcorner Always in Button Mode when an external device is plugged in Points to note about the Fingerprint Sensor How to Delete the Fingerprint Data 2.The Protector Suite Software screen is displayed 3.Click Fingerprints and click Delete 4.Click Settings and click Fingerprint Storage Inspector Fingerprint Storage Inspector Points to note about the Fingerprint Utility Set Up Procedure Fingerprint Registration User Enrollment User’s Password Window Logon via Fingerprint Authentication Fingerprint Authentication Procedure Logon Authorization Fingerprint Power-onSecurity General It is necessary to register the User Password before using the Fingerprint How to Enable Fingerprint Power-onSecurity Settings 1.Swipe your finger across the Fingerprint Sensor The Fingerprint Software Management screen is displayed. Click How to Enable Fingerprint Single Sign-OnFeature Fingerprint utility limitations How to Swipe the Finger ■Use the WinDVD application to view DVD-Videodiscs ■An 8cm CD/DVD can be used with the external optical disc drive Refer also to the section for precautions on writing to CD/DVDs Loading discs Removing discs Create CD/DVD TOSHIBA Disc Creator Important message Legal Footnotes Before writing or rewriting CD-R: CD-RW: (Multi-Speedand High-Speed) CD-RW: (Ultra-Speed) DVD-R: This drive cannot use discs that allow writing faster than 8 speed ■2.6GB and 5.2GB DVD-RAMmedia cannot be read from or written to ■DISC created in DVD-RDL format4 (Layer Jump Recording) cannot be read The actual number of rewrites to There are two types of When writing or rewriting ■Do not perform any of the following actions when writing or rewriting: ■Change users in the Windows XP operating system ■Start a communication application such as a modem ■Apply impact or vibration to the computer TOSHIBA Disc Creator Data Verification Data CD/DVD ■Select Setting for writing -> Data CD/DVD in the Setting menu 2.Mark the Verify written data check box 3.Select File Open or Full Compare mode How to make a DVD-Video Capture Edit Video Library Make Movie Important information for use Note the following limitations when you write video DVD: 1.Editing digital video ■Log in with Administrator rights to use WinDVD Creator ■Make sure that your computer is running on AC power when using WinDVD Creator 2.Before recording the video to DVD ■When you record to DVD discs, please use only media recommended by TOSHIBA ■Do not perform any of the following actions: ■Bump or cause vibration to the computer ■Install, remove or connect external devices, including the following: CD/DVDs 2.Do not bend the CD/DVD Floppy disks The USB floppy disk drive is available only as an option 7.Do not place heavy objects on your floppy disks Using the TV Tuner Antenna Connecting the Cable Connecting the antenna adaptor Page Volume Control Accessories Entertainment Options Properties Audio power management 1.Click the Advanced tab 2.Check the Enable Power Management check box 3.Input a time in Time to Power Saving State Graphic equalizer ■Connection to any communication line other than an analog phone line could cause a PC system failure Region selection To select a region, follow the steps below 2.The Region Selection icon will appear in the Windows Task Bar Setting AutoRun Mode Open the Dialing Properties dialog box after selecting region Location list for region selection Modem Selection 1.Plug one end of the modular cable into the computer’s modem jack 2.Plug the other end of the modular cable into a telephone jack Do not pull on the cable or move the computer while the cable is connected ■Modem speed is slow or communication is interrupted ■Skips may occur in sound Supported features. It supports the following features: ■Theoretical maximum speed: 54Mbps (IEEE802.11a, 802.11g) ■Theoretical maximum speed: 11Mbps (IEEE802.11b) (Revision A:5 GHz, Revision B/G: 2.4 GHz) ■Wake-upon Wireless LAN function is not available in battery mode Security Bluetooth wireless technology Bluetooth wireless technology has the following features: Worldwide operation Product Support: Wireless communication switch ■Do not use the WiFi or Bluetooth functionalities near a microwave oven Wireless communication indicator Indicator status Indication This section describes how to connect/disconnect to a LAN LAN cable types Connecting LAN cable To connect the LAN cable, follow the steps below LAN Active Disconnecting LAN cable To disconnect the LAN cable, follow the steps below 2.Disconnect the cable from the LAN hub in the same manner Check with your LAN administrator before disconnecting from the hub Make sure all disk activity has ended before moving the computer. Check the ■Turn off the power to the computer ■Disconnect the AC Adaptor and all peripherals before moving the computer ■Close the LCD display panel. Do not pick up the computer by its display panel ■Use the carrying case when transporting the computer Page The Keyboard Emulating keys on enhanced keyboard F10 F11 ScrLock function Esc Instant security: Power save mode: Standby: Hibernation: Display selection: Wireless setting: Disabled Wireless Communication Switch Touch Pad: Fn Sticky key F number TOSHIBA Accessibility Turning on the overlays Arrow mode Numeric mode Temporarily using normal keyboard (overlay on) Hold 2.Type upper-casecharacters by holding Fn + Shift and pressing a character key 3.Release Fn to continue using the overlay Temporarily using overlay (overlay off) Power not DC IN off Battery, DC IN Battery indicator Flashing orange Orange Green No light DC IN indicator Power indicator Blinking orange Battery pack Do not change the battery pack while the AC Adaptor is connected Extending battery life High Capacity Battery Pack (Option) Real Time Clock battery S **** RTC battery is low or CMOS checksum is inconsistent Press [F1] key to set Date/Time Safety precautions Warning: Caution: Note: Warning ■Offensive or unusual odor ■Excessive heat ■Discoloration ■Deformation ■Smoke Caution Note Charging the batteries Procedures Time Charging time (hours) Battery charging notice The battery may not charge right away under the following conditions: ■The battery has not been used for a long time ■A cool battery is installed in a warm computer In such case, follow the steps below Maximizing battery operating time Retaining data with power off Retention Time Extending battery life To maximize the life of your battery pack: 1.Turn off the computer’s power 5.Charge the battery pack until the Battery indicator glows green ■If you have extra battery packs, rotate their use To remove a discharged battery, follow the steps below 1.Save your work 2.Turn the computer’s power off. Make sure the Power indicator is off 3.Remove all cables connected to the computer 4.Close the LCD display panel and turn the computer upside down User password start ->All Programs ->TOSHIBA ->Utilities ->Password Utility ■Delete (button) ■Change (button) ■Owner String (text box) (text box) Supervisor password Windows utilities Hot keys HW Setup Setup Power On Display Boot Priority Options Page HDD Priority Options Network Boot Protocol Wake-upon Keyboard Dynamic CPU Frequency Mode Wake-upon LAN Built-inLAN Device Configuration PCI Express Link ASPM USB KB/Mouse Legacy Emulation USB-FDDLegacy Emulation Starting and Ending the BIOS Setup Program Notes before using the BIOS Setup TOSHIBA HW Setup Starting the BIOS Setup Program 1.Switch on your computer while pressing the Esc key Enhanced C-States TOSHIBA Power Saver Windows Device Manager Core-MultiProcessing Execute-DisableBit Capability Available Not Available Virtualization Technology Using the Remote Controller, Front operation button and QosmioPlayer Windows Movie Maker Windows XP Media Center Edition has the following function ■Watch TV or a DVD movie ■Watch an instant replay ■Playback your digital videos ■View your digital pictures, or play them as a slide show STOP button Previous button Next button Record button start, click the Control Panel, click Printers and Windows Media Center Edition Icon Front operation Media Center button Page select Control panel -> Performance and Maintenance ->TOSHIBAPower Saver Setup Action -> Manual Setup. The following REW (Rewind) FWD (Fast Forward) More Info Channel/Page up(+) and down(-) Guide Live TV Deletes entered numbers same functions Using the Remote Controller Connecting the Remote control receiver 1.Connect a provided USB cable to the USB port of the Remote control receiver Page Operational range of the Remote Controller Distance Within 5m from the infrared receiver window Angle degrees vertically of perpendicular to the infrared Installing/Removing batteries Store the battery for the remote control beyond the reach of children ■Do not use batteries other than those specified Type of battery that can be used for the Remote controller Installing the batteries Replacing the batteries Activating Media Center for the first time Changing settings Set Up TV Signal Yes Connecting the Set-topBox Starting to watch TV Connecting the VIDEO-INport Function comparison list for TV/DVD/CD software Page Page Page Page Page Functions via the Remote Controller and the keyboard in the QosmioPlayer mode Page Page Page List of language codes English Name of Language Page Page Page Page QosmioEngine Modes There are the following three modes ■Dynamic: Users can enjoy videos in a bright and exciting way ■Standard: Users can enjoy videos in their room in a relaxed way Picture Enhancement Utility Available image quality modes Standard: To enjoy a calm atmosphere in a room Theater: To enjoy a theater like picture in a darkened room Available sharpness levels About LCD OverDrive Page Optional Devices Inserting a PC card Removing a PC card Safely Remove Hardware Formatting an SD card SD memory card Format Inserting an SD card 2. Press gently to ensure a firm connection ■Make sure the SD card is oriented properly before you insert it Removing an SD card To remove an SD card, follow the steps below 2.Point to SD card and click SD card care Write protection Inserting a Memory Stick Removing a Memory Stick Memory Stick Inserting an xD picture card Removing an xD picture card xD picture card Memory card care Inserting a MultiMediaCard Removing a MultiMediaCard To remove a MultiMediaCard, follow the steps below 2.Point to MultiMediaCard and click MultiMediaCard care ■Do not remove a MultiMediaCard while read/write is in progress Page Installing a memory module Set the computer to boot mode and turn the computer’s power off. Make sure the Turning off the power 2.Remove AC Adaptor and all cables connected to the computer Turn the computer upside down and remove the battery pack. Refer to Removing a memory module 8. Seat the memory module cover and secure it with one screw 10.Turn your computer over Refer to Chapter 6, Power Removing a Hard disk drive pack Installing a Hard disk drive pack USB connector Insert this connector into one of the USB ports of accessed Floppy disk slot Insert a floppy disk in this slot Eject button Using the USB floppy disk drive Connecting a USB floppy disk drive Disconnecting a USB floppy disk drive floppy disk drive device Page Installation Connection via the S-Videoout port Plug one end of the Connection via the D-Videoout port Settings for display video on TV Display GeForce Go Current display 5.Click Device Settings tab a.Click the GeForce Go 7600 button b.Click Full Screen Video in the small menu From the Full screen Page 2.Point to i.LINK (IEEE1394) device and click Troubleshooting Preliminary checklist Analyzing the problem PrtSc Software Next, check any error messages in the operating system documentation Hardware ■ System start-up ■ Infrared receiver window ■ Self test System start-up Self test Power Overheating power down Problem Procedure Computer shuts down Leave the computer off until the DC IN indicator Battery Real Time Clock 1.Press F1 key. BIOS setup will boot up 2.Set the date in System Date 3.Set the time in System Time 4.Press End key. Confirmation message will appear Internal LCD display panel Hard disk drive DVD Super Multi drive USB floppy disk drive PC card Page Infrared receiver window Pointing device Touch Pad Printers and Other Hardware and select Mouse icon USB mouse Fingerprint Sensor USB device Memory expansion Beep sounds (Two beeps, a dash and a dot, for a defective memory module in slot A When both beeps sound, both memories in slot A and B are defective.) If an incompatible module has been installed, follow the steps below External monitor Modem CONNECT CARRIER LAN Bluetooth TV output signal i.LINK (IEEE1394) device Add Hardware Video Playback Set the PCI Express Link ASPM in the BIOS setup using the following steps: 1.Press the F1 key. The BIOS setup screen will appear 2.Set the PCI Express Link ASPM to “Disabled” in BATTERY 3.Press the End key. A confirmation message will appear ■Physically destroy the HDD ■Use a proven specialized utility to overwrite all data ■Take the HDD to a professional deletion service All data deletion costs will be borne by you Before you call Legal Footnotes CPU performance may also vary from specifications due to design configuration TOSHIBA support Actual formatted capacity may vary Page Page Specifications Altitude (from sea level) Power Requirements Computer Built-inModem Network control unit (NCU) Type of NCU speed Transmitting level Receiving level Input/output impedance Page Display Controller and Modes Table1 Video modes (VGA) Video Type Resolution Character Table1 Video modes (VGA) continued matrix (pels) Vertical (Hz) Table 2 Video modes (WXGA) LCD colors CRT colors Vertical frequency (Hz) Table 2 Video modes (WXGA) continued Page Page Page Wireless LAN Radio Characteristics of Wireless LAN Cards may vary according to: ■Country/region where the product was purchased ■Type of product R-FFrequency ■ Band 5GHz (5150-5850MHz) (Revision A) Wireless IEEE 802.11 Channels Sets (Revision B and G) Channel ID*2 2457*1 Wireless IEEE 802.11 Channels Sets (Revision A) 5150-5850MHz Note *1 Factory-setdefault channels *3 Available Area: US (USA, CANADA) only TOSHIBA RAID Use the following procedures to set up your Windows operating system manually Before Setting Up Windows Creating the TOSHIBA RAID Driver Disk 1.Connect the USB floppy disk drive and insert a floppy disk menu, select Page Starting the BIOS Setup Program Password Check system. Then press [F1] key Modifying the BIOS Current State Ending the BIOS Setup Program Page AC Power Cord and Connectors United Kingdom USA and Canada UL approved BS approved AustraliaEurope AS approved Approved by the appropriate agency Bluetooth wireless technology Interoperability Page General European Union (EU) and EFTA Canada - Industry Canada (IC) USA-FederalCommunications Commission (FCC) ■Reorient or relocate the receiving antenna ■Increase the distance between the equipment and the receiver ■Consult the dealer or an experienced radio/TV technician for help Caution: Exposure to Radio Frequency Radiation Taiwan Using Bluetooth™ Card from TOSHIBA equipment in Japan 1. Sticker Please put the following sticker on computer incorporating this product Device Authorization Usage Restrictions Page If your computer is stolen TOSHIBA Theft Registration Owner’s details Glossary IRQ: interrupt request KB: kilobyte LCD: liquid crystal display LED: light emitting diode LSI: large scale integration antistatic: A material used to prevent the buildup of static electricity application: ASCII: async: Short for asynchronous asynchronous: card: Synonym for board. See board CardBus: An industry standard bus for 32-bitPC cards CD-ROM: CD-RW: See compatibility: components: Composite Video (YUV): computer program: computer system: DOS: Disk Operating System. See operating system driver: Also known as terrestrial digital TV. Digital TV broadcasting standard (+R -R): delete escape: 2) A means of aborting the task currently in progress escape guard time: execute: To interpret and execute an instruction hertz: A unit of wave frequency that equals one cycle per second hexadecimal: host computer: hot key: HW Setup: To physically connect one system or device to another to exchange information interrupt request: A signal that gives a component access to the processor I/O: I/O devices: IrDA 1.1: motherboard megabyte (MB): megahertz: menu: microprocessor: output: The results of a computer operation. Output commonly indicates data PAL: parity: password: pel: High speed memory within the computer circuitry that can be read or written to restart: RJ11: A modular telephone jack RJ45: A modular LAN jack ROM: soft key: software: stop bit: subpixel: synchronous: warm start: window: Wireless LAN: write protection: Index Fingerprint Sensor location, 2-8problems, 10-14using Fn + Ctrl (enhanced keyboard’s simulation) Fn + Enter Fn + F2 (power save mode), 5-4Fn + F3 (standby) Fn + F4 (hibernation)